Complete Care at Voorhees, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 206 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 7)
- High staff turnover (64%)
Below average in NJ · Critically understaffed (RN) · $41,098 in fines
What this means for your family
This facility's rehab therapy team is frequently praised for helping patients regain mobility, making it a potential option for short-term recovery. However, families should be aware of significant, recurring reports regarding facility odors and inconsistent staffing levels. We strongly recommend visiting during off-hours to observe the environment and asking management specifically about their plan to address sanitation and weekend staffing.
Google Reviews
Google Reviews
206 reviews on Google“Complete Care at Voorhees receives highly polarized reviews, with many families praising the facility's cleanliness, friendly staff, and effective rehab programs, while others report severe neglect, poor hygiene, and inadequate staffing. While some visitors describe a welcoming, odor-free environment, a significant number of reviewers cite persistent issues with strong odors, slow response times, and concerns regarding medication management and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and professional nursing staff
- Effective physical and occupational therapy programs
- Clean, well-maintained facility
- Welcoming and informative admissions process
Concerns
- Persistent strong odors (urine/feces) in certain areas (mentioned by 7 reviewers)
- Understaffing leading to slow response times and neglect (mentioned by 6 reviewers)
- Inadequate meal quality or missed meals (mentioned by 4 reviewers)
- Issues with laundry and missing personal items (mentioned by 3 reviewers)
- Poor medication management or delays in administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 231 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with community feedback; how is the facility currently addressing the recent feedback regarding meal quality and dining consistency?
- 2We noticed the nursing staff receives a lot of praise for being professional; how do you ensure that this high level of care is maintained during busy shifts?
- 3What specific steps are being taken to ensure medication administration is always timely and accurate for every resident?
- 4How does the facility manage cleanliness and air quality in the common areas to ensure a comfortable environment for everyone?
- 5Can you tell us more about the physical and occupational therapy programs and how they help residents stay active?
- 6What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The rehab staff was great my son couldn’t even move his leg when he got there and the first day they helped to learn how to get out of bed and into a wheelchair so he could use the bathroom on his own.”
“My mom was there for rehab not even a full week and one night they had run out of food to serve for the patients. My mom has diabetes and even if she didn’t it is completely unacceptable to not have enough food for the clients within the facility.”
“It’s not perfect. Some days there are agency aides who don't get her out of bed or dress her properly. But on the days the normal staff are there she is clean and happy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant quality concerns with 45 deficiencies across five surveys, including nine complaint-triggered issues where families reported problems. Most concerning are recurring deficiencies in nutrition and food services, medication management, and safety standards that persist across multiple surveys from 2022 through 2025. While the facility reports correcting issues, the pattern of repeated problems in critical care areas like wound care, accident prevention, and resident protection suggests ongoing operational challenges that families should carefully evaluate before choosing this facility.
Feb 19, 2026Complaint1
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Aug 29, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 2, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 13, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 13, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Sep 29, 2023Routine17
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Sep 29, 2023
$41,098
Payment Denial
Sep 29, 2023
22-day denial
Ownership & Operations
Who Operates This Facility
Complete Care at Voorhees, LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 43 of 85
Ownership & Management
Owners
Pc Nj2 Opcos LLC
Owner · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
206 reviews from families & visitors
Official Website
Visit ccvoorhees.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Blc-Brendenwood, LLC
< 1 miAssisted Living · Voorhees, NJ
Complete Care at Kresson View, LLC
< 1 miNursing Home · Voorhees, NJ
Voorhees Pediatric Facility
2.6 miNursing Home · Voorhees, NJ
Voorhees Opco, LLC
2.6 miAssisted Living · Voorhees, NJ
The Subacute at Autumn Lake Healthcare
3.3 miNursing Home · Voorhees, NJ
Care One at Evesham Assisted Living, LLC
3.8 miAssisted Living · Marlton, NJ