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Nursing HomeMedicaid

Complete Care at Kresson View, LLC

Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.

2601 Evesham Road, Voorhees, NJ 08043240 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 361 Google reviews

5
4
3
2
1
Complete Care at Kresson View, LLC Nursing Home in Voorhees, NJ — Street View
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What this means for your family

This facility has a highly regarded rehabilitation team and many staff members who are deeply committed to patient care. However, because multiple families have reported significant issues with call-light response times and hygiene, we strongly recommend that you visit frequently at unannounced times to ensure your loved one's needs are being met consistently.

Google Reviews

Google Reviews

361 reviews on Google
Complete Care at Kresson View generally receives high praise for its attentive nursing staff, particularly in the rehabilitation department, and for maintaining a clean, welcoming environment. However, a recurring pattern of serious complaints regarding neglect, such as slow response times for call lights, residents left in soiled conditions, and poor nutritional care, suggests significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean7.0Activities9.0MedsN/AMemoryN/AComms6.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Clean and well-maintained facility
  • Effective physical and occupational therapy
  • Engaging activities department

Concerns

  • Slow response times for call lights and assistance (mentioned by 5 reviewers)
  • Residents left in soiled or dirty conditions (mentioned by 4 reviewers)
  • Poor food quality and nutritional concerns (mentioned by 3 reviewers)
  • Theft of personal items (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.62024(45)4.72025(122)4.82026(44)

Distribution · 211 analyzed

5
177
4
25
3
1
2
1
1
7
13 reviews posted between Sep 22, 2024Sep 27, 2024 · 12 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
  • 2With a facility of 240 residents, what is your current process for ensuring that call lights are answered promptly and that individual needs for hygiene and assistance are met consistently?
  • 3Given the recent feedback regarding dining, what steps are you taking to improve the quality, variety, and nutritional value of the meals served here?
  • 4What security measures or protocols do you have in place to ensure the safety of residents' personal belongings within their rooms?
  • 5Since your activities department is highly praised, could you walk me through a few of the most popular programs currently available for residents?
  • 6How does your nursing team coordinate with the therapy department to ensure that residents receiving physical or occupational care are also getting the daily support they need?

Personalized based on this facility's data


Key Review Excerpts

My nurse Yi keep me live this 3 months, I had severe wound, but under her care, I am almost recovered, she is very caring, compassionate , every one should have a nurse like her.

Rehab patient · 2025★★★★★

He is incontinent and can take up to 2 hours for anyone to come after putting his light on to be changed.

Long-term resident's family · 2025☆☆☆☆

My mom was there for one night. We took her back to the hospital with dehydration. She was laying wet for 2 hours calling for help. The personal is rude and ignorant.

Long-term resident's family · 2025☆☆☆☆
Source: 361 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.34hrs
45%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
15.4%
NJ
12.7%
Camden
15.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
14.4%
NJ
9.2%
Camden
12.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
15.3%
NJ
9.1%
Camden
12.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
12.1%
NJ
11.7%
Camden
13.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
93.4%
NJ
93.0%
Camden
91.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.5%
Mixed vs Avgs
Here
21.5%
US
19.5%
NJ
18.9%
Camden
26.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.7%
Better than Avg
Here
89.7%
US
81.8%
NJ
78.7%
Camden
77.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.2%
Better than Avg
Here
90.2%
US
79.7%
NJ
80.1%
Camden
79.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
NJ
1.2%
Camden
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Well below state avg (8.5)
7 complaint-triggered
$34,515 in fines

This facility has a concerning pattern of complaint-triggered deficiencies, with families filing 8 reports about care issues including nursing staffing shortages, meal service problems, and wound care. The most recurring problems involve basic care quality, nursing assessments and care planning, and fire safety systems. While all deficiencies show correction dates, the facility continues to have inspection issues across multiple years (2021-2025), suggesting ongoing operational challenges that families should carefully consider.

Aug 5, 2025Routine
7
0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 5, 2025Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jan 23, 2024Complaint
6
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jan 23, 2024Routine
10
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Sep 7, 2021Routine
6
0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Federal Penalties

Fine

Jan 23, 2024

$34,515

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Kresson View, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 48 of 85

Ownership & Management

Owners

Pc Nj1 Opcos LLC

Owner · Organization

100%

Pc Wta Opco Holdco LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Stein, Shalom

Owner (parent company)

Key personnel

Welltower INC5% or Greater Security InterestHoch, RobertManaging Control - Governing BodyStein, ShalomManaging Control - Governing BodyStein, ShalomOfficer / DirectorHoch, RobertManager
Source: Medicare provider data

Contact

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References & Resources

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