Complete Care at Kresson View, LLC
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 361 Google reviews

Watch Complete Care at Kresson View, LLC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility has a highly regarded rehabilitation team and many staff members who are deeply committed to patient care. However, because multiple families have reported significant issues with call-light response times and hygiene, we strongly recommend that you visit frequently at unannounced times to ensure your loved one's needs are being met consistently.
Google Reviews
Google Reviews
361 reviews on Google“Complete Care at Kresson View generally receives high praise for its attentive nursing staff, particularly in the rehabilitation department, and for maintaining a clean, welcoming environment. However, a recurring pattern of serious complaints regarding neglect, such as slow response times for call lights, residents left in soiled conditions, and poor nutritional care, suggests significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Engaging activities department
Concerns
- Slow response times for call lights and assistance (mentioned by 5 reviewers)
- Residents left in soiled or dirty conditions (mentioned by 4 reviewers)
- Poor food quality and nutritional concerns (mentioned by 3 reviewers)
- Theft of personal items (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With a facility of 240 residents, what is your current process for ensuring that call lights are answered promptly and that individual needs for hygiene and assistance are met consistently?
- 3Given the recent feedback regarding dining, what steps are you taking to improve the quality, variety, and nutritional value of the meals served here?
- 4What security measures or protocols do you have in place to ensure the safety of residents' personal belongings within their rooms?
- 5Since your activities department is highly praised, could you walk me through a few of the most popular programs currently available for residents?
- 6How does your nursing team coordinate with the therapy department to ensure that residents receiving physical or occupational care are also getting the daily support they need?
Personalized based on this facility's data
Key Review Excerpts
“My nurse Yi keep me live this 3 months, I had severe wound, but under her care, I am almost recovered, she is very caring, compassionate , every one should have a nurse like her.”
“He is incontinent and can take up to 2 hours for anyone to come after putting his light on to be changed.”
“My mom was there for one night. We took her back to the hospital with dehydration. She was laying wet for 2 hours calling for help. The personal is rude and ignorant.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing 8 reports about care issues including nursing staffing shortages, meal service problems, and wound care. The most recurring problems involve basic care quality, nursing assessments and care planning, and fire safety systems. While all deficiencies show correction dates, the facility continues to have inspection issues across multiple years (2021-2025), suggesting ongoing operational challenges that families should carefully consider.
Aug 5, 2025Routine7
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 5, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 23, 2024Complaint6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 23, 2024Routine10
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Sep 7, 2021Routine6
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jan 23, 2024
$34,515
Ownership & Operations
Who Operates This Facility
Complete Care at Kresson View, LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 48 of 85
Ownership & Management
Owners
Pc Nj1 Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
361 reviews from families & visitors
Official Website
Visit cckressonview.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Complete Care at Voorhees, LLC
< 1 miNursing Home · Voorhees, NJ
Cherry Hill Operating, LLC
1.6 miAssisted Living · Cherry Hill, NJ
Well Bl Opco LLC
1.7 miAssisted Living · Voorhees, NJ
Echelon Care & Rehab
2.0 miNursing Home · Voorhees, NJ
Emeritus Corporation
3.4 miAssisted Living · Voorhees, NJ
Spring Hills Cherry Hill, LLC
3.8 miAssisted Living · Cherry Hill, NJ