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Nursing HomeMedicaid Top Rated

Complete Care at Shorrock

Strong Medicare quality ratings; families often praise warm, attentive nursing and aide staff. Still worth an in-person visit.

75 Old Toms River Road, Brick, NJ 08723180 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 267 Google reviews

5
4
3
2
1
Complete Care at Shorrock Nursing Home in Brick, NJ — Street View
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What this means for your family

This facility is highly regarded for its compassionate staff and clean environment, making it a strong candidate for long-term care. However, because multiple reviewers have raised concerns about communication gaps and responsiveness during off-hours, we recommend that you establish a clear point of contact with the nursing supervisor and ask specifically how they handle medical updates for family members.

Google Reviews

Google Reviews

267 reviews on Google
Complete Care at Shorrock Gardens receives overwhelmingly positive feedback for its compassionate, attentive nursing staff and clean, well-maintained environment. Families frequently praise the facility for its responsiveness to concerns and the genuine care provided to residents, though a small number of reviewers have reported critical issues regarding communication, staffing levels, and patient safety.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean9.0Activities8.0MedsN/AMemory9.0Comms5.0ValueN/A

Strengths

  • Warm, attentive nursing and aide staff
  • Clean and well-maintained facility
  • Responsive and professional administrative team
  • Effective rehabilitation services

Concerns

  • Understaffing leading to delayed response times (mentioned by 4 reviewers)
  • Poor communication regarding patient care plans and medical updates (mentioned by 3 reviewers)
  • Inadequate patient hygiene or neglect (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.42021(5)4.82022(35)4.52023(36)4.72024(46)4.92025(60)4.62026(42)

Distribution · 224 analyzed

5
195
4
15
3
4
2
2
1
8

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
  • 2Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure residents receive timely assistance when they call for help?
  • 3What is your current process for keeping families updated on changes to a resident's care plan or medical status to ensure we stay well-informed?
  • 4With the recent focus on maintaining high standards of care, what steps are being taken to ensure consistent attention to resident hygiene and personal comfort?
  • 5What does a typical day look like for residents here, and how do you encourage participation in activities to keep them engaged?
  • 6In the event of a medical emergency, what is the immediate protocol for stabilizing a resident and notifying their family members?

Personalized based on this facility's data


Key Review Excerpts

My mom was in the meadows section of Shorrock Gardens. I can not express how wonderful every person who works in this section is with their residents... They even took care of us al

Memory care family member · 2023★★★★★

At Shorock Gardens they get her out of bed, give her physical therapy, change her in a timely manner, makes sure she is eating. The nurses, aides and the rest of the staff are friendly and patient with her.

Long-term resident's family · 2023★★★★★

I can sleep at night knowing my loved ones are in their care. I just had my brother moved to Applewood, he is just loving it!

Long-term resident's family · 2025★★★★★
Source: 267 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.13hrs
17%
Registered nurses for medical care
Total Nursing
3.34hrs
81%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
14.4%
NJ
9.2%
Ocean
8.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.5%
Better than Avg
Here
3.5%
US
15.3%
NJ
9.1%
Ocean
8.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.6%
Worse than Avg
Here
81.6%
US
93.4%
NJ
93.0%
Ocean
89.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.4%
NJ
15.7%
Ocean
18.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
19.5%
NJ
18.9%
Ocean
22.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
12.1%
NJ
11.7%
Ocean
11.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility41.4%
Worse than Avg
Here
41.4%
US
81.8%
NJ
78.7%
Ocean
71.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility49.3%
Worse than Avg
Here
49.3%
US
79.8%
NJ
80.1%
Ocean
76.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
NJ
1.2%
Ocean
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (8.5)
4 complaint-triggered

Complete Care at Shorrock has significant recurring issues across multiple care areas, with families filing complaints about inadequate nursing staffing and physician oversight. The facility shows persistent problems with fire safety systems, infection control, and resident care quality spanning three surveys from 2019-2024. While all 32 deficiencies have correction dates, the repetition of fire safety violations and complaint-triggered issues regarding staffing levels and medical supervision raise concerns about sustained quality improvements.

Jan 8, 2026Routine
9
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

May 29, 2024Routine
11
0331Potential for harm · WidespreadCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

May 29, 2024Complaint
4
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

May 10, 2022Routine
12
0886Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Shorrock

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 53 of 85

Ownership & Management

Owners

Eef Capital LLC

Owner · Organization

50%

Peace Capital LLC

Owner · Organization

50%

Schlaff, Benny

Owner (parent company)

25%

Schlaff, Nachum

Owner (parent company)

25%

Key personnel

White, CindyW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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