Complete Care at Shorrock
Strong Medicare quality ratings; families often praise warm, attentive nursing and aide staff. Still worth an in-person visit.
based on 267 Google reviews

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What this means for your family
This facility is highly regarded for its compassionate staff and clean environment, making it a strong candidate for long-term care. However, because multiple reviewers have raised concerns about communication gaps and responsiveness during off-hours, we recommend that you establish a clear point of contact with the nursing supervisor and ask specifically how they handle medical updates for family members.
Google Reviews
Google Reviews
267 reviews on Google“Complete Care at Shorrock Gardens receives overwhelmingly positive feedback for its compassionate, attentive nursing staff and clean, well-maintained environment. Families frequently praise the facility for its responsiveness to concerns and the genuine care provided to residents, though a small number of reviewers have reported critical issues regarding communication, staffing levels, and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and aide staff
- Clean and well-maintained facility
- Responsive and professional administrative team
- Effective rehabilitation services
Concerns
- Understaffing leading to delayed response times (mentioned by 4 reviewers)
- Poor communication regarding patient care plans and medical updates (mentioned by 3 reviewers)
- Inadequate patient hygiene or neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 224 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure residents receive timely assistance when they call for help?
- 3What is your current process for keeping families updated on changes to a resident's care plan or medical status to ensure we stay well-informed?
- 4With the recent focus on maintaining high standards of care, what steps are being taken to ensure consistent attention to resident hygiene and personal comfort?
- 5What does a typical day look like for residents here, and how do you encourage participation in activities to keep them engaged?
- 6In the event of a medical emergency, what is the immediate protocol for stabilizing a resident and notifying their family members?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in the meadows section of Shorrock Gardens. I can not express how wonderful every person who works in this section is with their residents... They even took care of us al”
“At Shorock Gardens they get her out of bed, give her physical therapy, change her in a timely manner, makes sure she is eating. The nurses, aides and the rest of the staff are friendly and patient with her.”
“I can sleep at night knowing my loved ones are in their care. I just had my brother moved to Applewood, he is just loving it!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Shorrock has significant recurring issues across multiple care areas, with families filing complaints about inadequate nursing staffing and physician oversight. The facility shows persistent problems with fire safety systems, infection control, and resident care quality spanning three surveys from 2019-2024. While all 32 deficiencies have correction dates, the repetition of fire safety violations and complaint-triggered issues regarding staffing levels and medical supervision raise concerns about sustained quality improvements.
Jan 8, 2026Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
May 29, 2024Routine11
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
May 29, 2024Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
May 10, 2022Routine12
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Complete Care at Shorrock
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 53 of 85
Ownership & Management
Owners
Eef Capital LLC
Owner · Organization
Peace Capital LLC
Owner · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
267 reviews from families & visitors
Official Website
Visit ccshorrockgardens.com
Medicare data downloads
Original nursing home datasets
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