Complete Care at Park Place LLC
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 170 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and recreation programs, which have helped many residents regain mobility. However, families should be aware of recurring reports regarding understaffing and slow response times. We strongly recommend visiting during off-hours and asking specifically about the nurse-to-patient ratio on weekends before making a decision.
Google Reviews
Google Reviews
170 reviews on Google“Complete Care at Park Place receives high praise for its rehabilitation services, friendly staff, and engaging activity programs. However, a significant number of families report serious concerns regarding understaffing, neglect, and poor communication during medical emergencies. Families should carefully weigh the positive reports of therapy progress against the recurring reports of inadequate oversight for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Engaging recreation and activity programs
- Warm and professional nursing staff
- Clean and well-maintained environment
Concerns
- Chronic understaffing leading to neglect (mentioned by 7 reviewers)
- Poor communication regarding medical status and care plans (mentioned by 4 reviewers)
- Slow or non-existent response to patient calls for help (mentioned by 4 reviewers)
- Inadequate medical oversight for complex conditions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 175 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred process for keeping families updated on a loved one's daily medical status and care plan changes?
- 2Given the facility's size of 94 residents, what specific steps are taken to ensure that call lights and requests for assistance are addressed promptly throughout the day and night?
- 3With your strong reputation for physical and occupational therapy, how do you integrate those sessions into the daily activity schedule to ensure residents stay active and engaged?
- 4How does your nursing team coordinate with primary physicians and specialists to ensure consistent medical oversight, especially for residents with more complex health needs?
- 5Since staffing levels are a common priority for families, could you walk me through how you manage shift transitions to ensure continuity of care for every resident?
- 6What is your protocol for medication management, and how do you ensure accuracy and timely administration for residents with multiple prescriptions?
Personalized based on this facility's data
Key Review Excerpts
“My father-in-law, who is in the late stages of dementia, was transferred here from a hospital for long-term care. He arrived late at night—around 11 PM—so we weren’t allowed to accompany him or help him settle in. When we visited the next morning, we found him alone.”
“The recreation team at Complete Care is great! The effort they put into planning activities and events to keep the residents engaged is phenomenal. They are a very caring group.”
“My brother was discharged this past Saturday after spending 5 weeks at Compete Care at Park Place for physical rehabilitation. He received excellent physical therapy while there and made great improvements.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Park Place has faced recurring issues with fire safety systems and respiratory care across multiple surveys, though all deficiencies have been corrected. The facility has struggled with sprinkler systems, fire alarms, and emergency equipment in recent inspections, while respiratory care problems persisted from 2022 to 2024. One family filed a complaint about dental care access. Despite these concerns, the facility's track record of addressing violations suggests active compliance efforts.
Mar 13, 2026Routine16
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Aug 30, 2024Routine16
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 6, 2023Complaint1
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Dec 7, 2022Routine18
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Complete Care at Park Place LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 26 of 85
Ownership & Management
Owners
Pc Nj1 Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
170 reviews from families & visitors
Official Website
Visit ccparkplace.com
Medicare data downloads
Original nursing home datasets
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