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Nursing HomeMedicaid

Complete Care at Manitowoc LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2021 S Alverno Rd, Manitowoc, WI 54220150 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 63 Google reviews

5
4
3
2
1
Complete Care at Manitowoc LLC Nursing Home in Manitowoc, WI — Street View
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What this means for your family

This facility is highly regarded for its clean environment and dedicated nursing and therapy staff, making it a strong candidate for rehabilitation. However, families should be aware that food quality is a frequent point of contention; you may want to inquire about dietary flexibility or the ability to supplement meals if your loved one has specific nutritional needs.

Google Reviews

Google Reviews

63 reviews on Google
Complete Care at Manitowoc generally receives high praise for its clean facility and friendly, attentive nursing and rehab staff. However, families should be aware of recurring complaints regarding poor food quality, including cold meals and unappealing menu options, as well as occasional concerns about communication and responsiveness during off-hours.

Quality Themes

Tap a score for details
Food2.0Staff8.0Clean9.0Activities8.0Meds4.0MemoryN/AComms5.0ValueN/A

Strengths

  • Warm, attentive nursing and CNA staff
  • Clean, well-maintained facility
  • Effective physical and occupational therapy
  • Welcoming, family-like atmosphere

Concerns

  • Poor food quality (cold, unappealing, limited variety) (mentioned by 5 reviewers)
  • Unresponsive call lights or slow staff response times (mentioned by 3 reviewers)
  • Communication issues with management or nursing staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(4)'21(3)'24(11)'26(6)

Distribution · 49 analyzed

5
34
4
9
3
1
2
2
1
3

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; what is the best way for families to communicate directly with management if a concern arises?
  • 2With the therapy department being a highlight for many families, how do you integrate those rehabilitation services into the residents' daily activity schedules?
  • 3I understand that mealtime is a big part of the day; could you walk me through how you gather resident feedback on the menu and how you ensure meals are served at the right temperature?
  • 4Given the importance of timely assistance, what is your current protocol for monitoring and responding to call lights, especially during shift changes?
  • 5Since medication management is a critical part of care, could you explain the process your nursing staff uses to ensure accuracy and consistency for each resident?
  • 6With a 4-star staffing rating, how do you ensure that the nursing and CNA teams have enough time to provide the personal, attentive care that your facility is known for?

Personalized based on this facility's data


Key Review Excerpts

The aides and nurses on the rehab wing were great. He really liked the PT and OT he worked with and was glad for good equipment in the rehab gym. The therapy really helped him regain his independence.

Long-term resident's family · 2019★★★★★

Very friendly staff and always willing and available for questions and answers. Clean environment, fun activities. Would recommend Complete Care facility for anyone, whether rehab or long term care.

General visitor · 2026★★★★★

Great Phacilty with an Excellent staff who did a great job taking care of me. Thank you to everyone for all of your help and kindness. The food is the only thing that needs improvement.

Rehab patient · 2024★★★★
Source: 63 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.87hrs
OK
Registered nurses for medical care
Total Nursing
4.11hrs
OK
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.1%
Mixed vs Avgs
Here
16.1%
US
15.3%
WI
19.9%
Manitowoc
34.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility34.6%
Worse than Avg
Here
34.6%
US
19.4%
WI
25.0%
Manitowoc
29.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
14.4%
WI
16.7%
Manitowoc
20.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.9%
Better than Avg
Here
15.9%
US
19.5%
WI
16.8%
Manitowoc
22.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
95.5%
WI
95.0%
Manitowoc
92.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
WI
95.6%
Manitowoc
97.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.2%
Better than Avg
Here
94.2%
US
79.8%
WI
82.2%
Manitowoc
70.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.2%
Better than Avg
Here
94.2%
US
81.8%
WI
86.6%
Manitowoc
81.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
WI
1.3%
Manitowoc
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (9.8)
9 complaint-triggered
$76,944 in fines

Families have filed multiple complaints triggering investigations, including serious concerns about resident abuse and neglect in 2023. The facility shows recurring problems with fire safety systems, infection control, and nutritional care that persist across multiple surveys. While all deficiencies report correction dates, the pattern of repeated issues in critical safety areas and the complaint history warrant careful consideration during any visit.

Oct 1, 2025Routine
6
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Jul 7, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 26, 2024Complaint
3
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 24, 2024Routine
9
0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Sep 27, 2023Complaint
5
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 1, 2023Routine
4
0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Sep 27, 2023

$76,944

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Manitowoc LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 55 of 85

Ownership & Management

Owners

Eef Capital LLC

Owner · Organization

40%

Snj Wisconsin LLC

Owner · Organization

60%

Schlaff, Benny

Owner (parent company)

20%

Schlaff, Nachum

Owner (parent company)

20%

Silverberg, Nisanel

Owner (parent company)

11%

Key personnel

Hellman, YosefManaging Control - Governing BodyStein, ShalomManaging Control - Governing BodyCulp, KarenManagerGiriyappa, PradeepManagerGrindheim, CynthiaManager
Source: Medicare provider data

Contact

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References & Resources

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