Complete Care at Manitowoc LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 63 Google reviews

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What this means for your family
This facility is highly regarded for its clean environment and dedicated nursing and therapy staff, making it a strong candidate for rehabilitation. However, families should be aware that food quality is a frequent point of contention; you may want to inquire about dietary flexibility or the ability to supplement meals if your loved one has specific nutritional needs.
Google Reviews
Google Reviews
63 reviews on Google“Complete Care at Manitowoc generally receives high praise for its clean facility and friendly, attentive nursing and rehab staff. However, families should be aware of recurring complaints regarding poor food quality, including cold meals and unappealing menu options, as well as occasional concerns about communication and responsiveness during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Welcoming, family-like atmosphere
Concerns
- Poor food quality (cold, unappealing, limited variety) (mentioned by 5 reviewers)
- Unresponsive call lights or slow staff response times (mentioned by 3 reviewers)
- Communication issues with management or nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to communicate directly with management if a concern arises?
- 2With the therapy department being a highlight for many families, how do you integrate those rehabilitation services into the residents' daily activity schedules?
- 3I understand that mealtime is a big part of the day; could you walk me through how you gather resident feedback on the menu and how you ensure meals are served at the right temperature?
- 4Given the importance of timely assistance, what is your current protocol for monitoring and responding to call lights, especially during shift changes?
- 5Since medication management is a critical part of care, could you explain the process your nursing staff uses to ensure accuracy and consistency for each resident?
- 6With a 4-star staffing rating, how do you ensure that the nursing and CNA teams have enough time to provide the personal, attentive care that your facility is known for?
Personalized based on this facility's data
Key Review Excerpts
“The aides and nurses on the rehab wing were great. He really liked the PT and OT he worked with and was glad for good equipment in the rehab gym. The therapy really helped him regain his independence.”
“Very friendly staff and always willing and available for questions and answers. Clean environment, fun activities. Would recommend Complete Care facility for anyone, whether rehab or long term care.”
“Great Phacilty with an Excellent staff who did a great job taking care of me. Thank you to everyone for all of your help and kindness. The food is the only thing that needs improvement.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, including serious concerns about resident abuse and neglect in 2023. The facility shows recurring problems with fire safety systems, infection control, and nutritional care that persist across multiple surveys. While all deficiencies report correction dates, the pattern of repeated issues in critical safety areas and the complaint history warrant careful consideration during any visit.
Oct 1, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jul 7, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 26, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 24, 2024Routine9
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Sep 27, 2023Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 1, 2023Routine4
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Sep 27, 2023
$76,944
Ownership & Operations
Who Operates This Facility
Complete Care at Manitowoc LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 55 of 85
Ownership & Management
Owners
Eef Capital LLC
Owner · Organization
Snj Wisconsin LLC
Owner · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Silverberg, Nisanel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit ccmanitowoc.com
Medicare data downloads
Original nursing home datasets
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