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Nursing HomeMedicaid

River's Bend Health Services

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

960 S Rapids Rd, Manitowoc, WI 54220100 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 22 Google reviews

5
4
3
2
1
River's Bend Health Services Nursing Home in Manitowoc, WI — Street View
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What this means for your family

While some residents have had positive experiences with the therapy and nursing teams, the recent trend of negative reviews regarding safety and staffing is concerning. We strongly recommend that you visit during off-peak hours and specifically ask about their current staffing ratios and fall prevention protocols to ensure they meet your loved one's needs.

Google Reviews

Google Reviews

22 reviews on Google
River's Bend Health Services receives highly polarized feedback, with some families praising the dedicated nursing staff and rehab therapy, while others report severe issues with staffing levels and patient safety. Recurring complaints highlight long wait times for call lights, poor communication between shifts, and inconsistent cleanliness. Families considering this facility should be aware of significant concerns regarding responsiveness and basic care standards.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities7.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Warm, attentive nursing staff
  • Effective physical therapy department
  • Helpful administrative communication during crises
  • Friendly and thorough cleaning staff

Concerns

  • Grossly understaffed leading to long wait times for assistance (mentioned by 5 reviewers)
  • Poor communication between shifts and with family members (mentioned by 3 reviewers)
  • Inconsistent food quality and late/cold meal delivery (mentioned by 3 reviewers)
  • Lack of cleanliness in patient rooms and bathrooms (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(1)'21(3)'23(1)'25(5)'26(1)

Distribution · 23 analyzed

5
9
4
1
3
0
2
0
1
13

How They Respond to Reviews

41%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your nursing and cleaning staff; how do you ensure that level of care and cleanliness is maintained consistently across all shifts?
  • 2With the physical therapy department being a known strength, how often do residents typically participate in therapy sessions?
  • 3How do you manage communication between the different nursing shifts to ensure that family members and care plans stay up to date?
  • 4Could you tell us a bit about the meal service, specifically how you ensure food arrives warm and on schedule for everyone?
  • 5What is the protocol for managing medications and how do you ensure there are no gaps in care during shift changes?
  • 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The staff at River's Bend was amazing with how they handled my mom's situation. The staff there is so involved with their residents.

Long-term resident's family · 2021★★★★★

They are grossly understaffed, she waited over 40 min. at one point to be helped to the rest room. The food is bland and cold when it finally comes.

Long-term resident's family · 2022☆☆☆☆

I was a fall risk. Never put a gate belt on me. Never got me a commode my toilet was broke didnot flash. I got up from useing the bathroom grab my walker lost my blance. Fell hitting the wall ended up putting weight on my ankel hit mu head hurt my leg.

Rehab patient · 2024☆☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
90%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

5

measures

Mixed Results

6

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.6%
Worse than Avg
Here
32.6%
US
15.3%
WI
19.9%
Manitowoc
29.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.8%
Mixed vs Avgs
Here
27.8%
US
19.4%
WI
25.0%
Manitowoc
31.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.6%
Mixed vs Avgs
Here
5.6%
US
12.1%
WI
5.2%
Manitowoc
5.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
19.5%
WI
16.8%
Manitowoc
21.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.5%
Better than Avg
Here
15.5%
US
15.5%
WI
15.9%
Manitowoc
21.1%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WI
2.8%
Manitowoc
4.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.8%
Worse than Avg
Here
70.8%
US
81.8%
WI
86.6%
Manitowoc
86.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility67.3%
Worse than Avg
Here
67.3%
US
79.8%
WI
82.2%
Manitowoc
75.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
WI
1.3%
Manitowoc
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (9.8)
14 complaint-triggered

River's Bend Health Services shows a concerning pattern with 43 deficiencies across multiple surveys, including 14 complaint-triggered violations where families reported problems. The facility has recurring issues with resident safety protections, fire safety systems, and infection control. While the facility reports correcting deficiencies when cited, the ongoing complaints and repeated violations in safety areas suggest persistent operational challenges that families should carefully consider.

Jan 28, 2026Complaint
3
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 18, 2025Routine
8
0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Nov 24, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 1, 2025Complaint
1
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Feb 17, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 28, 2024Routine
13
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0751Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

River's Bend Health Services

Organization Type

for profit

Chain Affiliation

Chain Name

North Shore Healthcare

Chain Size

59 facilities nationwide

Chain avg rating: 2.8/5 · Rank 28 of 58

Ownership & Management

Owners

Nshf Operations LLC

Owner · Organization

100%

Mills, David

Owner (parent company)

20%

Key personnel

Baumann, TroyW-2 Managing EmployeeBaumann, TroyOfficer / DirectorHoehn, JeffreyOfficer / DirectorHoehn, JeffreyOfficer / DirectorNorth Shore Healthcare LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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