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Nursing HomeMedicaid Investigative

Complete Care at Inglemoor, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

333 Grand Ave, Englewood, NJ 0763162 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 176 Google reviews

5
4
3
2
1
Complete Care at Inglemoor, LLC Nursing Home in Englewood, NJ — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (19 vs median 7)

Bottom 25% in NJ · Below recommended RN staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

This facility is frequently praised for its clean environment and dedicated therapy staff, making it a popular choice for rehabilitation. However, because multiple families have reported serious concerns regarding communication and inconsistent care, we strongly recommend visiting in person at different times of the day to observe staff responsiveness firsthand.

Google Reviews

Google Reviews

176 reviews on Google
Complete Care at Inglemoor receives a high volume of positive reviews praising its clean, bright environment and the kindness of its nursing and rehabilitation staff. However, a segment of families reports serious concerns regarding communication, neglect, and unprofessional behavior, suggesting a significant disparity in the quality of care experienced by different residents.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0Activities7.0MedsN/AMemoryN/AComms4.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Warm and attentive nursing staff
  • Effective physical therapy and rehabilitation
  • Helpful administrative and admissions support

Concerns

  • Unresponsive or difficult to reach by phone (mentioned by 2 reviewers)
  • Neglect and poor quality of care (mentioned by 4 reviewers)
  • Staff rudeness or lack of professionalism (mentioned by 3 reviewers)
  • Issues with food quality and temperature (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(2)'21(3)'23(15)'25(38)'26(15)

Distribution · 107 analyzed

5
88
4
4
3
1
2
1
1
13

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; what is the best way for families to reach out directly if they have a concern or need an update on their loved one?
  • 2With the recent focus on enhancing the dining experience, could you walk me through how you ensure meals are served at the right temperature and meet the residents' nutritional preferences?
  • 3Given the current staffing levels, how does your nursing team coordinate to ensure that residents receive consistent, personalized attention throughout the day?
  • 4I see your facility has been working on improvements regarding health and safety standards; what specific protocols have you implemented recently to ensure the highest quality of care for residents?
  • 5Could you share how your team fosters a warm and professional environment to ensure that every resident feels respected and well-supported by the staff?
  • 6What does a typical day look like for residents here, and how do you encourage participation in activities that keep them engaged and social?

Personalized based on this facility's data


Key Review Excerpts

The staff of RNs, LPNs and CNAs are exceptional. I found the director very pleasant and approachable.

Long-term resident's friend · 2016★★★★★

My dad was assaulted and bruised near the eye. He called me and I rushed over to find him alone in the room bleeding out from head with a huge gash above his left eye.

Resident's family · 2023☆☆☆☆

I am writing as a concerned family member of a resident at Complete Care at Inglemoor. While I understand the challenges involved in providing long-term and rehabilitative care, my experience revealed a consistent lack of professionalism that falls short of expected standards.

Resident's family · 2025☆☆☆☆
Source: 176 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
3.37hrs
82%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.0%
Worse than Avg
Here
22.0%
US
15.3%
NJ
9.1%
Bergen
11.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.6%
Worse than Avg
Here
20.6%
US
14.4%
NJ
9.2%
Bergen
10.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
19.5%
NJ
18.9%
Bergen
18.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
19.4%
NJ
15.7%
Bergen
15.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.6%
Worse than Avg
Here
87.6%
US
93.4%
NJ
93.0%
Bergen
95.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
12.1%
NJ
11.7%
Bergen
13.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
79.8%
NJ
80.1%
Bergen
81.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility39.7%
Worse than Avg
Here
39.7%
US
81.8%
NJ
78.7%
Bergen
85.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
NJ
1.2%
Bergen
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
Well above state avg (8.5)
6 complaint-triggered

This facility shows significant ongoing concerns with 59 deficiencies across recent inspections, including families filing complaints that led to citations for inadequate nutrition, medical record protection, and failure to report incidents. The most recurring problems involve medication management, dietary services, and infection control, with many issues persisting across multiple surveys despite reported corrections, suggesting systemic challenges in maintaining consistent quality care standards.

Nov 7, 2025Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 13, 2025Routine
28
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Mar 13, 2025Complaint
2
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 3, 2024Complaint
1
0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

Jan 26, 2023Routine
15
0781Potential for harm · Widespread

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

May 5, 2021Routine
10
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Inglemoor, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 72 of 85

Ownership & Management

Owners

Pc Nj1 Opcos LLC

Owner · Organization

100%

Pc Wta Opco Holdco LLC

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Stein, Shalom

Owner (parent company)

Key personnel

Welltower INC5% or Greater Security InterestStein, ShalomManaging Control - Governing BodyStein, ShalomOfficer / DirectorGross, HarveyManagerSchwartz, HershelManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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