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Nursing HomeMedicaid

Compass Healthcare and Rehab Rowan, LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1404 S Salisbury Avenue, Spencer, NC 2815970 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 9 Google reviews

5
4
3
2
1
Compass Healthcare and Rehab Rowan, LLC Nursing Home in Spencer, NC — Street View
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What this means for your family

This facility is highly regarded for its compassionate staff and quality of care, making it a strong candidate for long-term placement. Families should feel confident in the facility's communication standards, though it is always recommended to schedule a tour to personally assess the older building's layout and amenities.

Google Reviews

Google Reviews

9 reviews on Google
Compass Healthcare and Rehab Rowan, LLC receives consistent praise from families for its attentive, kind staff and improved facility conditions following recent ownership changes. Reviewers frequently highlight the quality of the home-cooked meals and the facility's ability to provide compassionate, dignity-focused care for long-term residents. While the building is noted as older, families report that it is well-maintained and provides a welcoming environment.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms10.0Value9.0

Strengths

  • Attentive and compassionate nursing staff
  • High-quality, home-cooked meals
  • Clean and well-maintained facility
  • Effective communication with family members

Rating Trends

Tap a year to see what changed

2345.02020(4)4.62022(5)5.02024(4)3.72025(3)5.02026(1)

Distribution · 17 analyzed

5
14
4
2
3
0
2
0
1
1

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that staffing levels are a primary focus for your leadership; could you walk me through how your team manages daily care coverage to ensure residents receive consistent attention?
  • 2Given your facility's 1-star CMS staffing rating, what specific steps are you taking to recruit and retain the nursing staff that families have praised for being so attentive?
  • 3I see that you are very active in responding to family feedback online; how do you incorporate that direct communication into your daily operations to improve the resident experience?
  • 4Many families have complimented the home-cooked meals here; could you tell me more about how you involve residents in menu planning or accommodate specific dietary preferences?
  • 5With two recent state violations on record, could you explain the improvements you’ve implemented since those inspections to ensure the highest standard of care and safety?
  • 6What does a typical social or activity schedule look like for a resident here, and how do you encourage participation among those who might be more reserved?

Personalized based on this facility's data


Key Review Excerpts

He used to be at accordius health and he got down to barely a hundred pounds, he was confused all the time and over all not doing well. He’s gained weight here, he can hold a conversation, I just can’t thank this place enough it feels like I have my dad back.

Long-term resident's family · 2020★★★★★

I have been in many facilities and although it is an older facility, I feel like it sets the bar for the standard of care. It smells nice, they have a full service salon for the residents.

Long-term resident's family · 2024★★★★★

The staff is attentive to not only the needs of my mom but have also been there for me when I needed someone to talk to. During Covid they kept me informed the whole time what was going on and I didn't have to worry that they weren't keeping things safe.

Long-term resident's family · 2022★★★★
Source: 9 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.27hrs
80%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.9%
Worse than Avg
Here
32.9%
US
15.3%
NC
20.2%
Rowan
23.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
14.4%
NC
16.4%
Rowan
19.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
15.4%
NC
14.1%
Rowan
10.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
12.1%
NC
5.4%
Rowan
7.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.5%
NC
21.5%
Rowan
25.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
NC
91.7%
Rowan
94.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility78.2%
Worse than Avg
Here
78.2%
US
81.8%
NC
80.1%
Rowan
79.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.6%
Worse than Avg
Here
3.6%
US
1.6%
NC
1.5%
Rowan
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
1penalties
Well below state avg (5.6)
1 complaint-triggered
$10,039 in fines

This facility has 12 deficiencies across multiple surveys, with one complaint filed by families regarding living environment safety and cleanliness. The main recurring issues involve resident care assessments, nursing staffing, and building safety systems. Most deficiencies appear corrected, though the facility shows ongoing challenges with maintaining consistent quality standards across care areas, medication safety, and regulatory compliance.

Dec 10, 2025Routine
2
0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 21, 2024Routine
4
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Aug 21, 2024Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Oct 11, 2023Routine
5
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Aug 21, 2024

$10,039

Ownership & Operations

Who Operates This Facility

Owner / Operator

Compass Healthcare and Rehab Rowan, LLC

Organization Type

for profit

Ownership & Management

Owners

Nunn, Todd

Owner

100%

Key personnel

Nunn, ToddOfficer / DirectorNunn, ToddManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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