Comfort Creek Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 5.0)
Bottom 25% in GA · Critically understaffed (RN) · Worst in BEACON HEALTH MANAGEMENT chain · $15,880 in fines
What this means for your family
While some reviewers appreciate the long-term staff, the recurring reports of poor communication, unanswered call lights, and facility hygiene are significant red flags. If you are considering this facility, we strongly advise conducting an unannounced visit and asking specifically how management ensures accountability when staff fails to respond to patient needs.
Google Reviews
Google Reviews
19 reviews on Google“Comfort Creek Nursing and Rehabilitation Center receives highly polarized feedback, with some praising long-term staff stability while others report severe neglect and communication failures. Families frequently express frustration over unanswered calls, poor hygiene, and a lack of accountability from management regarding patient safety and care standards.”
Quality Themes
Tap a score for detailsStrengths
- Long-tenured nursing leadership
- Some staff noted as friendly
Concerns
- Poor communication and inability to reach staff by phone (mentioned by 3 reviewers)
- Neglect of patient needs and slow response to call lights (mentioned by 3 reviewers)
- Dishonest or unhelpful management team (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and resident needs are met in a timely manner?
- 2I have read that communication can sometimes be a challenge; what is the best way for families to reach the nursing team or management to get updates on their loved one?
- 3With the long-tenured nursing leadership you have, how are they working to improve the overall facility cleanliness and daily environment for the residents?
- 4Can you walk me through your process for handling medical emergencies and how quickly a family is notified if a resident's condition changes?
- 5What kind of daily activities or social engagement programs are currently running to keep residents active and connected within the community?
- 6How does the management team handle concerns or feedback from families, and what steps are being taken to ensure transparency in your care processes?
Personalized based on this facility's data
Key Review Excerpts
“The nursing leadership and a lot of the staff have been here many years, some staff even 30 or 40 years. The Director of Nursing has been here over 17 years!”
“Leave people call light on for more then one to two or even more. Have to have someone call to have them go answer.”
“From the employees nasty attitudes, to the place having a bad smell to having a bunch of thieves. Reporting to the upper person is pointless.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant scrutiny with families filing multiple complaints that triggered inspections, revealing concerning patterns in resident safety and care quality. The most recurring issues involve protection from abuse and neglect, medication management, and fire safety systems. While all 40 deficiencies across five surveys show correction dates, the facility continues experiencing problems with fundamental care areas like respiratory treatment, daily living assistance, and proper resident notifications, suggesting ongoing operational challenges that families should carefully evaluate during visits.
Apr 8, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 17, 2025Routine2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Apr 17, 2025Complaint7
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 7, 2024Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nov 30, 2023Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Oct 8, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Federal Penalties
Fine
Jun 7, 2024
$15,880
Ownership & Operations
Who Operates This Facility
Comfort Creek Nursing and Rehabilitation Center
for profit
Chain Affiliation
Beacon Health Management
13 facilities nationwide
Chain avg rating: 1.4/5 · Rank 11 of 17 (Worst)
Ownership & Management
Owners
Hsp Southern Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit comfortcreeknh.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.