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Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.
based on 37 Google reviews
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No Medicare penalties on record · Zero findings in latest survey
Colonial Poplin Nursing Home has a strong overall Medicare rating. Public reviewers frequently mention: clean and well-maintained facility and friendly and attentive nursing staff. Review the component ratings and current source records before deciding.
Colonial Poplin receives high praise for its clean, welcoming environment and attentive, compassionate staff who are frequently commended for their dedication to long-term and rehab residents. However, there are serious, recurring reports of poor communication, dismissive attitudes from nursing staff, and concerns regarding the handling of medical emergencies and patient safety. Families should be aware of a stark divide between very positive experiences and reports of neglect or administrative mismanagement.
Quality Themes
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Concerns
Rating Trends
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Distribution · 40 analyzed
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Key Review Excerpts
“The care providers take time to get to know the community members personally and provide customized, compassionate, needs-based care and activities to entertain and engage to community members.”
“Most of the nurses we dealt with were very rude and dismissive of our concerns. When repeatedly telling them he was very confused and agitated, that was brushed off and we were told it only “happened while we were there”.”
“If she had concerns, she would tell them, and they would fix anything in their power to make her life more Comfortable . She was always busy doing activities that they provided or just wheeling around the hallways and seeing the staff always were extra nice to her.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
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4
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Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows recurring fire safety and emergency preparedness issues across multiple surveys, with problems persisting in areas like fire alarm systems, emergency lighting, and fire drills appearing in both 2023 and 2024 inspections. The facility has also had deficiencies in resident rights, infection control, and nutritional care. While all violations have correction dates, the pattern of repeated fire safety problems suggests ongoing maintenance and safety protocol challenges that families should discuss during visits.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Colonial Poplin Nursing Home
for profit
Owners
White Oak Healthcare at Fremont INC
Owner · Organization
Stevenson, Sean
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
37 reviews from families & visitors
Official Website
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Original nursing home datasets
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