Colonial Poplin Nursing Home
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility is highly regarded for its clean environment and effective rehab therapy, making it a strong contender for short-term recovery. However, families must be vigilant regarding communication; ensure you have direct contact information for nursing supervisors and clarify how the facility handles medical changes, as some families have reported feeling ignored during critical health events.
Google Reviews
Google Reviews
36 reviews on Google“Colonial Poplin receives high praise for its clean, welcoming environment and attentive, compassionate staff who are frequently commended for their dedication to long-term and rehab residents. However, there are serious, recurring reports of poor communication, dismissive attitudes from nursing staff, and concerns regarding the handling of medical emergencies and patient safety. Families should be aware of a stark divide between very positive experiences and reports of neglect or administrative mismanagement.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and attentive nursing staff
- Effective rehabilitation therapy programs
- Homelike and welcoming environment
Concerns
- Dismissive or rude nursing staff (mentioned by 3 reviewers)
- Poor communication regarding patient health changes (mentioned by 2 reviewers)
- Inadequate handling of dementia or complex medical needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, how do you ensure consistent, personalized attention for residents throughout all shifts?
- 2I noticed your team is active in responding to feedback online; how do you typically keep families updated on changes in a resident's health or daily status?
- 3What specific training or specialized approaches does your team use to support residents with complex medical needs or dementia?
- 4Could you walk me through how your staff handles communication when a family has a concern or needs a quick update on their loved one?
- 5What does a typical day look like for residents here, and how do you encourage social engagement within your smaller community of 50 residents?
- 6How do you ensure that the nursing staff maintains a consistent, supportive approach when managing the daily care needs of residents?
Personalized based on this facility's data
Key Review Excerpts
“The care providers take time to get to know the community members personally and provide customized, compassionate, needs-based care and activities to entertain and engage to community members.”
“Most of the nurses we dealt with were very rude and dismissive of our concerns. When repeatedly telling them he was very confused and agitated, that was brushed off and we were told it only “happened while we were there”.”
“If she had concerns, she would tell them, and they would fix anything in their power to make her life more Comfortable . She was always busy doing activities that they provided or just wheeling around the hallways and seeing the staff always were extra nice to her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring fire safety and emergency preparedness issues across multiple surveys, with problems persisting in areas like fire alarm systems, emergency lighting, and fire drills appearing in both 2023 and 2024 inspections. The facility has also had deficiencies in resident rights, infection control, and nutritional care. While all violations have correction dates, the pattern of repeated fire safety problems suggests ongoing maintenance and safety protocol challenges that families should discuss during visits.
May 8, 2025Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 1, 2024Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
May 23, 2023Routine10
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Ownership & Operations
Who Operates This Facility
Colonial Poplin Nursing Home
for profit
Ownership & Management
Owners
White Oak Healthcare at Fremont INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit colonialpoplin.com
Medicare data downloads
Original nursing home datasets
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