Colonial Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews
Watch Colonial Nursing & Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · $247,572 in fines
What this means for your family
This facility is an excellent choice for rehabilitation, with multiple families praising the physical therapy and nursing staff's compassion. However, if you are choosing this for long-term care, please verify their protocols for responding to call lights and ensure you have a plan for communicating with the facility during weekends and after-hours.
Google Reviews
Google Reviews
68 reviews analyzed“Families considering Colonial Nursing & Rehabilitation Center will find a highly praised rehabilitation and nursing team, with many reviewers highlighting the compassion of the therapy and nursing staff. While many praise the cleanliness and food, some families have reported significant concerns regarding slow response times to call lights and difficulty reaching staff via phone during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and therapy staff
- Effective and professional rehabilitation services
- Clean and well-maintained resident rooms
- Engaging daily activities for residents
Concerns
- Slow response times to call lights/patient needs (mentioned by 2 reviewers)
- Difficulty contacting the facility via phone after hours/weekends (mentioned by 2 reviewers)
- Occasional issues with facility odor (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides highly personalized responses that frequently use the reviewer's name and reference specific staff members or family members mentioned. While most responses are celebratory of positive feedback, they also attempt to address negative reviews with explanations or requests for further communication.
Questions for Your Tour
- 1We noticed how much the management values feedback through their responses to reviews; how does the team use resident and family input to improve daily care?
- 2What specific steps are being taken to increase the number of staff members available on the floor during evening and weekend shifts?
- 3How does the nursing team ensure that call lights are answered promptly, especially during busy periods or overnight?
- 4What kind of daily activities or social programs are available to keep residents engaged and active in the community?
- 5In the event of a medical emergency during the weekend or after hours, what is the protocol for contacting the on-call medical team?
- 6What measures are currently in place to ensure the facility remains fresh and well-ventilated for the comfort of all residents?
Personalized based on this facility's data
Key Review Excerpts
“Colonial has been amazing with the care of my mother. This is her second stay for skilled nursing care for her and both times the staff have all been very attentive, and kind to my mother.”
“The staff is extremely communicative, caring and helpful. Siri, my mother‘s nurse has given me peace of mind that my mother is being well cared for.”
“I entered De Angela's name in my phone just to save it and she called me back instantly and helped me with my situation. I haven't even got my father in the facility yet and I'm already impressed with the follow through and willingness to actually help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in serious deficiencies including abuse protection failures in December 2024. The facility has recurring problems with nursing staffing levels, medication management, and safety hazards across multiple surveys from 2022-2025. While all violations show correction dates, the pattern of repeated issues in core care areas like staffing and pharmacy services, combined with complaint-driven investigations, suggests ongoing quality concerns.
Mar 18, 2026Routine7
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nov 25, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 8, 2025Routine18
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Request a waiver if it can't meet the nurse staffing requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Request a waiver if it can't meet the nurse staffing requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 27, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 10, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 12, 2023Routine8
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Federal Penalties
Fine
Dec 27, 2024
$247,572
Ownership & Operations
Who Operates This Facility
Hopkins County Hospital District
for profit
BENEVOLENT HEALTHCARE PARTNERS, LLC
MISTY COTTONGAME
Ownership & Management
Owners
Hopkins County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit colonialnr.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Wesley House
< 1 miAssisted Living · Lindale, TX
Avir at Lindale
< 1 miNursing Home · Lindale, TX
The Fountains of Tyler
10.5 miAssisted Living · Tyler, TX
The Fountains of Tyler
10.5 miAssisted Living · Tyler, TX
The Fountains of Tyler
10.5 miAssisted Living · Tyler, TX
The Fountains of Tyler
10.5 miAssisted Living · Tyler, TX