Colonial Manor Nursing & Rehabilitation Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 7)
- High staff turnover (55%)
- High RN turnover (67%)
Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · $24,749 in fines
What this means for your family
While many families report a warm, community-focused environment, there are recurring, serious allegations regarding hygiene and basic patient care. When touring, we strongly recommend inspecting the cleanliness of resident rooms and asking specifically about the facility's protocols for turning patients and assisting with toileting to ensure your loved one's safety.
Google Reviews
Google Reviews
53 reviews on Google“Colonial Manor Nursing & Rehabilitation Home receives polarized feedback, with many reviewers praising the friendly staff and welcoming environment, while others report severe concerns regarding hygiene and patient neglect. Families should be aware of serious allegations involving bedsores, lack of assistance with basic needs, and cleanliness issues that have surfaced in multiple negative accounts. While some families express deep gratitude for the care their loved ones receive, the presence of critical reports regarding physical mistreatment warrants significant caution.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and interactive staff
- Welcoming, home-like environment
- Active community and volunteer involvement
Concerns
- Poor hygiene and cleanliness (urine smells, dirty sheets, fungus) (mentioned by 3 reviewers)
- Neglect and lack of assistance with toileting/basic care (mentioned by 3 reviewers)
- Development of pressure sores/skin breakdown (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a very active volunteer program; how do those community members interact with residents on a daily basis?
- 2Given that maintaining a fresh environment is a top priority for our family, could you walk us through your specific protocols for room sanitation and laundry frequency?
- 3With your current staffing levels, what is the process for ensuring residents receive timely assistance with toileting and personal hygiene throughout the day and night?
- 4We are concerned about skin integrity for our loved one; what is your proactive approach to monitoring and preventing pressure sores?
- 5How does your nursing team coordinate with local hospitals or emergency services if a resident experiences a sudden change in their health status?
- 6Since you have a 105-resident capacity, how do you ensure that each resident receives individualized attention rather than just being part of a large group?
Personalized based on this facility's data
Key Review Excerpts
“My family is so grateful for the love and care she receives here. She is well taken care of. Everyone goes out of their way to speak to her whenever they see her.”
“My grandma was neglected and had a bed sore for not being turned.. fungus in cup, eye swollen, nasty sheets, pet cat roaming around, aids with terrible attitudes etc”
“MY MOTHER WOULD CALL ME CRYING. HOW THEY WOULD MISTREAT HER. THEY WON'T BRING ARE HELP HER TO THE BATHROOM. I WOULD HAVE TO GO AND CHANGE HER.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
7
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated deficiencies in protection from abuse and neglect, with 11 complaint-triggered violations indicating families have filed reports about serious issues. Recurring problems span resident protection, accident prevention, and care planning, with some abuse-related deficiencies persisting into 2026. While the facility corrects violations when cited, the frequency of complaints and repeated safety issues warrant careful consideration during any visit.
Jan 7, 2026Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 7, 2026Complaint4
Environmental Deficiencies
Keep all essential equipment working safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Mar 12, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 18, 2024Routine8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 25, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 27, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Sep 25, 2024
$11,333
Fine
Feb 27, 2024
$3,686
Ownership & Operations
Who Operates This Facility
Colonial Manor Nursing & Rehabilitation Home
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit colonialmanorrayville.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.