Colonial Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in WI · Below recommended RN staffing · Worst in TWIN RIVERS HEALTH & REHABILITATION chain · $34,140 in fines
What this means for your family
While some families have reported positive rehab experiences, the recurring reports of poor hygiene and medical mismanagement are significant red flags. We strongly advise families to visit frequently and monitor the resident's physical condition closely, as multiple reviewers have expressed concerns about staff responsiveness and resident neglect.
Google Reviews
Google Reviews
16 reviews on Google“Colonial Health Services receives highly polarized feedback, with some families praising the personal care and room sizes while others report severe neglect and poor medical oversight. Critical concerns include hygiene issues, lack of encouragement for resident mobility, and potential mismanagement of acute medical conditions. Families should exercise extreme caution and conduct frequent, unannounced visits to monitor the quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Spacious resident rooms
- Attentive personal care (reported by some)
- Good meal quality (reported by some)
Concerns
- Poor hygiene and failure to change soiled linens (mentioned by 2 reviewers)
- Lack of staff encouragement for mobility and nutrition (mentioned by 2 reviewers)
- Inadequate medical oversight leading to worsening health conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on maintaining high standards of hygiene, what is your facility's specific protocol for ensuring linens and resident rooms are refreshed throughout the day?
- 2How does your team proactively encourage residents to stay mobile and engaged with their nutrition during daily routines?
- 3With a 3-star staffing rating, how do you ensure that personal care needs are met consistently, especially during shift changes?
- 4Can you walk us through the process for medical oversight and how you communicate changes in a resident's health status to their family members?
- 5What specific activities or social programs are currently in place to help residents feel connected and active within the community?
- 6How do you approach medication management to ensure accuracy and timely administration for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“I am very impressed with the personal care, The size of the rooms, the good food, and very kind care my father has been getting.”
“My father's room was frequently not clean. He once returned from a hospital stay and would have been put back into his soiled bed had we not insisted the linens be changed.”
“The staff here are very lazy! Your family member will stay in bed 95% of the day!! They don't encourage them to get up!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Colonial Health Services shows concerning patterns with families filing complaints that triggered inspections, revealing issues with treatment quality and communication about resident injuries or health changes. The facility has recurring problems in three main areas: providing appropriate medical treatment and care, medication management with significant error rates, and fire safety systems. While all deficiencies show correction dates, the repeated issues with treatment quality across multiple surveys and complaint-driven inspections suggest ongoing care challenges that families should carefully consider.
Aug 19, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 21, 2025Routine8
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 7, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 14, 2024Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Feb 16, 2023Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Aug 19, 2025
$34,140
Ownership & Operations
Who Operates This Facility
Colonial Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 3.6/5 · Rank 10 of 11 (Worst)
Ownership & Management
Owners
Baumann, Troy
Owner
Hoehn, Jeffrey
Owner
Mills, David
Owner
Gee, Darren
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit nshorehc.com
Medicare data downloads
Original nursing home datasets
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