Abbotsford Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 7)
- High staff turnover (54%)
Below average in WI · Meets national RN staffing standard · Significantly below average staffing · Best in BEDROCK HEALTHCARE chain · $15,939 in fines
What this means for your family
While the facility offers strong therapy and social engagement programs, the inconsistent communication and reports of staff unresponsiveness are significant red flags. We strongly recommend that you visit in person during off-hours to observe staff attentiveness and verify that your loved one's communication needs will be met.
Google Reviews
Google Reviews
19 reviews on Google“Abbotsford Health Care Center receives highly polarized feedback, with some residents praising the attentive staff and therapy teams, while others report significant neglect and communication failures. Families have expressed frustration over unresponsive phone lines, poor hygiene practices like staff smoking near patient windows, and long wait times for basic assistance. While some visitors feel the staff is caring and accommodating, others warn of systemic issues regarding patient care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical and occupational therapy teams
- Friendly and accommodating staff members
- Supportive environment for recovery
Concerns
- Unresponsive staff and long wait times for assistance (mentioned by 3 reviewers)
- Difficulty reaching the facility via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has had some challenges with communication; what is the best way for families to get a timely update on their loved one’s status?
- 2Given the recent feedback regarding response times for assistance, what specific protocols do you have in place to ensure residents receive help promptly when they call?
- 3With your physical and occupational therapy teams being a noted strength, how do you integrate these services into a resident's daily routine to ensure they stay active?
- 4Could you walk me through your process for handling medical emergencies, especially during evening or weekend hours when staffing levels might shift?
- 5I see there have been some concerns regarding facility cleanliness; what is your current schedule for housekeeping and room maintenance?
- 6Since you have a capacity of 78 residents, how do you foster a sense of community and ensure that individual needs don't get overlooked in a group setting?
Personalized based on this facility's data
Key Review Excerpts
“They encourage you to get out of your room and get involved in social activities and therapy every day.”
“No one ever Answers the phone, I called early morning, afternoon and now 5 pm no answer! Very frustrating since I live 2 hours away and can’t get any update on my mother!”
“They don't care about People's Health they smoke by the front door when you walk in and when you complain they go right in front of your window and smok nobody does anything around here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of this facility's 43 deficiencies were triggered by family complaints, indicating ongoing concerns about care quality, accident prevention, and care planning. The three most recurring issues are accident hazards and supervision, proper care planning development, and treatment according to resident preferences. While the facility corrects violations when cited, the pattern of repeated complaints across multiple surveys suggests persistent quality challenges that families should investigate thoroughly during visits.
Mar 11, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 29, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 8, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Apr 3, 2025Routine11
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 3, 2025Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Jul 22, 2024
$15,939
Ownership & Operations
Who Operates This Facility
Abbotsford Health Care Center
for profit
Chain Affiliation
Bedrock Healthcare
9 facilities nationwide
Chain avg rating: 1.3/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Chopp, Martin
Owner (parent company)
Chopp, Pnina
Owner (parent company)
Chopp, Solomon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit abbotsfordhcc.com
Medicare data downloads
Original nursing home datasets
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