College Oak Nursing & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews

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What this means for your family
This facility is an excellent choice for rehabilitation, particularly for those needing physical or occupational therapy, as the clinical staff is highly rated. However, families should maintain frequent visits to monitor care and should be very proactive in communicating with administration regarding billing or lost personal items.
Google Reviews
Google Reviews
31 reviews on Google“Families can expect high-quality rehabilitation services and a compassionate nursing and therapy team, with several reviewers specifically praising the physical and occupational therapists. However, there are significant concerns regarding administrative communication, potential understaffing, and issues with the management of personal belongings like clothing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and CNA staff
- Excellent physical and occupational therapy services
- Clean and well-maintained environment
- Bilingual staff availability (Spanish)
- Professional and skilled rehabilitation care
Concerns
- Administrative communication and responsiveness (mentioned by 2 reviewers)
- Staffing shortages and slow response times (mentioned by 2 reviewers)
- Loss or mismanagement of patient belongings
- Food quality and variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your therapy team; could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 2How does the administrative team ensure that families are kept updated and informed about changes in a resident's care plan?
- 3What steps are in place to ensure that residents' personal belongings are organized and kept safe during their stay?
- 4Could you describe the current meal service, including how much variety there is in the daily menu and how you handle specific dietary needs?
- 5With the high praise for your nursing and CNA staff, how do you manage staffing levels during the night or on weekends to ensure response times remain quick?
- 6What kind of social activities or group outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff are as a whole great, but you do have to visit your loved one often to make sure they're getting the care they need. The CNAs do good work and the nurses are alright. Sometimes they're understaffed.”
“I was a patient at College Oak and I received the most awesome care from the CNA'S. To the Nursing staff, to the physical therapy, to the occupational therapy. They did an absolute fantastic job of taking care of me.”
“They washed and misplaced and gave away my brother’s clothes to other patients. They mix up all of the clothes there. Many patients complained of the same issues going on!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
College Oak has concerning patterns with recurring medication management problems, fire safety issues, and infection control deficiencies appearing across multiple years. Five complaints from families triggered investigations, revealing issues with care quality, dietary accommodations, and resident transfers. While all deficiencies show correction dates, the repeated violations in critical areas like medication errors suggest ongoing operational challenges families should carefully consider.
Apr 9, 2026Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nov 20, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 7, 2025Routine15
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 24, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 6, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 9, 2024Routine7
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Nov 20, 2025
$14,020
Ownership & Operations
Who Operates This Facility
College Oak Nursing & Rehabilitation Center
for profit
Chain Affiliation
Cypress Healthcare Group
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 6 of 13
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit collegeoakhealth.com
Medicare data downloads
Original nursing home datasets
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