Coastal Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in GA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · No penalties on record · Very few deficiencies
What this means for your family
While many families report positive experiences with the rehab and nursing staff, there is a recurring pattern of poor administrative communication and slow response times to call buttons. We strongly recommend visiting during off-hours to observe staffing levels and asking management directly about their protocols for family communication and incident reporting.
Google Reviews
Google Reviews
38 reviews on Google“Coastal Manor receives polarized feedback, with many reviewers praising the facility's cleanliness and the kindness of the nursing and rehab staff. However, significant concerns exist regarding administrative responsiveness, inconsistent care standards, and reports of neglect or unprofessionalism. Families should be aware of the stark contrast between the positive experiences of some and the serious complaints regarding communication and basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Kind and professional rehab therapy staff
- Attentive and caring nursing staff
- Engaging activities for residents
Concerns
- Slow response times to call buttons (mentioned by 2 reviewers)
- Lack of administrative communication and responsiveness (mentioned by 2 reviewers)
- Unprofessional or neglectful staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehab therapy and nursing staff; how do you ensure that same level of attentive care is maintained during shift changes?
- 2With the great variety of activities mentioned by others, how do you help new residents find groups that match their specific interests?
- 3What is your process for ensuring that call buttons are answered promptly, especially during the busier evening hours?
- 4How does the administration keep families updated on any changes in a resident's care or health status?
- 5In the event of a medical emergency after hours, what are the specific protocols for notifying the family and coordinating with doctors?
- 6How do you manage the facility's budget to ensure that the high quality of care and cleanliness is maintained without compromising resident services?
Personalized based on this facility's data
Key Review Excerpts
“The rehab staff were great, kind and patient. Speech therapist was also a very kind person. ... If we pressed the call button, it might be 15 minutes or it might be over 2 hours before someone comes in”
“The nurses on the main side are non caring. The nurses on the mentally challenged side were a lot more attentive to the patients and their needs”
“Lack of communication on a consistent basis is unacceptable. Refusal to answer emails or return phone calls; no dental care provided though we’re paying for a dental plan; feet not cared for properly; multiple items stolen.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Coastal Manor has faced significant safety concerns, with families filing complaints about abuse/neglect handling and medication management that triggered federal investigations. The facility shows recurring problems with fire safety systems, emergency preparedness, and building safety across multiple surveys from 2023 to 2025, suggesting persistent operational challenges. While all deficiencies show correction dates, the pattern of repeated safety violations warrants careful consideration during your visit.
May 16, 2025Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Feb 22, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Mar 10, 2023Routine15
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Coastal Manor
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit libertyregional.org
Medicare data downloads
Original nursing home datasets
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