Clove Lakes Health Care and Rehab Center, INC
Strong Medicare quality ratings; families often praise warm, attentive physical and occupational therapy teams. Still worth an in-person visit.
based on 603 Google reviews

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What this means for your family
Clove Lakes offers excellent rehabilitation therapy and engaging social activities, making it a potential choice for short-term recovery. However, families should be aware of significant concerns regarding communication and staffing levels; we strongly recommend visiting frequently and ensuring you have direct contact information for the nursing supervisor on your loved one's specific unit.
Google Reviews
Google Reviews
603 reviews on Google“Clove Lakes Health Care and Rehab Center receives polarized feedback, with many families praising the facility for its clean environment, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report critical issues, including severe understaffing, poor communication from social services, and neglect regarding basic patient care and hygiene. While many visitors have positive experiences during short-term stays, families of long-term or high-needs patients frequently express deep concern over the quality of medical attention and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive physical and occupational therapy teams
- Clean and well-maintained facility
- Efficient and welcoming visitor check-in process
- Engaging recreational activities and holiday events
Concerns
- Severe understaffing leading to long response times for call bells (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from social services/nursing (mentioned by 5 reviewers)
- Neglect of basic hygiene and patient care (e.g., soiled diapers, lack of showering) (mentioned by 4 reviewers)
- Inadequate dietary management for diabetic or medically restricted patients (mentioned by 3 reviewers)
- Difficult parking and limited accessibility for visitors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 237 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to maintain that same level of open communication with nursing and social services once a loved one is admitted?
- 2With a facility of this size, how do you ensure that individual hygiene needs and daily care routines are consistently met for every resident?
- 3I've heard great things about your therapy teams and holiday events; could you walk me through how residents are encouraged to participate in these activities on a daily basis?
- 4Given the concerns some families have raised about call bell response times, what specific protocols do you have in place to ensure residents receive timely assistance?
- 5How does your dietary team coordinate with medical staff to ensure that residents with strict diabetic or specialized nutritional requirements are receiving the correct meals?
- 6Since parking and accessibility can be a bit challenging here, what advice do you have for family members who want to visit frequently and stay involved in their loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“My only reservation was about staffing levels - although pressing the call button usually brought a prompt response, sometimes the respondent was attending to other calls, resulting in long waits, even an hour or more.”
“I’ve been to other rehabs for physical therapy, but have never been treated so well as I have here. I can’t believe the progress I’ve made working with him.”
“My father was admitted there on August 14 th 2025 . For one week no issues other than there was no communication within the facility and myself but I thought this would be normal as my father was there for only one week. I called the facility a week later and the Social Worker Elena said that she was going to forward the message to the Doctors and Nursing supervisor. 3 weeks still no response.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 9 deficiencies including concerns about abuse protection and medication management. The facility shows recurring problems with care planning, medication oversight, and fire safety systems across surveys from 2020 to 2024, though all deficiencies have correction dates indicating the facility has addressed identified issues when cited.
Nov 18, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Feb 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 25, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 16, 2024Routine5
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 16, 2024Complaint5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 10, 2022Routine19
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Clove Lakes Health Care and Rehab Center, INC
for profit
Chain Affiliation
Infinite Care
21 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 20
Ownership & Management
Owners
Demisay, Bernadette
Owner
Demisay, Helene
Owner
Demisay, Michael
Owner
Klein, Solomon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
603 reviews from families & visitors
Official Website
Visit clovelakes.com
Medicare data downloads
Original nursing home datasets
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