On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 627 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Staff turnover reported at 28%
Medicare Special Focus status indicates a history of serious quality problems and heightened oversight. Review the latest inspection records, ask what corrective actions remain open, and visit in person before deciding.
Clove Lakes Health Care and Rehab Center receives polarized feedback, with many families praising the facility for its clean environment, friendly staff, and effective rehabilitation services. However, a significant number of reviewers report critical issues, including severe understaffing, poor communication from social services, and neglect regarding basic patient care and hygiene. While many visitors have positive experiences during short-term stays, families of long-term or high-needs patients frequently express deep concern over the quality of medical attention and responsiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 266 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My only reservation was about staffing levels - although pressing the call button usually brought a prompt response, sometimes the respondent was attending to other calls, resulting in long waits, even an hour or more.”
“I’ve been to other rehabs for physical therapy, but have never been treated so well as I have here. I can’t believe the progress I’ve made working with him.”
“My father was admitted there on August 14 th 2025 . For one week no issues other than there was no communication within the facility and myself but I thought this would be normal as my father was there for only one week. I called the facility a week later and the Social Worker Elena said that she was going to forward the message to the Doctors and Nursing supervisor. 3 weeks still no response.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against this facility, triggering 9 deficiencies including concerns about abuse protection and medication management. The facility shows recurring problems with care planning, medication oversight, and fire safety systems across surveys from 2020 to 2024, though all deficiencies have correction dates indicating the facility has addressed identified issues when cited.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Clove Lakes Health Care and Rehab Center, INC
for profit
Infinite Care
8 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 20
Owners
Demisay, Bernadette
Owner
Demisay, Helene
Owner
Demisay, Michael
Owner
Klein, Solomon
Owner
Key personnel
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