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Public Google reviewers rate this highly and often mention warm and caring staff members. Schedule a visit to confirm the fit.
based on 48 Google reviews
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Public Google reviewers rate Atria Collwood highly. Reviewers highlight: warm and caring staff members, engaging social activities and entertainment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Atria Collwood is widely praised by families for its warm, welcoming atmosphere and a staff that treats residents like family. While many reviewers highlight excellent dining and engaging activities, there are serious historical concerns regarding management changes, staff training for medication, and responsiveness to medical needs.
Quality Themes
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Concerns
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Distribution · 53 analyzed
The owner provides personalized responses to positive reviews, often using the reviewer's name and referencing specific details like 'the Atria family.' For negative reviews, they consistently offer a professional escalation path via a customer service email.
Personalized based on this facility's data
Key Review Excerpts
“I looked at a dozen local senior living facilities before coming here and I know i made the right decision. Food is excellent, service awesome and the people are all caring and professional from the servers, care givers and maintenance to the executive staff.”
“Atria started off as a great facility, but after several management changes the care for my father went downhill. The Director was verbally abusive to him (which was overheard when my sister was on the phone with him and the Director was unaware).”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
FACILITY EVALUATION REPORT
COMPLAINT INVESTIGATION REPORT
The investigation substantiated an allegation that the licensee pursued an unlawful eviction of a resident (R1). The primary deficiency cited relates to the improper calculation and listing of the amount in the 30-day notice eviction letter, which exceeded the legally permissible amount for non-payment over ten days past due. A Plan of Correction was developed to address these billing and notice procedures.
The investigation substantiated an allegation that the licensee pursued an unlawful eviction of a resident (R1). The primary deficiency cited relates to the improper calculation and listing of the amount in the 30-day notice eviction letter, which exceeded the legally permissible amount for non-payment over ten days past due. A Plan of Correction was developed to address these billing and notice procedures.
The investigation substantiated allegations that the facility failed to provide the needed level of care and did not ensure the resident's room was safe and healthful. Three deficiencies were cited, all categorized as Type B non-compliance issues related to personal care and maintaining a safe environment. The facility was required to develop Plans of Correction for these findings.
The inspection identified three deficiencies: one Type A citation regarding unapproved delayed egress devices, and two Type B citations concerning incomplete resident records (dentist contact information and annual physical documentation). The facility was otherwise noted to be clean, sanitary, and in good repair during the tour.
Wg Collwood Knolls Sh Lp; Atria Management Co LLC
JULIA LOPEZ
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48 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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