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Nursing HomeMedicaid Investigative

Cleveland Community Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4036 Highway 8 East, Cleveland, MS 38732120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.2/5

based on 10 Google reviews

Cleveland Community Care Center Nursing Home in Cleveland, MS — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (7 vs median 6)

Bottom 25% in MS · Below recommended RN staffing · Worst in NORBERT BENNETT & DONALD DENZ chain · $229,213 in fines

Source: Medicare data

What this means for your family

Given the serious reports of neglect and cleanliness issues, we strongly advise conducting an unannounced visit and speaking directly with current residents' families. While one reviewer had a positive experience, the pattern of reports regarding basic care and safety suggests significant oversight is required before considering this facility.

Google Reviews

Google Reviews

10 reviews analyzed
Cleveland Community Care Center faces severe criticism regarding cleanliness, facility maintenance, and basic patient care. While one reviewer reports positive experiences with staff responsiveness, the majority of feedback highlights alarming safety concerns, including reports of residents being found on the floor and neglect of essential daily needs.

Quality Themes

Tap a score for details
FoodN/AStaff2.0Clean1.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Some staff members described as friendly
  • Occasional prompt response to requests

Concerns

  • Poor hygiene and facility cleanliness (mentioned by 3 reviewers)
  • Neglect of basic patient care and medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02021(1)1.02022(4)3.72023(3)3.02024(2)5.02025(1)

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1What specific protocols are in place to ensure the facility stays clean and hygienic every day?
  • 2How does the nursing team manage medication administration to ensure everything is given accurately and on time?
  • 3I've heard some wonderful things about your friendly staff members; how do you foster that kind of positive culture here?
  • 4Can you walk me through the process for how staff communicate important health updates or changes to family members?
  • 5What does a typical day of social activities and engagement look like for the residents here?
  • 6In the event of a medical emergency during the night, what is the immediate procedure for resident care?

Personalized based on this facility's data


Key Review Excerpts

It’s a really old facility and needs to be closed down. I can’t believe that the state allows it to be open. I’m not sure if they were understaff or didn’t care but while my dad was there he was not seen to unless a family member asked for the basic things to be done.

Long-term resident's family · 2022☆☆☆☆

Not a good place at all saw Mom on the floor moved her out same day-500 wasn't clean smells bad

Long-term resident's family · 2024☆☆☆☆

I don’t know why this place has bad reviews my special needs cousin stays here and the staff is so nice and friendly and if you need something done they see to it asap.

Family member · 2023★★★★★
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
84%
Registered nurses for medical care
Total Nursing
3.60hrs
88%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility35.4%
Worse than Avg
Here
35.4%
US
15.4%
MS
22.1%
Lee
16.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility38.0%
Worse than Avg
Here
38.0%
US
19.5%
MS
24.0%
Lee
21.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MS
1.6%
Lee
3.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.9%
Better than Avg
Here
13.9%
US
15.3%
MS
21.4%
Lee
15.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MS
95.6%
Lee
95.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.0%
Mixed vs Avgs
Here
17.0%
US
14.4%
MS
20.8%
Lee
15.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
81.8%
MS
88.5%
Lee
88.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.2%
Better than Avg
Here
91.2%
US
79.7%
MS
84.6%
Lee
89.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Mixed vs Avgs
Here
2.0%
US
1.6%
MS
2.7%
Lee
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Above state avg (6.7)
10 complaint-triggered
$229,213 in fines

Families have filed multiple complaints triggering federal inspections, including serious concerns about abuse protection and care planning that remain uncorrected from a January 2025 complaint investigation. The facility shows recurring problems with resident assessment and care planning, abuse and neglect protections, and infection control across multiple years. While most past deficiencies were eventually corrected, the recent complaint-related issues with incomplete care plans and daily living assistance are still being addressed under a correction plan.

Jan 8, 2026Routine
6
0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0603MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 8, 2026Complaint
2
0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Feb 15, 2024Routine
5
0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0638MinorCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 11, 2023Complaint
7
0600SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0644SevereCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0740SevereCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0835SevereCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0841SevereCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0849SevereCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Jun 15, 2023Complaint
1
0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jun 29, 2022Routine
2
0341ModerateCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Sep 11, 2023

$229,213

Payment Denial

Sep 11, 2023

4-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cleveland Community Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Norbert Bennett & Donald Denz

Chain Size

29 facilities nationwide

Chain avg rating: 1.7/5 · Rank 21 of 29 (Worst)

Ownership & Management

Owners

D&n, LLC

Owner · Organization

50%

Dtd Hc LLC

Owner · Organization

50%

Donald T Denz Irrv Tr

Owner (parent company) · Organization

Norbert a Bennett Irrv Tr Fbo Children

Owner (parent company) · Organization

Norbert a Bennett Irrv Tr Fbo Grandchildren

Owner (parent company) · Organization

Bennett, Norbert

Owner (parent company)

Denz, Donald

Owner (parent company)

Key personnel

Conrad, KathyW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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