Cleveland Community Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (7 vs median 6)
Bottom 25% in MS · Below recommended RN staffing · Worst in NORBERT BENNETT & DONALD DENZ chain · $229,213 in fines
What this means for your family
Given the serious reports of neglect and cleanliness issues, we strongly advise conducting an unannounced visit and speaking directly with current residents' families. While one reviewer had a positive experience, the pattern of reports regarding basic care and safety suggests significant oversight is required before considering this facility.
Google Reviews
Google Reviews
10 reviews analyzed“Cleveland Community Care Center faces severe criticism regarding cleanliness, facility maintenance, and basic patient care. While one reviewer reports positive experiences with staff responsiveness, the majority of feedback highlights alarming safety concerns, including reports of residents being found on the floor and neglect of essential daily needs.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members described as friendly
- Occasional prompt response to requests
Concerns
- Poor hygiene and facility cleanliness (mentioned by 3 reviewers)
- Neglect of basic patient care and medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
How They Respond to Reviews
Questions for Your Tour
- 1What specific protocols are in place to ensure the facility stays clean and hygienic every day?
- 2How does the nursing team manage medication administration to ensure everything is given accurately and on time?
- 3I've heard some wonderful things about your friendly staff members; how do you foster that kind of positive culture here?
- 4Can you walk me through the process for how staff communicate important health updates or changes to family members?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency during the night, what is the immediate procedure for resident care?
Personalized based on this facility's data
Key Review Excerpts
“It’s a really old facility and needs to be closed down. I can’t believe that the state allows it to be open. I’m not sure if they were understaff or didn’t care but while my dad was there he was not seen to unless a family member asked for the basic things to be done.”
“Not a good place at all saw Mom on the floor moved her out same day-500 wasn't clean smells bad”
“I don’t know why this place has bad reviews my special needs cousin stays here and the staff is so nice and friendly and if you need something done they see to it asap.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering federal inspections, including serious concerns about abuse protection and care planning that remain uncorrected from a January 2025 complaint investigation. The facility shows recurring problems with resident assessment and care planning, abuse and neglect protections, and infection control across multiple years. While most past deficiencies were eventually corrected, the recent complaint-related issues with incomplete care plans and daily living assistance are still being addressed under a correction plan.
Jan 8, 2026Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 8, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 15, 2024Routine5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 11, 2023Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jun 15, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 29, 2022Routine2
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Sep 11, 2023
$229,213
Payment Denial
Sep 11, 2023
4-day denial
Ownership & Operations
Who Operates This Facility
Cleveland Community Care Center
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
29 facilities nationwide
Chain avg rating: 1.7/5 · Rank 21 of 29 (Worst)
Ownership & Management
Owners
D&n, LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donald T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit clevelandnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.