Clearwater at North Tustin

The report details multiple complaint investigations regarding resident care, including allegations of staff neglect leading to pressure injuries, and issues with meeting medical needs or telephone access. In all reviewed instances, the allegations were found to be Unsubstantiated, Unfounded, or the report explicitly states that no citations were issued for the visit date.

The facility underwent a required annual inspection on November 26, 2025. The inspection found general compliance in areas like resident apartments, common areas, and emergency preparedness. However, one Type B deficiency was cited regarding staff training documentation.

This report details the findings of a complaint investigation regarding allegations that staff restricted residents' rights to visitors and lacked privacy. The investigation concluded that the allegation was Unfounded because the facility's POA had the authority, based on the resident's Advance Health Care Directive, to restrict visits due to distress.

The inspection was conducted as a Required/Annual inspection. The facility was generally observed to be well-maintained, with common areas, resident rooms, and safety equipment appearing functional. However, a technical violation was noted regarding the water temperature range observed during the inspection.

This report details a complaint investigation concerning a resident's fall. The investigation found that there was not definitive supporting evidence of neglect or lack of supervision by the facility staff regarding the fall that occurred on July 5, 2022. Consequently, the allegation was deemed unsubstantiated.

This report details the investigation of a complaint regarding a resident fall. The investigation found no definitive supporting evidence or witness statements to substantiate allegations of neglect or lack of supervision. Consequently, the allegation was deemed unsubstantiated.

This report details the investigation of a complaint regarding a resident fall. The investigation found no definitive supporting evidence or witness statements to substantiate allegations of neglect or lack of supervision. Consequently, the allegation was deemed unsubstantiated.

This report details a complaint investigation conducted regarding allegations that staff failed to provide all records to a resident's authorized representative. The investigation found that the allegation was unfounded, as the facility provided all available progress notes to the representative. Consequently, the complaint was dismissed.