Clearwater at North Tustin
Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.
based on 14 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a luxury environment with a highly professional sales and administrative team. While the care and dining are generally excellent, you may want to inquire about the culture of the dietary department to ensure consistent service.
Google Reviews
Google Reviews
14 reviews on Google“Families considering Clearwater at North Tustin can expect a high-end, luxurious environment with beautiful amenities like outdoor walking paths and a dog-friendly pub. While the majority of reviewers praise the compassionate staff and seamless move-in process, one reviewer noted significant rudeness from the kitchen staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional staff
- Beautifully designed, luxurious facilities
- Seamless move-in and transition process
- High-quality dining options and amenities
Concerns
- Rudeness from kitchen staff
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details from the reviews, such as mentioning staff compassion or condolences for loss. They maintain a professional and inviting tone across both positive and negative feedback.
Questions for Your Tour
- 1We've heard such wonderful things about how professional and compassionate the staff is here; how do you support your team in maintaining that level of care?
- 2The dining options look absolutely delicious—could you tell us more about the menu variety and how the kitchen team manages meal service?
- 3Since the facility is so beautifully designed, how do you ensure that the luxury amenities are easily accessible and safe for residents with different mobility needs?
- 4We noticed you are very active in responding to feedback; how does the management team use resident and family input to improve the community?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency or a sudden change in health, what are the specific protocols for getting care and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“I cannot say enough about how much our family appreciated all the warm care and consideration that Clearwater/Clearbrook's staff showed to my elderly aunt during her time there.”
“She started in Clearwater on the Assisted living side, but after a few months we need to move her to ClearBrook. I could not have been happier with staff or the administrators.”
“Just a brief note to thank Kaitlyn Rosen - Sales Director for taking the time and effort to make the entire move in process at Clearwater seamless and painless for my mother.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 7, 2026ComplaintClean
The report details multiple complaint investigations regarding resident care, including allegations of staff neglect leading to pressure injuries, and issues with meeting medical needs or telephone access. In all reviewed instances, the allegations were found to be Unsubstantiated, Unfounded, or the report explicitly states that no citations were issued for the visit date.
Nov 26, 2025InspectionClean
The facility underwent a required annual inspection on November 26, 2025. The inspection found general compliance in areas like resident apartments, common areas, and emergency preparedness. However, one Type B deficiency was cited regarding staff training documentation.
Sep 19, 2025ComplaintClean
This report details the findings of a complaint investigation regarding allegations that staff restricted residents' rights to visitors and lacked privacy. The investigation concluded that the allegation was Unfounded because the facility's POA had the authority, based on the resident's Advance Health Care Directive, to restrict visits due to distress.
Jan 9, 2025InspectionClean
The inspection was conducted as a Required/Annual inspection. The facility was generally observed to be well-maintained, with common areas, resident rooms, and safety equipment appearing functional. However, a technical violation was noted regarding the water temperature range observed during the inspection.
Mar 22, 2023ComplaintClean
This report details a complaint investigation concerning a resident's fall. The investigation found that there was not definitive supporting evidence of neglect or lack of supervision by the facility staff regarding the fall that occurred on July 5, 2022. Consequently, the allegation was deemed unsubstantiated.
Mar 20, 2023ComplaintClean
This report details the investigation of a complaint regarding a resident fall. The investigation found no definitive supporting evidence or witness statements to substantiate allegations of neglect or lack of supervision. Consequently, the allegation was deemed unsubstantiated.
Mar 20, 2023ComplaintClean
This report details the investigation of a complaint regarding a resident fall. The investigation found no definitive supporting evidence or witness statements to substantiate allegations of neglect or lack of supervision. Consequently, the allegation was deemed unsubstantiated.
Feb 24, 2023ComplaintClean
This report details a complaint investigation conducted regarding allegations that staff failed to provide all records to a resident's authorized representative. The investigation found that the allegation was unfounded, as the facility provided all available progress notes to the representative. Consequently, the complaint was dismissed.
Ownership & Operations
Who Operates This Facility
Clearwater at North Tustin, LLC: Csl Berkshire Ope
JENNIFER KORNMANN
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit clearwateratnorthtustin.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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