Claiborne Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 39 Google reviews
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What this means for your family
This facility is highly recommended for its exceptional therapy team and professional, compassionate nursing staff. While the care is consistently praised, families should note that one reviewer mentioned the food quality could be improved, so you may want to inquire about dietary options during your tour.
Google Reviews
Google Reviews
39 reviews on Google“Claiborne Health and Rehabilitation Center is highly regarded for its physical and occupational therapy programs, with many patients reporting significant improvements in mobility and strength. Families and residents frequently praise the staff for being compassionate, professional, and attentive, though one reviewer noted that the quality of food could be improved.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and professional nursing staff
- Clean and well-maintained facility
- Proactive and clear communication
Concerns
- Food quality is lacking
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how are these programs tailored to meet the specific recovery goals of a new resident?
- 2I noticed that you are very active in responding to feedback online; how do you incorporate that kind of open communication into your daily relationship with families?
- 3With the recent focus on improving the dining experience, could you share what steps are being taken to enhance the variety and quality of the meals served?
- 4Since the facility has a 5-star staffing rating, how does that level of support translate into the personalized attention a resident receives throughout the day?
- 5With 6 health inspection deficiencies noted, what specific improvements or changes have been implemented to ensure the highest standards of care moving forward?
- 6What does a typical social calendar look like for residents, and how do you encourage participation in activities to keep everyone engaged?
Personalized based on this facility's data
Key Review Excerpts
“The staff at the skilled nursing facility were empathetic, caring, & very skillful. They got him ready to come home to continue his recovery in a safe and timely fashion.”
“The PT and OT are the greatest ever. They make sure ever patient that's able gets their excerise evety day. Give all a large star.”
“My mother, Pam Parker, recently stayed at this facility for about two and a half weeks. She is much stronger and more independent than when she went in. The staff were all kind and professional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports leading to three recent deficiencies in November 2025 regarding resident protection from abuse and neglect, improper use of restraints, and failure to properly investigate and report incidents - all currently uncorrected with no correction plan. Earlier issues from 2019-2023 involving care planning and incontinence care were corrected, but the unresolved complaint-triggered violations raise serious concerns about current resident safety practices.
Nov 20, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 20, 2025Routine7
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Aug 9, 2023Routine3
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Claiborne Health and Rehabilitation Center
nonprofit
Chain Affiliation
Covenant Health
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 5 of 11
Ownership & Management
Owners
Covenant Health
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit covenanthealth.com
Medicare data downloads
Original nursing home datasets
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