Buchanan Place
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
- High RN turnover (62%)
Below average in TN · Below recommended RN staffing · Below chain average · $8,021 in fines
What this means for your family
This facility's rehabilitation team is frequently praised for helping patients regain mobility, making it a potential option for short-term recovery. However, families must be vigilant regarding basic care standards; please conduct an unannounced visit and specifically ask about call-light response times and how the facility manages personal property and hygiene, as these are recurring areas of concern for families.
Google Reviews
Google Reviews
32 reviews on Google“Buchanan Place receives highly polarized feedback, with some families praising the compassionate rehab staff and clean environment, while others report severe neglect and systemic operational failures. Critical concerns include slow response times to call lights, poor hygiene management, and inconsistent communication regarding patient care and personal property. Families should be aware that experiences appear to vary significantly, with some reporting excellent recovery outcomes and others citing dangerous lapses in basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Compassionate nursing and CNA staff
- Helpful and friendly atmosphere
Concerns
- Slow or non-existent response to call lights (mentioned by 2 reviewers)
- Poor hygiene and neglect of basic patient needs (mentioned by 3 reviewers)
- Inconsistent communication and high staff turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that response times to call lights can sometimes vary; what is your current protocol for ensuring residents receive timely assistance when they need help?
- 2Given the importance of consistent communication for families, what is the best way for us to stay updated on our loved one's daily care and any changes in their health?
- 3The rehabilitation team here is highly regarded; how do they coordinate with the nursing staff to ensure a resident's progress is maintained throughout the day?
- 4I see that medication management is a priority; could you walk us through the process for how medications are administered and how you track any adjustments to a resident's regimen?
- 5We appreciate that you engage with feedback online; how do you use input from families to help improve the day-to-day experience and hygiene standards for residents?
- 6What kind of daily activities or social programs are currently in place to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“I could not even put weight on my legs when I got there now I'm up and walking with a walker and feeling great. They are the hardest working people in the world.”
“The biggest problem is getting his pain meds on time. I was told by a worker there that there was a CNA just fired for stealing patients' medication... Some of the patients wander in and out of other patients' rooms and due to short staffing, they are unable to keep watch.”
“I’ve already seen concerning things regarding other patients-fallen halfway out of wheelchairs, crying in their beds with their call button going off and no one is coming to check on them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports, resulting in recent deficiencies for accident prevention, medication oversight, and protection from abuse. The facility shows recurring issues across surveys with safety hazards, infection control, emergency preparedness, and care planning, though all violations have been corrected with documented dates. Consider visiting to assess current conditions given the pattern of safety and care concerns.
Apr 15, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 10, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 29, 2022Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jun 25, 2019Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Aug 1, 2018Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Federal Penalties
Fine
May 10, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Buchanan Place
for profit
Chain Affiliation
Exceptional Living Centers
10 facilities nationwide
Chain avg rating: 3.2/5 · Rank 9 of 10
Ownership & Management
Owners
Medical Rehabilitation Centers, LLC
Owner · Organization
Lexington Health Management LLC
Owner (parent company) · Organization
Watts, Amy
Owner (parent company)
Watts, Walter
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit exceptionallivingcenters.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.