City View La, LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 83 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality memory care and a vibrant social atmosphere. While there are serious historical allegations of mismanagement, recent years show a strong, consistent pattern of excellence. We recommend verifying current staffing levels during evening hours to ensure the high standards noted by recent families are maintained.
Google Reviews
Google Reviews
83 reviews on Google“Families considering City View LA, LLC can expect a highly praised environment characterized by exceptional staff compassion and a beautiful, well-maintained facility with a stunning rooftop view. While recent reviews are overwhelmingly positive regarding the quality of care and memory care services, historical reviews contain serious allegations of neglect and management issues that the facility claims were resolved under new ownership.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Beautifully maintained facility with rooftop terrace
- Engaging activities and social programming
- Smooth transition and intake process
Concerns
- Historical allegations of resident mistreatment and neglect (mentioned by 3 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses that frequently highlight specific staff members (especially Dawna) and acknowledge the emotional weight of senior care transitions. While there are occasional typos, the responses demonstrate a genuine connection to the community and its families.
Questions for Your Tour
- 1We noticed how much the management values feedback in their responses; how does the team use resident and family input to improve daily care?
- 2The rooftop terrace looks like a wonderful feature—how do staff members assist residents in enjoying the outdoor spaces and social programming?
- 3What specific protocols are in place to ensure residents receive attentive care and supervision during the overnight hours?
- 4If we have a non-urgent question or need to check in on a loved one, what is the best way to reach the care team to ensure we get a timely response?
- 5Could you walk us through the intake process and how you help a new resident transition smoothly into the community during their first week?
- 6In the event of a medical emergency, how is the communication handled between the on-site staff, the family, and emergency services?
Personalized based on this facility's data
Key Review Excerpts
“Placing my father into memory care was one of the hardest decisions we’ve ever made, but the quality of care here has given us incredible peace of mind.”
“The food is gourmet, served like in the most elegant restaurants. The rooms are bright, beautiful and spotless.”
“Dawna has gone far and beyond to help us with the process. She also takes time out to visit my dad and sends me updates and notes about their exchanges.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 12, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 6, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 26, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Feb 6, 2026ComplaintClean
The report details an investigation into an allegation that staff caused injuries to a resident. The investigation included reviewing records and interviewing staff and residents. Ultimately, the department found insufficient evidence to support the allegation, resulting in an 'Unsubstantiated' finding.
Feb 3, 2026ComplaintClean
This report details a complaint investigation regarding pest control at the facility. The investigation reviewed records, interviewed staff and residents, and observed the premises. Based on the evidence gathered, the allegation was deemed Unsubstantiated.
Nov 10, 2025OtherClean
The unannounced case management visit identified one deficiency related to staff criminal record clearance. Specifically, three identified staff members were found not to have the required Criminal Clearance Background Transfer Request. This deficiency is classified as Type A due to the immediate risk it poses to the residents' health and safety.
Oct 16, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Oct 16, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
City View La, LLC
GINSBERG, MENDY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit cityview.care
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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