City View La, LLC

Strengths

• Compassionate and attentive care staff
• Beautifully maintained facility with rooftop terrace
• Engaging activities and social programming
• Smooth transition and intake process

Concerns

• Historical allegations of resident mistreatment and neglect (mentioned by 3 reviewers)
• Difficulty reaching staff via telephone (mentioned by 2 reviewers)

How They Respond to Reviews

The owner provides highly personalized and empathetic responses that frequently highlight specific staff members (especially Dawna) and acknowledge the emotional weight of senior care transitions. While there are occasional typos, the responses demonstrate a genuine connection to the community and its families.

Questions for Your Tour

• 1We noticed how much the management values feedback in their responses; how does the team use resident and family input to improve daily care?
• 2The rooftop terrace looks like a wonderful feature—how do staff members assist residents in enjoying the outdoor spaces and social programming?
• 3What specific protocols are in place to ensure residents receive attentive care and supervision during the overnight hours?
• 4If we have a non-urgent question or need to check in on a loved one, what is the best way to reach the care team to ensure we get a timely response?
• 5Could you walk us through the intake process and how you help a new resident transition smoothly into the community during their first week?
• 6In the event of a medical emergency, how is the communication handled between the on-site staff, the family, and emergency services?

Personalized based on this facility's data