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Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
This report details a Complaint Investigation conducted on February 14, 2026, regarding allegations of inadequate hygiene care and medication administration for a resident. The investigation found that both allegations were unsubstantiated, as staff provided satisfactory assistance during the visit and records review.
This report details a Complaint Investigation conducted on February 14, 2026, regarding allegations of inadequate hygiene care and medication administration for a resident. The investigation found that both allegations were unsubstantiated, as staff provided satisfactory assistance during the visit and records review.
COMPLAINT INVESTIGATION REPORT
The inspection was conducted on 12/05/2024 and found deficiencies related to resident participation and decision-making processes. Specifically, the facility failed to meet requirements for resident reappraisals and required meetings regarding changes in resident condition. All cited deficiencies were classified as Type B (non-compliance).
The unannounced case management visit revealed that the facility failed to properly notify the Department of Social Services regarding the Chapter 11 Bankruptcy filed on 03/07/24. Specific deficiencies were cited under Health and Safety Code sections 1569.686(a)(3) and 1569.686(c) due to failure to report this event in a timely manner. Two Type A deficiencies were issued, resulting in an assessed civil penalty.
The inspection report details findings from a complaint investigation concerning resident care. Two deficiencies were cited: one Type B regarding the facility's responsibility to meet resident needs, and one Type A citing failure to document changes in a resident's condition. The facility must submit a plan of correction to address these critical care gaps.
This report details a complaint investigation conducted on March 20, 2024, regarding three allegations: unexplained fracture, malnutrition, and higher level of care needs. All three allegations were reviewed and subsequently found to be UNSUBSTANTIATED based on the investigator's findings, record review, and interviews.
Alta Vista Gardens, INC.
STACI MARMERSHTEYN
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