Citadel of Sterling,the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 36 Google reviews
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What this means for your family
This facility is frequently praised for its effective rehabilitation therapy, making it a potential candidate for short-term recovery. However, families should exercise extreme caution regarding long-term care; please conduct unannounced visits to observe hygiene standards and staff interactions, as multiple reviewers have raised serious concerns about neglect and unprofessional behavior.
Google Reviews
Google Reviews
36 reviews on Google“Citadel of Sterling receives polarized feedback, with many families praising the effective rehabilitation services and kind staff, while others report significant concerns regarding basic care standards and staff conduct. Recurring issues involve inconsistent attention to hygiene, slow response times, and unprofessional interactions between staff and residents. Families should be aware that experiences appear to vary greatly depending on the specific shift and individual staff members.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean facility environment
- Helpful and kind nursing staff
- Engaging activity programming
Concerns
- Understaffing leading to neglect of basic needs (mentioned by 2 reviewers)
- Rude or unprofessional staff behavior (mentioned by 4 reviewers)
- Poor hygiene and sanitation standards (mentioned by 3 reviewers)
- Delays or failures in medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk us through your current nurse-to-resident ratio and how you ensure consistent care during shift changes?
- 2I noticed your facility is very active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 3With medication management being a critical part of my loved one's health, what specific protocols and double-check systems do you have in place to ensure timely and accurate administration?
- 4We read positive things about your therapy programs, but we are also interested in how you maintain high standards of hygiene and daily room sanitation throughout the facility.
- 5What does a typical day look like for residents in terms of social engagement, and how do you ensure those with memory care needs are included in these activities?
- 6How do you handle communication with families when a resident has a medical change or emergency, and what is your process for keeping us updated in real-time?
Personalized based on this facility's data
Key Review Excerpts
“My dad was at this facility and had a great rehab. The staff are wonderful and kind.”
“There is a few good workers there but very rude & disrespectful ones also especially 2nd shift my mom got her left leg amputated one of the CNAs told her to go hop to the bathroom they let her set hours in her diapers which can cause bed sore”
“The people on staff are supportive and caring - they are just overwhelmed because there aren't enough of them. As a result, the sickest patients get attention and the ones who are self sufficient are left to fend for themselves.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems across multiple surveys, with families filing complaint reports about pressure ulcer care, rehabilitation services, and medication errors. The primary concerns involve wound care and pressure ulcer prevention (appearing in four separate surveys), fire safety systems, and resident dignity and rights. While all deficiencies show correction dates, the persistent pattern of pressure ulcer care issues across 2023-2025 suggests ongoing challenges in this critical area of resident health and safety.
May 22, 2025Routine16
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jun 12, 2024Routine8
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 3, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 3, 2023Routine13
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
Jun 12, 2024
$11,213
Ownership & Operations
Who Operates This Facility
Citadel of Sterling,the
for profit
Chain Affiliation
Citadel Healthcare
13 facilities nationwide
Chain avg rating: 3.1/5 · Rank 9 of 13
Ownership & Management
Owners
Stern Family Investment Tr
Owner · Organization
Aaron, Adina
Owner
Aaron, Fred
Owner
Aaron, Jonathan
Owner
Graf, Marcella
Owner
Gross, Shoshana
Owner
Kohen, Yakov
Owner
Proctor, Katherine
Owner
Stern, Raphaela
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit citadelofsterling.com
Medicare data downloads
Original nursing home datasets
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