Allure of Sterling
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 11.0)
- High RN turnover (62%)
Bottom 25% in IL · Below recommended RN staffing · Above average staffing · Worst in ALLURE HEALTHCARE SERVICES chain · No penalties on record · Abuse citation
What this means for your family
While individual staff members are frequently praised for their bedside manner, the facility faces serious, recurring reports of neglect and unresponsiveness. Before choosing this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
17 reviews on Google“Allure of Sterling receives highly polarized feedback, with some families praising individual staff members for their kindness during short-term stays, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with call light response times, lack of administrative accountability, and poor oversight of patient dignity and nutrition.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing and CNA staff
- Effective short-term rehabilitation care
- Supportive transition assistance for families
Concerns
- Extremely slow or non-existent response to call lights (mentioned by 2 reviewers)
- Lack of administrative responsiveness and accountability (mentioned by 2 reviewers)
- Poor communication regarding patient care and room changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1How do you ensure that call lights are answered promptly, especially during busy shifts or overnight?
- 2What specific steps is the administration taking to improve communication with families regarding care updates and room changes?
- 3We've heard wonderful things about the compassion of your nursing and CNA staff; how do you foster that culture of care within your team?
- 4Can you describe your process for managing medical emergencies and how the clinical team coordinates care during those critical moments?
- 5What is your current plan for addressing recent inspection findings and improving the overall cleanliness of the resident rooms?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My aunt was here after breaking her collar bone and the CNA Jaylen was absolutely amazing with her. Very patient and gentle.”
“The nurses and cna’s at allure took great care of Mom when she was there for a short time. They are patient, kind and nurturing to their clients and their families.”
“At 3:30AM I press my call button. Again at 4, 4:30,5, 5:45. No one has come to my room yet. At 6:00 AM I called this place I'm in, from my cellphone and asked whoever answered the phone here, if I could get some help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of resident safety violations, with families filing multiple complaints about abuse prevention, accident hazards, and overall care quality. The most recurring issues involve accident prevention and safety supervision, abuse/neglect protection, and fire safety systems. While the facility reports correcting deficiencies, serious problems including abuse protection failures persist across multiple recent surveys, indicating ongoing safety and care concerns that families should carefully evaluate.
Jan 7, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 18, 2025Routine7
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 3, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 11, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 14, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Allure of Sterling
for profit
Chain Affiliation
Allure Healthcare Services
15 facilities nationwide
Chain avg rating: 2.6/5 · Rank 10 of 15 (Worst)
Ownership & Management
Owners
Mn1 Management CORP
Owner · Organization
Goldberg, Jeremy
Owner
Oseroff, Meyer
Owner
Wengrow, David
Owner
Nudell, Michael
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit alluresterling.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.