Cibolo Creek
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
Watch Cibolo Creek
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (64%)
- High RN turnover (54%)
Below average in Texas · $13,627 in fines
What this means for your family
This facility is an excellent choice for rehabilitation and social engagement due to their superior therapy programs and vibrant activity calendar. However, families must be vigilant regarding hygiene and communication; we recommend frequent unannounced visits to ensure nursing responsiveness and cleanliness standards are being met.
Google Reviews
Google Reviews
38 reviews on Google“Families considering Cibolo Creek will find a facility highly praised for its exceptional rehabilitation services and engaging social activities like live music and dominoes. However, there are serious, recurring reports of neglect regarding hygiene and slow response times from nursing staff, as well as inconsistent communication from administration during transitions of care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Engaging social activities and live music
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
Concerns
- Inconsistent hygiene and odor management (mentioned by 2 reviewers)
- Slow nursing response times and neglect (mentioned by 2 reviewers)
- Poor communication from administration and doctors (mentioned by 2 reviewers)
- Staffing shortages/short-staffed (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews, often using the reviewer's name and acknowledging specific staff members. For negative reviews, they use a professional, apologetic tone and attempt to move the conversation to a private phone line.
Questions for Your Tour
- 1We've heard great things about your physical therapy and rehab programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team ensure that calls for assistance are answered promptly, especially during busy shift changes?
- 3What specific steps does the facility take to maintain a fresh and clean environment, particularly regarding daily room maintenance and odor management?
- 4Can you describe the variety of social activities and live music events available to keep residents engaged and connected?
- 5How does the administration ensure that families are kept in the loop regarding updates from doctors or changes in a resident's care plan?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with physicians?
Personalized based on this facility's data
Key Review Excerpts
“The activities are the best too!! They have added dominos for him to the daily options because he loves it. They have also added live music twice a week!!”
“My mother was in Cibolo Creek as a long term resident. She was there for over 10 years and I cannot say enough about the care my mom received. The staff was very sweet and concerned for my mom.”
“The place is a disgrace. We visited nearly everyday and everyday she declined more. The place smelled strongly of urine. I told them that the smell of urine in the halls was nauseating.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated problems across multiple areas, with families filing 10 complaints that triggered federal investigations. The most recurring issues involve care planning, accident prevention and safety hazards, medication management, and food safety. Problems with care planning and safety supervision have persisted across multiple surveys, suggesting ongoing challenges in ensuring resident wellbeing and preventing accidents.
Sep 5, 2025Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Keep all essential equipment working safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Nov 23, 2024Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 2, 2024Routine5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 29, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 26, 2023Routine7
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Apr 11, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Federal Penalties
Payment Denial
Sep 5, 2025
11-day denial
Fine
Nov 23, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Medina County Hospital District
for profit
CASCADEKENDALL HEALTH SERVICES, LTD
TAYLOR COLLIER
Ownership & Management
Owners
Medina County Hospital District
Owner · Organization
Dorrow, Marjorie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Haney, Max
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit cibolocreekhealth.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Avir at Boerne
< 1 miNursing Home · Boerne, TX
Anton Assisted Living Home LLC
< 1 miAssisted Living · Boerne, TX
Franklin Park Boerne Assisted Living
< 1 miAssisted Living · Boerne, TX
Carechoice of Boerne
1.3 miNursing Home · Boerne, TX
Heritage Place of Boerne
1.4 miAssisted Living · Boerne, TX
Town and Country Nursing and Rehabilitation Center
1.5 miNursing Home · Boerne, TX