Church Hill Post-Acute and Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 70 Google reviews

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What this means for your family
While many families report excellent rehab outcomes and compassionate individual care, the recent reports of severe safety incidents and unprofessional staff behavior are alarming. If you choose this facility, we strongly recommend frequent, unannounced visits and direct observation of your loved one's daily care and hygiene.
Google Reviews
Google Reviews
70 reviews on Google“Church Hill Post-Acute and Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate, hands-on care provided by nursing and therapy staff. However, there are serious, recurring reports of neglect, including incidents of patients falling, poor hygiene, and unprofessional behavior by staff. Families considering this facility should be aware of the significant gap between the glowing praise for individual caregivers and the critical concerns regarding safety and management oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Helpful and supportive social work team
- Strong team-oriented culture among many employees
Concerns
- Patient safety incidents (falls/drops) (mentioned by 2 reviewers)
- Unprofessional staff behavior and lack of responsiveness (mentioned by 4 reviewers)
- Poor hygiene and lack of basic oral care (mentioned by 2 reviewers)
- Missing personal belongings/clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing and therapy teams; how do you ensure that level of attentive care is maintained during shift changes?
- 2What specific protocols do you have in place to prevent falls and ensure resident safety during the night?
- 3How does the facility manage medication administration to ensure everything is accurate and timely for each resident?
- 4Can you tell us about your system for tracking personal belongings and clothing to make sure nothing gets lost?
- 5What steps are taken to ensure consistent hygiene and daily personal care, such as oral care, for all residents?
- 6How does the social work team help residents engage with the community and participate in daily activities or social events?
Personalized based on this facility's data
Key Review Excerpts
“The staff dropped my family member who is a current resident and hospice patient from the Hoyer lift causing a knot on her head. Unacceptable care!!!”
“The physical therapist treated my grandmother so gentle and encouraged her through the rehab work. Even though she had her own food issues they did work with her on her likes and dislikes.”
“My mother was here for a short time, but the staff treated her like family! Absolutely wonderful people who actually care about your family members.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered inspections regarding nutrition/hydration issues and neglect reporting problems. The most recurring deficiencies involve care planning, medication management, and nutrition - with nutrition problems persisting across multiple surveys from 2019 through 2025. While all violations show correction dates, the repeated nature of nutrition deficiencies and recent complaint-triggered issues suggest ongoing care quality challenges that families should investigate thoroughly before choosing this facility.
Feb 12, 2026Complaint1
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
May 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 23, 2025Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nov 18, 2024Routine21
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Sep 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Nov 18, 2024
$250,780
Payment Denial
Nov 18, 2024
72-day denial
Ownership & Operations
Who Operates This Facility
Church Hill Post-Acute and Rehabilitation Center
for profit
Chain Affiliation
Plainview Healthcare Partners
12 facilities nationwide
Ownership & Management
Owners
Arem, Jeffrey
Owner (parent company)
Herskowitz, David
Owner (parent company)
Kasper, Aaron
Owner (parent company)
Moskowitz, Isaac
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit churchhillhcp.com
Medicare data downloads
Original nursing home datasets
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