Nursing Home Medicare 5-star

Asbury Place Kingsport

Strong Medicare quality ratings; public reviewers often praise outstanding nursing staff. Still worth an in-person visit.

100 Netherland Lane, Kingsport, TN 37660|67 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 7 Google reviews

(423) 427-2195 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

5 Medicare penalties on record

Source: Medicare data

What this means for your family

Asbury Place Kingsport has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: outstanding nursing staff and caring and involved director of nursing. Review the component ratings and current source records before deciding.

Google Reviews

7 public Google reviews available

Asbury Place Kingsport receives highly polarized feedback, with some reviewers praising the nursing leadership and staff's dedication, while others report tragic outcomes and a lack of transparency regarding patient decline. Potential families should be aware that while some find the care outstanding, there are serious concerns regarding the quality of clinical outcomes and communication during critical health events.

Quality Themes

Tap a score for details

Strengths

Outstanding nursing staff
Caring and involved Director of Nursing
Active leadership presence

Rating Trends

Tap a year to see what changed

Distribution · 7 analyzed

How They Respond to Reviews

43%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given that your nursing team is frequently highlighted for being outstanding, how do you ensure that same level of attentive care is consistently communicated to family members?
2With a staffing rating of 2 stars, what specific steps is leadership taking to ensure residents receive timely assistance and consistent support throughout the day?
3I noticed there have been some recent state violations; could you walk me through the corrective actions taken to address those findings and how you monitor for improvement?
4Since communication has been identified as an area for growth, what is the best way for our family to stay updated on our loved one's daily progress and health status?
5I appreciate that your leadership team is very active and visible; how does this hands-on approach help in managing the daily medical and social needs of the 67 residents here?
6Could you share how the current activity schedule is structured to keep residents engaged, and how you adapt these programs for those who may have different mobility or cognitive levels?

Personalized based on this facility's data

Key Review Excerpts

“The nursing staff at The Waters is outstanding. Their DON is one of the most caring people I’ve had the pleasure to know. Her patients are first and foremost.”

Family member · 2025★★★★★

“My mom arrived in good shape according to doctors, she needed help regaining the ability to walk. Instead she got worse, became a vegetable, died shortly after leaving. I understand she was being difficult. Elderly pride. But something happened that no one told us about.”

Long-term resident's family · 2024★★☆☆☆

Source: 7 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.87hrs

Registered nurses for medical care

Total Nursing

3.48hrs

85%

All nurses + aides combined

Staff Turnover

35%

Lower is better (< 30% = good)

RN Turnover

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility41.8%

Worse than Avg

Here

41.8%

19.5%

31.7%

Sullivan

31.0%

Residents with depression symptoms

↓ Lower is better

This Facility1.6%

Better than Avg

Here

1.6%

12.8%

13.8%

Sullivan

15.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility81.0%

Worse than Avg

Here

81.0%

93.5%

89.4%

Sullivan

93.0%

Residents needing more daily help over time

↓ Lower is better

This Facility6.1%

Better than Avg

Here

6.1%

13.9%

14.0%

Sullivan

15.6%

Residents who lost too much weight

↓ Lower is better

This Facility3.8%

Better than Avg

Here

3.8%

5.2%

6.1%

Sullivan

9.7%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility14.6%

Better than Avg

Here

14.6%

19.0%

20.0%

Sullivan

19.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.2%

Better than Avg

Here

94.2%

82.0%

79.3%

Sullivan

75.8%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.6%

Better than Avg

Here

92.6%

79.8%

Sullivan

86.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.7%

Sullivan

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

17findings in history

5penalties

Latest survey: 4 · near TN avg (5.9)

3 complaint-triggered findings

$23,604 in fines

Asbury Place Kingsport has a mixed compliance record with 20 deficiencies across four surveys, including one complaint-triggered investigation where families reported concerns about abuse reporting procedures. The facility shows recurring issues with fire safety systems, food service operations, and electrical systems, though all deficiencies have been corrected by the provider with dates of correction noted.

Apr 1, 2026Routine4 findings

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Apr 1, 2026Complaint2 findings

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 24, 2024Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 24, 2023Routine7 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jan 8, 2020Routine3 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Feb 20, 2024

$4,178

Fine

Feb 12, 2024

$3,798

Fine

Jan 22, 2024

$9,116

Fine

Jan 8, 2024

$2,279

Fine

Dec 18, 2023

$4,233

Ownership & Operations

Who Operates This Facility

Owner / Operator

Asbury Place Kingsport

Organization Type

nonprofit

Chain Affiliation

Chain Name

Asbury Communities

Chain Size

7 facilities nationwide

Chain avg rating: 4.1/5 · Rank 6 of 7

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(423) 427-2195

watersofkingsport.com

100 Netherland Lane

Kingsport, TN 37660

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

7 reviews from families & visitors

Official Website

Visit watersofkingsport.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.