Asbury Place Kingsport
Strong Medicare quality ratings; families often praise outstanding nursing staff. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
While some families report positive experiences with the nursing leadership, the lack of transparency regarding patient health decline reported by others is a significant red flag. We strongly advise families to ask for specific protocols on how the facility communicates changes in a resident's condition and to request a tour that includes direct interaction with the nursing staff.
Google Reviews
Google Reviews
6 reviews on Google“Asbury Place Kingsport receives highly polarized feedback, with some reviewers praising the nursing leadership and staff's dedication, while others report tragic outcomes and a lack of transparency regarding patient decline. Potential families should be aware that while some find the care outstanding, there are serious concerns regarding the quality of clinical outcomes and communication during critical health events.”
Quality Themes
Tap a score for detailsStrengths
- Outstanding nursing staff
- Caring and involved Director of Nursing
- Active leadership presence
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that your nursing team is frequently highlighted for being outstanding, how do you ensure that same level of attentive care is consistently communicated to family members?
- 2With a staffing rating of 2 stars, what specific steps is leadership taking to ensure residents receive timely assistance and consistent support throughout the day?
- 3I noticed there have been some recent state violations; could you walk me through the corrective actions taken to address those findings and how you monitor for improvement?
- 4Since communication has been identified as an area for growth, what is the best way for our family to stay updated on our loved one's daily progress and health status?
- 5I appreciate that your leadership team is very active and visible; how does this hands-on approach help in managing the daily medical and social needs of the 67 residents here?
- 6Could you share how the current activity schedule is structured to keep residents engaged, and how you adapt these programs for those who may have different mobility or cognitive levels?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff at The Waters is outstanding. Their DON is one of the most caring people I’ve had the pleasure to know. Her patients are first and foremost.”
“My mom arrived in good shape according to doctors, she needed help regaining the ability to walk. Instead she got worse, became a vegetable, died shortly after leaving. I understand she was being difficult. Elderly pride. But something happened that no one told us about.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
2
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Asbury Place Kingsport has a mixed compliance record with 20 deficiencies across four surveys, including one complaint-triggered investigation where families reported concerns about abuse reporting procedures. The facility shows recurring issues with fire safety systems, food service operations, and electrical systems, though all deficiencies have been corrected by the provider with dates of correction noted.
Apr 1, 2026Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Apr 24, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 24, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 8, 2020Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 19, 2018Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Federal Penalties
Fine
Feb 20, 2024
$4,178
Fine
Feb 12, 2024
$3,798
Fine
Jan 22, 2024
$9,116
Fine
Jan 8, 2024
$2,279
Fine
Dec 18, 2023
$4,233
Ownership & Operations
Who Operates This Facility
Asbury Place Kingsport
nonprofit
Chain Affiliation
Asbury Communities
7 facilities nationwide
Chain avg rating: 4.1/5 · Rank 6 of 7
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit watersofkingsport.com
Medicare data downloads
Original nursing home datasets
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