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Nursing HomeMedicaid Investigative

Chulio Hills Health and Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1170 Chulio Road, Rome, GA 30161100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 24 Google reviews

5
4
3
2
1
Chulio Hills Health and Rehab Nursing Home in Rome, GA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (9 vs median 5.0)

Bottom 25% in GA · Below recommended RN staffing · Above recommended total nurse staffing · $4,017 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded by some families for its specialized respiratory and hospice care teams. However, given the serious reports of medical oversight issues and dismissive communication, we strongly recommend that families maintain active involvement in their loved one's care and document all medical concerns in writing.

Google Reviews

Google Reviews

24 reviews on Google
Chulio Hills Health and Rehab receives polarized feedback, with some families praising the dedicated therapy and nursing teams for their compassionate end-of-life and respiratory care. Conversely, other reviewers report serious concerns regarding medical negligence, poor communication, and staff dismissiveness toward family input. Prospective families should be aware that experiences vary significantly, ranging from highly supportive care to reports of neglect.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean7.0ActivitiesN/AMeds3.0Memory5.0Comms5.0ValueN/A

Strengths

  • Dedicated respiratory therapy support
  • Compassionate end-of-life and hospice care
  • Helpful administrative and social work staff
  • Effective rehabilitation therapy programs

Concerns

  • Poor medical oversight and failure to diagnose/treat conditions (mentioned by 2 reviewers)
  • Dismissive or rude staff interactions with families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(1)'20(11)'23(1)'25(2)'26(3)

Distribution · 25 analyzed

5
13
4
2
3
1
2
5
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's focus on respiratory and rehabilitation therapy, how do you coordinate those specialized services with the primary medical oversight for each resident?
  • 2Can you walk me through your current process for medication management to ensure accuracy and timely administration?
  • 3What steps does the leadership team take to ensure that communication between nursing staff and family members remains proactive and supportive?
  • 4How do you handle the transition of care if a resident’s health condition changes suddenly or requires a higher level of medical intervention?
  • 5With your capacity of 100 residents, what kind of social activities or daily engagement programs are available to help residents feel connected and active?
  • 6How do you foster a culture of transparency and responsiveness when families have questions or concerns about their loved one's care plan?

Personalized based on this facility's data


Key Review Excerpts

The therapists and nursing staff are consistent which was important to us so that they could get to know him and his non-verbal communication styles

Ventilator patient's family · 2023★★★★★

The social worker, Tami, will forever hold a special place in our hearts because she went above and beyond to make sure our mom knew she was loved, cared for and at home all the way through her last days.

Hospice patient's family · 2026★★★★★

LPN and hospice nurses were rude and would not listen to the patient nor family rather stating 'their protocols'.

Patient's family · 2025★★☆☆☆
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
75%
Registered nurses for medical care
Total Nursing
4.79hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility69.2%
Worse than Avg
Here
69.2%
US
93.4%
GA
91.2%
Floyd
96.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
15.3%
GA
16.6%
Floyd
12.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
19.4%
GA
16.0%
Floyd
20.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
12.1%
GA
10.6%
Floyd
15.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.1%
Mixed vs Avgs
Here
26.1%
US
19.5%
GA
20.5%
Floyd
27.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.6%
Worse than Avg
Here
20.6%
US
15.5%
GA
20.1%
Floyd
16.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.3%
Better than Avg
Here
96.3%
US
79.8%
GA
78.4%
Floyd
77.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.1%
Mixed vs Avgs
Here
84.1%
US
81.8%
GA
80.4%
Floyd
84.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.1%
Worse than Avg
Here
5.1%
US
1.6%
GA
2.4%
Floyd
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (6.1)
16 complaint-triggered
$4,017 in fines

This facility has significant concerns with 16 out of 24 deficiencies triggered by family complaints, indicating ongoing problems that prompted reports. Most recent issues in December 2025 involved medication management, care planning, wound care, and infection control. While all deficiencies show correction dates, the pattern of repeated problems across multiple areas—particularly medication management, care planning, and infection control appearing in multiple surveys—suggests systemic challenges that families should carefully investigate before placement.

Dec 18, 2025Complaint
9
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 4, 2024Complaint
7
0570Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 4, 2024Routine
2
0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

May 26, 2022Routine
6
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0111Potential for harm · WidespreadCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Federal Penalties

Fine

Aug 4, 2024

$4,017

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chulio Hills Health and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Reliable Health Care Management

Chain Size

7 facilities nationwide

Ownership & Management

Key personnel

Morris, AndrewOfficer / DirectorEmployee Stock Ownership Plan of Select Health Care INC TrustManagerBilbo, RichardManagerCromer, MelissaManagerDavis, PamManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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