Christwood
Strong Medicare quality ratings; families often praise warm, attentive, and friendly staff. Still worth an in-person visit.
based on 94 Google reviews
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What this means for your family
Christwood is highly regarded for its vibrant social life and dedicated staff, making it an excellent choice for those seeking an active retirement community. When visiting, ensure you schedule a formal tour and ask for a comprehensive walkthrough of the living spaces to ensure the room sizes meet your specific needs.
Google Reviews
Google Reviews
94 reviews on Google“Christwood is widely praised for its resort-like campus, active social calendar, and friendly staff who foster a welcoming, familial environment. While the vast majority of reviews are highly positive, one prospective family member reported a poor tour experience characterized by unprofessional staff behavior and concerns regarding room size.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and friendly staff
- Extensive variety of resident activities
- Clean, well-maintained, and beautiful campus
- Strong sense of community and social connection
Concerns
- Unprofessional or dismissive conduct during facility tours
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you incorporate that kind of open communication into your daily relationship with families?
- 2With your beautiful campus and focus on community, what are some of the most popular activities that help residents build those strong social connections?
- 3Given the current staffing metrics, could you walk me through how your team ensures consistent, personalized attention for each of the 30 residents throughout the day?
- 4I want to ensure my loved one feels comfortable and welcomed from day one; how do you approach the tour and intake process to make sure families feel heard and supported?
- 5What protocols do you have in place for medical emergencies to ensure residents receive immediate care, especially during overnight hours?
- 6I see your health inspections are excellent; could you share how your leadership team maintains such high standards for cleanliness and facility maintenance?
Personalized based on this facility's data
Key Review Excerpts
“Christwood is more than extended care - it’s an extended family. The staff is so attentive and truly cares for the residents. There is ALWAYS something to do with various events each week.”
“Those 2 nurses were amazing. Very patient & kind. Both women acted like friends more than nurses.”
“My Wife, Linda, and I moved to Christwood from Connecticut in 2020 in the midst of Covid... we were greeted with open arms. Within a short period of time, we knew by face and name most Residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
4
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Christwood has corrected all 13 federal deficiencies found across two routine surveys, with no complaint-triggered issues. The most recurring problems involved fire safety systems (smoke barriers, sprinkler systems, fire alarms), building safety features (exit doors, electrical systems), and medication labeling. While the facility addressed each identified issue, the pattern of safety-related deficiencies warrants discussion during any visit about their commitment to maintaining proper safety standards.
Jan 28, 2026Routine3
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 18, 2024Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 20, 2023Routine4
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Christwood
nonprofit
Chain Affiliation
Greenbrier Senior Living
2 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit christwoodrc.com
Medicare data downloads
Original nursing home datasets
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