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Nursing HomeMedicaid Investigative

Christian Community Home of Osceola, INC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2650 65th Ave, Osceola, WI 5402040 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 19 Google reviews

5
4
3
2
1
Christian Community Home of Osceola, INC Nursing Home in Osceola, WI — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (10 vs median 7)
  • High staff turnover (52%)

Below average in WI · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

This facility is highly regarded for its rehabilitation therapy and modern environment, making it a strong candidate for short-term recovery. However, given the serious allegations of neglect reported by some families, we strongly recommend conducting an in-person tour, asking specific questions about their nurse-to-patient ratios, and requesting to speak with the Director of Nursing regarding their quality assurance protocols.

Google Reviews

Google Reviews

19 reviews on Google
Christian Community Home of Osceola receives polarized feedback, with many families praising the facility for its attentive nursing staff, effective rehab programs, and welcoming environment. However, significant concerns have been raised regarding patient neglect and unprofessional conduct, including a serious allegation of poor care leading to a resident's hospitalization and death. Prospective families should weigh the positive experiences of rehab patients against these severe reports of inconsistent care.

Quality Themes

Tap a score for details
Food10.0Staff6.0Clean9.0Activities8.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Attentive and friendly nursing staff
  • Effective rehabilitation therapy programs
  • Modern and well-maintained facility
  • Engaging activities for residents

Concerns

  • Allegations of neglect and poor quality of care (mentioned by 2 reviewers)
  • Unprofessional staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.7'18(3)1.04.0'20(4)3.02.0'22(4)1.04.0'24(4)5.0'25(3)

Distribution · 22 analyzed

5
13
4
0
3
0
2
0
1
9

How They Respond to Reviews

68%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's 4-star staffing rating, how do you ensure that the high level of staff engagement translates into consistent, personalized attention for every resident?
  • 2I noticed the facility has had some recent challenges regarding health inspections; what specific steps have you implemented to improve care quality and address those findings?
  • 3I appreciate that the leadership team is active in responding to online feedback; how does that culture of open communication help you address concerns raised by families in real-time?
  • 4With the rehabilitation therapy programs being a noted strength, how do you integrate those services into the daily routines of residents who need ongoing support?
  • 5Some families have expressed concerns about maintaining a consistently professional environment; what training or oversight measures are in place to ensure all staff members uphold your care standards?
  • 6Could you walk me through your protocol for handling medical emergencies, and how do you keep family members informed during those critical moments?

Personalized based on this facility's data


Key Review Excerpts

My father had been in two other rehab facilities where he did not receive good care in IL. Christian Community Home was a GOD SEND for us. He is now thriving, getting stronger, and being very well cared for.

Long-term resident's family · 2024★★★★★

The staff is very very good, the care I received was nothing but exceptional thanks to all that helped me be able come home after a 4-month near death experience with covid.

Rehab patient · 2022★★★★★

I've visited them a few times and they have been well taken care of. The staff I've met and the ones I hear about are great. The facility is modern, beautiful, and kept up well.

Long-term resident's family · 2018★★★★★
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.77hrs
OK
Registered nurses for medical care
Total Nursing
4.44hrs
OK
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
14.4%
WI
16.7%
Polk
13.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility35.9%
Worse than Avg
Here
35.9%
US
19.4%
WI
25.0%
Polk
19.7%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility14.0%
Worse than Avg
Here
14.0%
US
0.9%
WI
2.2%
Polk
0.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
15.3%
WI
19.9%
Polk
16.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
19.5%
WI
16.8%
Polk
21.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
WI
5.2%
Polk
3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Better than Avg
Here
87.5%
US
79.8%
WI
82.2%
Polk
83.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.4%
Mixed vs Avgs
Here
89.4%
US
81.8%
WI
86.6%
Polk
90.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WI
1.3%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (9.8)

This facility shows a concerning pattern of recurring deficiencies across three consecutive surveys, with families filing at least one complaint that triggered an inspection. The most persistent problems involve food safety and nutrition, infection control, and medication management, with identical deficiencies appearing in all three surveys. While the facility corrects issues when cited, the repeated violations in critical care areas suggest ongoing systemic challenges that families should carefully consider.

May 7, 2025Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0035Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0659Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide care by qualified persons according to each resident's written plan of care.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0628Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Apr 4, 2024Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Mar 1, 2023Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Christian Community Home of Osceola, INC

Organization Type

nonprofit

Ownership & Management

Owners

Christian Community Homes and Services INC

Owner · Organization

100%

Key personnel

Kaczrowski, JamesW-2 Managing EmployeeHagar, RickOfficer / DirectorJeffers Ramstad, DawnOfficer / DirectorKaczrowski, JamesOfficer / DirectorKnapp, RuthOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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