Christian Community Home of Osceola, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 7)
- High staff turnover (52%)
Below average in WI · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record
What this means for your family
This facility is highly regarded for its rehabilitation therapy and modern environment, making it a strong candidate for short-term recovery. However, given the serious allegations of neglect reported by some families, we strongly recommend conducting an in-person tour, asking specific questions about their nurse-to-patient ratios, and requesting to speak with the Director of Nursing regarding their quality assurance protocols.
Google Reviews
Google Reviews
19 reviews on Google“Christian Community Home of Osceola receives polarized feedback, with many families praising the facility for its attentive nursing staff, effective rehab programs, and welcoming environment. However, significant concerns have been raised regarding patient neglect and unprofessional conduct, including a serious allegation of poor care leading to a resident's hospitalization and death. Prospective families should weigh the positive experiences of rehab patients against these severe reports of inconsistent care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and friendly nursing staff
- Effective rehabilitation therapy programs
- Modern and well-maintained facility
- Engaging activities for residents
Concerns
- Allegations of neglect and poor quality of care (mentioned by 2 reviewers)
- Unprofessional staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's 4-star staffing rating, how do you ensure that the high level of staff engagement translates into consistent, personalized attention for every resident?
- 2I noticed the facility has had some recent challenges regarding health inspections; what specific steps have you implemented to improve care quality and address those findings?
- 3I appreciate that the leadership team is active in responding to online feedback; how does that culture of open communication help you address concerns raised by families in real-time?
- 4With the rehabilitation therapy programs being a noted strength, how do you integrate those services into the daily routines of residents who need ongoing support?
- 5Some families have expressed concerns about maintaining a consistently professional environment; what training or oversight measures are in place to ensure all staff members uphold your care standards?
- 6Could you walk me through your protocol for handling medical emergencies, and how do you keep family members informed during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“My father had been in two other rehab facilities where he did not receive good care in IL. Christian Community Home was a GOD SEND for us. He is now thriving, getting stronger, and being very well cared for.”
“The staff is very very good, the care I received was nothing but exceptional thanks to all that helped me be able come home after a 4-month near death experience with covid.”
“I've visited them a few times and they have been well taken care of. The staff I've met and the ones I hear about are great. The facility is modern, beautiful, and kept up well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with a long-term catheter
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies across three consecutive surveys, with families filing at least one complaint that triggered an inspection. The most persistent problems involve food safety and nutrition, infection control, and medication management, with identical deficiencies appearing in all three surveys. While the facility corrects issues when cited, the repeated violations in critical care areas suggest ongoing systemic challenges that families should carefully consider.
May 7, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 4, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Provide properly protected cooking facilities.
Mar 1, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Construction Deficiencies
Use approved construction type or materials.
Ownership & Operations
Who Operates This Facility
Christian Community Home of Osceola, INC
nonprofit
Ownership & Management
Owners
Christian Community Homes and Services INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit cch-seniorliving.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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