Christian Care Center of Unicoi County
Strong Medicare quality ratings; families often praise caring and attentive nursing and cna staff. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While many families report that the nursing staff is kind and attentive, there is a clear trend of declining satisfaction regarding staff responsiveness and professional attitudes. When touring, we strongly recommend asking about current staffing ratios and how the facility manages dietary requirements for residents with chronic health conditions.
Google Reviews
Google Reviews
15 reviews on Google“Christian Care Center of Unicoi County receives polarized feedback, with many families praising the nursing and CNA staff for their kindness and attentive care. However, significant concerns persist regarding chronic understaffing, poor management, and inadequate dietary options for residents with specific health needs.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive nursing and CNA staff
- Strong rehabilitation services
- Warm, family-oriented atmosphere
- Responsive communication from floor staff
Concerns
- Chronic understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor management and high staff turnover (mentioned by 2 reviewers)
- Inadequate, non-nutritious, or non-specialized dietary options (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the importance of nutrition for our loved one, could you walk us through how the dining program is structured and if there are options for specialized dietary needs?
- 2I understand that maintaining consistent care is a priority; how does the facility manage staffing levels to ensure that residents receive timely assistance throughout the day and night?
- 3With a capacity of 50 residents, how does the team foster that warm, family-oriented atmosphere mentioned by many, and what does a typical day of social engagement look like?
- 4I noticed the facility has a strong reputation for rehabilitation services; how do you coordinate care between the therapy team and the nursing staff to ensure a smooth recovery process?
- 5In the event of a medical emergency, what are the specific protocols in place to ensure our family is notified promptly and that the resident receives immediate care?
- 6I see that you engage with feedback online; how does the leadership team use input from families to address operational challenges and improve the overall experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mom was at Christian Care for just over a month. She was treated with great care and kindness, and when her insurance decided that it was time for her to leave, she said that she wished that she could stay longer.”
“Short staffed ( a CNA was also the cook) and the food /drink choices were not diabetic or heart healthy friendly. High carbs are not healing for the immune compromised.”
“That nurse and her little buddy need a little attitude check, bothers them to come out of that room for just a second when I needed help for my momma.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 11 federal deficiencies across three surveys, with one complaint filed by families regarding medical records protection. The most recurring issues involve resident care planning and assessment, followed by safety concerns and medication labeling. All deficiencies have been corrected by the provider, suggesting responsiveness to regulatory oversight, though the pattern indicates ongoing challenges with fundamental care coordination processes.
Aug 30, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Aug 30, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 31, 2021Routine1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jun 5, 2019Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Ownership & Operations
Who Operates This Facility
Christian Care Center of Unicoi County
for profit
Ownership & Management
Owners
Lewis, Jimmy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit cccofunicoicounty.com
Medicare data downloads
Original nursing home datasets
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