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Nursing HomeMedicaid

Center on Aging and Health

Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.

880 South Mohawk Drive, Erwin, TN 37650120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 46 Google reviews

5
4
3
2
1
Center on Aging and Health Nursing Home in Erwin, TN — Street View
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What this means for your family

This facility is highly regarded for its compassionate nursing staff and effective rehabilitation services, making it a strong candidate for post-acute care. While the feedback is overwhelmingly positive, we recommend scheduling an in-person tour to observe the staff-to-resident interaction firsthand, as the majority of reviews are brief and lack deep operational detail.

Google Reviews

Google Reviews

46 reviews on Google
The Center on Aging and Health receives high praise for its dedicated nursing staff, who are frequently commended for their compassion and strong work ethic. Families report that the facility is clean and that the rehabilitation team is effective in helping residents recover. While the majority of feedback is overwhelmingly positive, there are very few critical reviews, making it difficult to identify consistent systemic issues.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean9.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and dedicated nursing staff
  • Effective rehabilitation therapy services
  • Clean and well-maintained facility environment
  • Responsive communication with families

Concerns

  • Unprofessional phone communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(2)'17(2)'20(1)'22(6)'24(1)'26(2)

Distribution · 49 analyzed

5
42
4
1
3
1
2
1
1
4
11 reviews posted between Feb 22, 2021Feb 26, 2021 · 11 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Since your team is highly praised for rehabilitation services, could you walk us through how those sessions are integrated into a resident's daily routine?
  • 3I see the facility has had a few state violations recently; could you share what steps the leadership team has taken to address those specific areas and prevent future occurrences?
  • 4We've heard wonderful things about your nursing staff's compassion, but sometimes phone communication can be tricky in busy facilities—what is the best way for us to reach a nurse or administrator if we have an urgent question?
  • 5With 120 residents, how do you ensure that the social and recreational activities remain personalized and engaging for someone with my loved one's specific interests?
  • 6Given your 4-star staffing rating, how do you manage transitions or medical emergencies during evening or weekend hours to ensure residents always have the support they need?

Personalized based on this facility's data


Key Review Excerpts

My father fell and broke his femur. He went into THE CENTER ON AGING AND HEALTH after his surgery for rehab. The staff was so professional and caring to him. Soon he felt at ease. Any questions that we had was quickly answered. PT and OT worked very hard with him and he was soon walking with a walker and help from the PT staff.

Rehab patient's daughter · 2025★★★★★

I had the opportunity to test a new service being implemented by COAH called Doxyme webchat. It is videoconferencing that allows remote family members to have Care meetings and visit with their loved ones. I talk to my mother frequently on the phone, but being able to see her (and for her to see me as well) was wonderful.

Long-term resident's family · 2016★★★★★

The lady that shaves and bathes the people is amazing, not only is she good at what she does she has a personality plus. Always speaks to you and has a smile for everyone. Thank you very much for keeping my brother so neat and clean.

Long-term resident's family · 2025★★★★★
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
4.12hrs
OK
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility63.0%
Worse than Avg
Here
63.0%
US
19.5%
TN
31.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility34.6%
Worse than Avg
Here
34.6%
US
15.5%
TN
16.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
TN
89.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.2%
Worse than Avg
Here
12.2%
US
5.3%
TN
6.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
12.1%
TN
12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TN
94.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
81.8%
TN
79.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.3%
Better than Avg
Here
94.3%
US
79.8%
TN
79.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
TN
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Near state avg (5.9)
1 complaint-triggered

This facility has recurring issues with care planning across multiple surveys, with families filing at least one complaint that triggered an inspection in 2025. The most frequent problems involve developing complete care plans for residents, electrical and safety systems, and emergency preparedness protocols. While all deficiencies show correction dates, the repeated care planning violations and recent complaint suggest ongoing challenges with ensuring residents receive properly coordinated care.

Jun 4, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 2, 2023Routine
4
0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0111Potential for harm · IsolatedCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 6, 2019Routine
3
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 26, 2018Routine
8
0343Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0024Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0025Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0032Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Center on Aging and Health

Organization Type

for profit

Ownership & Management

Owners

Einhorn, Neal

Owner

95%

Weiss, Martin

Owner

5%

Key personnel

Einhorn, NealManaging Control - Governing BodyEinhorn, NealOfficer / DirectorEinhorn, NealOfficer / DirectorBroad River RehabilitationManagerBurlison, RobertManager
Source: Medicare provider data

Contact

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References & Resources

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