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Nursing HomeMedicaid Top Rated

Chinese Hospital D/p Snf

Strong Medicare quality ratings; families often praise exceptional memory care staff and programming. Still worth an in-person visit.

845 Jackson Street, Fillmore District · San Francisco, CA 9413323 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 105 Google reviews

5
4
3
2
1
Chinese Hospital D/p Snf Nursing Home in San Francisco, CA — Street View
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What this means for your family

This facility is an excellent choice for families seeking a luxury, high-engagement environment, especially for those needing specialized memory care. However, if your loved one requires strict medication adherence or high-frequency nursing interventions, you should specifically audit their protocols for medication timing and call-bell response times.

Google Reviews

Google Reviews

105 reviews on Google
Coterie Cathedral Hill is widely praised as a luxury, hotel-style senior living community with stunning modern amenities and an exceptional memory care program. While the vast majority of reviewers highlight the warm, professional staff and high-quality dining, some families have raised serious concerns regarding maintenance issues and inconsistent medication management during assisted living transitions.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean4.0Activities10.0Meds3.0Memory10.0Comms9.0Value5.0

Strengths

  • Exceptional memory care staff and programming
  • High-end, modern amenities and beautiful design
  • Professional and attentive service staff
  • Diverse and high-quality culinary offerings
  • Engaging social activities and events

Concerns

  • Inconsistent medication management and response times for help
  • Maintenance issues such as bathroom leaks and dirty air filters (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(12)5.02022(14)5.02023(40)5.02024(83)4.52025(55)5.02026(20)

Distribution · 224 analyzed

5
215
4
0
3
3
2
0
1
6
42 reviews posted between Dec 3, 2025Dec 10, 2025 · 42 were 5-star
30 reviews posted between Feb 26, 2024Feb 29, 2024 · 30 were 5-star
26 reviews posted between Feb 8, 2024Feb 10, 2024 · 26 were 5-star

How They Respond to Reviews

90%response rate
Good

The owner provides personalized responses that specifically reference details from the reviews, such as particular amenities, staff names, or event types. While the structure of the responses is somewhat formulaic, they consistently acknowledge the unique content of each 5-star review.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to feedback from families; how do you use that feedback to improve the daily experience for residents?
  • 2With such a beautiful, modern design here, how do you ensure the facility stays meticulously maintained and clean for the residents?
  • 3We are very interested in the memory care programming; could you tell us more about the specific types of engaging social activities planned for each week?
  • 4How does the nursing team manage medication schedules and ensure that requests for assistance are responded to promptly throughout the day?
  • 5The culinary offerings look impressive; how much input do residents have in their daily meal selections?
  • 6In the event of a medical emergency or a change in health status during the night, what is the protocol for contacting the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The Memory Care floor, run by Christina, has been a wonderful experience for my mother. She feels safe, engaged in activities, and well cared for friendly, kind, and trained people.

Memory care family member · 2024★★★★★

The Coterie Team have been invaluable in managing her transition to living there and the evolution in her Alzheimer’s. Living under the care of professionals has improved her diet, her engagement with people and activities even as the disease progresses.

Memory care family member · 2024★★★★★

We paid a premium to have Coterie’s extra care for medication management, the ability to call for help when needed, a staff to check her vitals, etc. Unfortunately, there were countless times when meds were even late, or she called for help and no one came.

Long-term resident's family · 2025★★★☆☆
Source: 105 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.07hrs
OK
Registered nurses for medical care
Total Nursing
6.30hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 13 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
19.5%
CA
13.7%
San francisco
4.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
19.4%
CA
10.7%
San francisco
17.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
14.4%
CA
10.4%
San francisco
11.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
San francisco
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.3%
Worse than Avg
Here
92.3%
US
93.4%
CA
98.6%
San francisco
95.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility6.9%
Worse than Avg
Here
6.9%
US
4.9%
CA
4.5%
San francisco
2.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility75.9%
Worse than Avg
Here
75.9%
US
81.8%
CA
94.2%
San francisco
88.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
San francisco
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1 complaint-triggered

Chinese Hospital's August 2024 inspection found 13 deficiencies that have all been corrected, with issues spanning multiple areas including quality of care, medication management, infection control, and fire safety systems. The deficiencies were identified during a routine survey rather than family complaints, and the facility provided correction dates for all cited problems, suggesting responsiveness to regulatory concerns.

Feb 26, 2026Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 26, 2026Routine
18
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0929Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0341Minimal · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

Aug 9, 2024Routine
13
0813Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chinese Hospital D/p Snf

Organization Type

nonprofit

Ownership & Management

Key personnel

Chen, Di anOfficer / DirectorChow, CharlesOfficer / DirectorEng, RogerOfficer / DirectorLee, Ding BongOfficer / DirectorLeung, CliftonOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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