Chinese Hospital D/p Snf
Strong Medicare quality ratings; families often praise exceptional memory care staff and programming. Still worth an in-person visit.
based on 105 Google reviews

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What this means for your family
This facility is an excellent choice for families seeking a luxury, high-engagement environment, especially for those needing specialized memory care. However, if your loved one requires strict medication adherence or high-frequency nursing interventions, you should specifically audit their protocols for medication timing and call-bell response times.
Google Reviews
Google Reviews
105 reviews on Google“Coterie Cathedral Hill is widely praised as a luxury, hotel-style senior living community with stunning modern amenities and an exceptional memory care program. While the vast majority of reviewers highlight the warm, professional staff and high-quality dining, some families have raised serious concerns regarding maintenance issues and inconsistent medication management during assisted living transitions.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional memory care staff and programming
- High-end, modern amenities and beautiful design
- Professional and attentive service staff
- Diverse and high-quality culinary offerings
- Engaging social activities and events
Concerns
- Inconsistent medication management and response times for help
- Maintenance issues such as bathroom leaks and dirty air filters (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 224 analyzed
How They Respond to Reviews
The owner provides personalized responses that specifically reference details from the reviews, such as particular amenities, staff names, or event types. While the structure of the responses is somewhat formulaic, they consistently acknowledge the unique content of each 5-star review.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from families; how do you use that feedback to improve the daily experience for residents?
- 2With such a beautiful, modern design here, how do you ensure the facility stays meticulously maintained and clean for the residents?
- 3We are very interested in the memory care programming; could you tell us more about the specific types of engaging social activities planned for each week?
- 4How does the nursing team manage medication schedules and ensure that requests for assistance are responded to promptly throughout the day?
- 5The culinary offerings look impressive; how much input do residents have in their daily meal selections?
- 6In the event of a medical emergency or a change in health status during the night, what is the protocol for contacting the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The Memory Care floor, run by Christina, has been a wonderful experience for my mother. She feels safe, engaged in activities, and well cared for friendly, kind, and trained people.”
“The Coterie Team have been invaluable in managing her transition to living there and the evolution in her Alzheimer’s. Living under the care of professionals has improved her diet, her engagement with people and activities even as the disease progresses.”
“We paid a premium to have Coterie’s extra care for medication management, the ability to call for help when needed, a staff to check her vitals, etc. Unfortunately, there were countless times when meds were even late, or she called for help and no one came.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
8
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chinese Hospital's August 2024 inspection found 13 deficiencies that have all been corrected, with issues spanning multiple areas including quality of care, medication management, infection control, and fire safety systems. The deficiencies were identified during a routine survey rather than family complaints, and the facility provided correction dates for all cited problems, suggesting responsiveness to regulatory concerns.
Feb 26, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 26, 2026Routine18
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Aug 9, 2024Routine13
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Chinese Hospital D/p Snf
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit coterieseniorliving.com
Medicare data downloads
Original nursing home datasets
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