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Nursing HomeMedicaid Investigative

Chestnut Ridge Health & Rehabilitation

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1015 West Magazine Street, Russell · Louisville, KY 4020392 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 16 Google reviews

5
4
3
2
1
Chestnut Ridge Health & Rehabilitation Nursing Home in Louisville, KY — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (23 vs median 2.0)
  • High staff turnover (75%)
  • High RN turnover (92%)

Bottom 25% in KY · Below recommended RN staffing · Very high staff turnover · Worst in LYON HEALTHCARE chain · $306,141 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

This facility is currently facing serious allegations regarding patient neglect, hygiene, and medication management. We strongly advise families to look elsewhere, as multiple independent reports suggest a pattern of unsafe care and unprofessional staff conduct.

Google Reviews

Google Reviews

16 reviews on Google
Chestnut Ridge Health & Rehabilitation faces severe criticism regarding basic patient care, including reports of missed feedings, medication delays, and hygiene issues like bed bugs and untreated pressure sores. Families also report unprofessional behavior from front-desk staff and a lack of respect for visitors. There is a significant lack of positive, descriptive feedback to counterbalance these serious allegations of neglect.

Quality Themes

Tap a score for details
Food0.0Staff1.0Clean0.0ActivitiesN/AMeds0.0MemoryN/AComms1.0ValueN/A

Concerns

  • Neglect of basic patient needs including feeding and medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02025(2)3.82026(15)

Distribution · 17 analyzed

5
7
4
4
3
1
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on improving quality of care, what specific changes or new protocols have been implemented to ensure residents receive consistent assistance with daily meals and medication administration?
  • 2How does your leadership team monitor and maintain cleanliness standards throughout the facility to ensure a comfortable environment for all residents?
  • 3With the current staffing levels, how do you ensure that each resident receives personalized attention and timely responses to their individual needs?
  • 4What steps are you taking to improve communication with family members so we can stay better informed about our loved one's daily well-being and health status?
  • 5Can you walk me through the daily activity schedule and explain how you encourage resident participation to ensure they remain socially and mentally engaged?
  • 6In the event of a medical emergency, what is the specific protocol for notifying family members, and how do you coordinate care with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

I'm desperately trying to understand how they forget to feed their patients? Is this normal for this place? This is on top of no medications for 20 hours.

Family member of current resident · 2025☆☆☆☆

Bed bugs every where. Poor patients have horrible bed sores. I’m talking deep where u can see bones. They are so neglected here.

Visitor/Observer · 2026☆☆☆☆

They are very very rud they don't have respect at the front desk I would not send my love ones there

Visitor · 2025☆☆☆☆
Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility49.5%
Worse than Avg
Here
49.5%
US
93.4%
KY
94.3%
Jefferson
84.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
12.1%
KY
16.5%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
15.3%
KY
15.5%
Jefferson
13.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.0%
Better than Avg
Here
15.0%
US
19.5%
KY
29.6%
Jefferson
18.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
14.4%
KY
14.7%
Jefferson
12.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
19.4%
KY
19.4%
Jefferson
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility30.8%
Worse than Avg
Here
30.8%
US
81.8%
KY
83.9%
Jefferson
73.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility53.7%
Worse than Avg
Here
53.7%
US
79.8%
KY
83.6%
Jefferson
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Mixed vs Avgs
Here
1.8%
US
1.6%
KY
1.7%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
2penalties
Well above state avg (3.4)
8 complaint-triggered
$306,141 in fines

Families have filed multiple complaint reports triggering 8 deficiencies, raising concerns about resident safety and oversight. The facility shows persistent problems with care planning, dietary services, and safety standards across surveys from 2018-2025. While all violations report correction dates, recurring issues with care plan development, meal service quality, and accident prevention suggest ongoing challenges that families should investigate thoroughly during visits.

Dec 13, 2025Complaint
3
0656Immediate jeopardy · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0803Immediate jeopardy · IsolatedResolved (past non-compliance)

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Dec 19, 2023Complaint
2
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0740Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Oct 20, 2023Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 7, 2023Routine
31
0656Immediate jeopardy · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0698Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0532Potential for harm · PatternCorrected

Services Deficiencies

Have a properly installed and maintained dumbwaiter or escalator.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Aug 7, 2023Complaint
2
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Nov 27, 2019Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Aug 7, 2023

$306,141

Payment Denial

Aug 7, 2023

146-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chestnut Ridge Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Lyon Healthcare

Chain Size

14 facilities nationwide

Chain avg rating: 1.7/5 · Rank 12 of 14 (Worst)

Ownership & Management

Owners

Jml 1836 Holdings LLC

Owner (parent company) · Organization

Jnl 2024 Fam Tr

Owner (parent company) · Organization

Joel a Schwartz 2017 Family Trust

Owner (parent company) · Organization

Mjl 2024 Family Trust

Owner (parent company) · Organization

Tziporah Schwartz 2017 Family Trust

Owner (parent company) · Organization

Botwinick, Michael

Owner (parent company)

Gottesman, Daniel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Lustbader, Andrew

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Lustbader, Jonathan

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Anderson, RobertManaging Control - Governing BodyAutrey, SheritaManaging Control - Governing BodyKy 10 Snf Operations Holdings LLCManagerKy10 Snf Opco Manager LLCManagerAnderson, RobertManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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