Chestnut Ridge Health & Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 16 Google reviews

Watch Chestnut Ridge Health & Rehabilitation
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 2.0)
- High staff turnover (75%)
- High RN turnover (92%)
Bottom 25% in KY · Below recommended RN staffing · Very high staff turnover · Worst in LYON HEALTHCARE chain · $306,141 in fines · Special Focus Facility (CMS)
What this means for your family
This facility is currently facing serious allegations regarding patient neglect, hygiene, and medication management. We strongly advise families to look elsewhere, as multiple independent reports suggest a pattern of unsafe care and unprofessional staff conduct.
Google Reviews
Google Reviews
16 reviews on Google“Chestnut Ridge Health & Rehabilitation faces severe criticism regarding basic patient care, including reports of missed feedings, medication delays, and hygiene issues like bed bugs and untreated pressure sores. Families also report unprofessional behavior from front-desk staff and a lack of respect for visitors. There is a significant lack of positive, descriptive feedback to counterbalance these serious allegations of neglect.”
Quality Themes
Tap a score for detailsConcerns
- Neglect of basic patient needs including feeding and medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving quality of care, what specific changes or new protocols have been implemented to ensure residents receive consistent assistance with daily meals and medication administration?
- 2How does your leadership team monitor and maintain cleanliness standards throughout the facility to ensure a comfortable environment for all residents?
- 3With the current staffing levels, how do you ensure that each resident receives personalized attention and timely responses to their individual needs?
- 4What steps are you taking to improve communication with family members so we can stay better informed about our loved one's daily well-being and health status?
- 5Can you walk me through the daily activity schedule and explain how you encourage resident participation to ensure they remain socially and mentally engaged?
- 6In the event of a medical emergency, what is the specific protocol for notifying family members, and how do you coordinate care with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“I'm desperately trying to understand how they forget to feed their patients? Is this normal for this place? This is on top of no medications for 20 hours.”
“Bed bugs every where. Poor patients have horrible bed sores. I’m talking deep where u can see bones. They are so neglected here.”
“They are very very rud they don't have respect at the front desk I would not send my love ones there”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering 8 deficiencies, raising concerns about resident safety and oversight. The facility shows persistent problems with care planning, dietary services, and safety standards across surveys from 2018-2025. While all violations report correction dates, recurring issues with care plan development, meal service quality, and accident prevention suggest ongoing challenges that families should investigate thoroughly during visits.
Dec 13, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 19, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Oct 20, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 7, 2023Routine31
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have a properly installed and maintained dumbwaiter or escalator.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Aug 7, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nov 27, 2019Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Aug 7, 2023
$306,141
Payment Denial
Aug 7, 2023
146-day denial
Ownership & Operations
Who Operates This Facility
Chestnut Ridge Health & Rehabilitation
for profit
Chain Affiliation
Lyon Healthcare
14 facilities nationwide
Chain avg rating: 1.7/5 · Rank 12 of 14 (Worst)
Ownership & Management
Owners
Jml 1836 Holdings LLC
Owner (parent company) · Organization
Jnl 2024 Fam Tr
Owner (parent company) · Organization
Joel a Schwartz 2017 Family Trust
Owner (parent company) · Organization
Mjl 2024 Family Trust
Owner (parent company) · Organization
Tziporah Schwartz 2017 Family Trust
Owner (parent company) · Organization
Botwinick, Michael
Owner (parent company)
Gottesman, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lustbader, Andrew
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lustbader, Jonathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit chestnutridgehr.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Treyton Oak Towers
1.2 miNursing Home · Louisville, KY
Home of the Innocents
2.1 miNursing Home · Louisville, KY
Hillcrest Village
2.5 miNursing Home · Jeffersonville, IN
Riverview Village
3.5 miNursing Home · Clarksville, IN
Little Sisters of the Poor
3.7 miNursing Home · Louisville, KY
Nazareth Home
3.8 miNursing Home · Louisville, KY