Cherokee Center for Nursing and Healing LLC
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 267 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (61%)
- High RN turnover (67%)
Bottom 25% in GA · Below recommended RN staffing · Worst in EMPIRE CARE CENTERS chain · $185,650 in fines
What this means for your family
This facility is highly regarded for its compassionate and attentive nursing team, making it a strong choice for residents who prioritize personal care. However, families should be aware of the aging physical building and the potential for inconsistent staffing levels; we recommend asking specifically about current staffing ratios and the facility's plan for addressing food quality concerns.
Google Reviews
Google Reviews
267 reviews on Google“Cherokee Center for Nursing and Healing is frequently praised for its warm, compassionate, and attentive staff who create a welcoming environment for residents and families. While many reviewers highlight the facility's cleanliness and strong leadership, others express significant concerns regarding the aging physical infrastructure, inconsistent staffing levels, and poor food quality. Families should be aware that while the care team is highly regarded, the facility's older building and occasional lapses in responsiveness during off-hours are recurring themes.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate nursing staff
- Strong, hands-on leadership and management
- Clean and well-maintained environment
- Efficient and helpful administrative/admissions process
Concerns
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor quality or unappealing food (mentioned by 4 reviewers)
- Aging facility infrastructure and small room sizes (mentioned by 4 reviewers)
- Inconsistent physical or occupational therapy scheduling (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 146 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how warm and compassionate the nursing staff is; how do you ensure that level of personal care remains consistent during busy shifts?
- 2Since we want to make sure all medications are handled precisely, could you walk us through your specific process for medication management and error prevention?
- 3We are curious about the dining experience; how often does the menu change, and are there ways to request specific dietary preferences or improvements to the meals?
- 4With the recent focus on improvements, what specific steps is the leadership team taking to address staffing levels and ensure quick response times for residents?
- 5How do you coordinate physical or occupational therapy schedules to ensure residents are getting consistent, reliable sessions?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care is provided?
Personalized based on this facility's data
Key Review Excerpts
“My disabled father was wonderfully taken care of, he never complained only showed us how great of a relationship he had with their team. He unfortunately suffered another stroke while there and was promptly taken care of and taken to the hospital, to which he returned back to the facility on hospice.”
“I can’t say enough about the care and treatment provided for my brother in law who was moved here from another facility. The genuine compassion from every nurse, wound specialist, CNA, social worker, etc. has been amazing.”
“If you’re trying to decide where to place your loved one, Cherokee Nursing and Healing is a strong choice. What truly sets this facility apart is its consistent, hands-on leadership.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cherokee Center has faced multiple family complaints resulting in 21 deficiencies, with recurring issues in medication management, accident prevention, and care planning. Families have reported concerns about pressure ulcer care, pain management, abuse reporting, and medication errors. While all deficiencies show correction dates, some problems like accident hazards and fire safety issues persist across multiple surveys, suggesting ongoing challenges with maintaining consistent safety and care standards.
Mar 14, 2025Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Dec 29, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2023Complaint20
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 12, 2023Routine13
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Dec 5, 2023
$185,650
Payment Denial
Dec 5, 2023
46-day denial
Ownership & Operations
Who Operates This Facility
Cherokee Center for Nursing and Healing LLC
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.8/5 · Rank 16 of 18 (Worst)
Ownership & Management
Owners
Empire Ga 3 Holdco LLC
Owner · Organization
Ensh Ga 3 LLC
Owner (parent company) · Organization
Nmga3 Jv Member LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
267 reviews from families & visitors
Official Website
Visit cherokeecenternursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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