Nursing HomeMedicaid Top Rated

Chautauqua Guest Home #3

Strong Medicare quality ratings; families often praise very caring and kind staff. Still worth an in-person visit.

302 Ninth Street, Charles City, IA 50616|57 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 4 Google reviews

(641) 228-5351 Directions Website

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What this means for your family

The high quality of the caregiving staff makes this a compassionate option for your loved one. However, if your family member has significant mobility issues, be aware that the long walk from the parking lot and lack of automatic doors may present challenges during visits.

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.62hrs

83%

Registered nurses for medical care

Total Nursing

4.11hrs

All nurses + aides combined

Staff Turnover

28%

Lower is better (< 30% = good)

RN Turnover

17%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility34.9%

Worse than Avg

Here

34.9%

15.5%

19.4%

Floyd

15.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

12.1%

4.1%

Floyd

16.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility26.6%

Mixed vs Avgs

Here

26.6%

19.5%

20.7%

Floyd

27.2%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility20.7%

Mixed vs Avgs

Here

20.7%

19.4%

25.9%

Floyd

21.2%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility15.2%

Mixed vs Avgs

Here

15.2%

14.4%

17.6%

Floyd

11.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.8%

Better than Avg

Here

96.8%

93.4%

93.9%

Floyd

95.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility71.2%

Worse than Avg

Here

71.2%

81.8%

84.1%

Floyd

84.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.9%

Worse than Avg

Here

2.9%

1.6%

2.0%

Floyd

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (6.2)

3 complaint-triggered

This facility shows a concerning pattern of recurring resident rights violations, with families filing complaints that triggered three inspections. The most frequent issues involve resident rights and dignity, safety systems (emergency power, smoke detection, electrical), and infection control. While all deficiencies have reported correction dates, the repeated resident rights problems across multiple surveys suggest ongoing challenges in this critical area that families should discuss during visits.

Jul 3, 2025Routine2 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Mar 13, 2025Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 15, 2024Routine1 finding

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

Jan 18, 2024Routine4 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0637Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

Sep 21, 2023Complaint2 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

4deficiencies

Jul 30, 2025InspectionNo deficiencies

Clean