Nursing HomeMedicaid Medicare 5-star

Chautauqua Guest Home #3

Strong Medicare quality ratings; public reviewers often praise very caring and kind staff. Still worth an in-person visit.

302 Ninth Street, Charles City, IA 50616|57 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 5 Google reviews

(641) 228-5351 Directions Website

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What this means for your family

Chautauqua Guest Home #3 has a strong overall Medicare rating. Public reviewers frequently mention: very caring and kind staff and caregivers who go above and beyond. Review the component ratings and current source records before deciding.

Google Reviews

5 public Google reviews available

Families can expect a compassionate caregiving team that frequently goes above and beyond for residents. However, the facility faces physical accessibility challenges, specifically regarding long walking distances from parking and a lack of automatic doors.

Quality Themes

Tap a score for details

Strengths

Very caring and kind staff
Caregivers who go above and beyond

Rating Trends

Tap a year to see what changed

Distribution · 5 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With your impressive 5-star staffing rating, how do you ensure that the nurses and aides are able to build meaningful, personal relationships with each resident?
2Since the facility is a cozy size with 57 residents, how do you foster a sense of community and keep everyone engaged in daily social activities?
3I noticed you are very responsive to feedback from the community; how does the administration typically involve families in the care planning process?
4Can you walk me through the specific protocols in place for managing medical emergencies or sudden changes in a resident's health during the night?
5How does the team approach addressing the specific care needs identified in recent state inspections to ensure the highest quality of life?
6What kind of personalized daily routines or special outings are available to help residents stay active and connected to the local Chautauqua area?

Personalized based on this facility's data

Key Review Excerpts

“Very caring and kind staff. Care givers go over and above.”

Family member · 2024★★★★☆

Source: 5 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.59hrs

79%

Registered nurses for medical care

Total Nursing

3.98hrs

97%

All nurses + aides combined

Staff Turnover

24%

Lower is better (< 30% = good)

RN Turnover

17%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility32.4%

Worse than Avg

Here

32.4%

15.4%

19.5%

Residents with depression symptoms

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

12.8%

4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility25.9%

Worse than Avg

Here

25.9%

19.5%

20.8%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility19.6%

Mixed vs Avgs

Here

19.6%

19.0%

25.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.2%

Better than Avg

Here

96.2%

93.5%

94.0%

Residents who fell and were seriously hurt

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

3.2%

3.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility67.1%

Worse than Avg

Here

67.1%

82.0%

84.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility6.3%

Worse than Avg

Here

6.3%

1.6%

2.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

10findings in history

Latest survey: 1 · well below IA avg (6.2)

3 complaint-triggered findings

This facility shows a concerning pattern of recurring resident rights violations, with families filing complaints that triggered three inspections. The most frequent issues involve resident rights and dignity, safety systems (emergency power, smoke detection, electrical), and infection control. While all deficiencies have reported correction dates, the repeated resident rights problems across multiple surveys suggest ongoing challenges in this critical area that families should discuss during visits.

Jul 3, 2025Routine2 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Mar 13, 2025Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 15, 2024Routine1 finding

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

Jan 18, 2024Routine4 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0637Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

Sep 21, 2023Complaint2 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

4deficiencies

Jul 30, 2025InspectionNo deficiencies reported

None