Nursing HomeMedicaid Medicare 5-star

Chautauqua Guest Home #2

Strong Medicare quality ratings; public reviewers often praise outgoing and friendly staff. Still worth an in-person visit.

602 Eleventh Street, Charles City, IA 50616|53 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.8/5

based on 5 Google reviews

(641) 228-2353 Directions Website

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What this means for your family

Chautauqua Guest Home #2 has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: outgoing and friendly staff and positive overall atmosphere. Review the component ratings and current source records before deciding.

Google Reviews

5 public Google reviews available

Families can expect a friendly environment characterized by very outgoing staff members. However, there is a lack of detailed information in recent reviews regarding specific care quality, dining, or facility maintenance.

Quality Themes

Tap a score for details

Strengths

Outgoing and friendly staff
Positive overall atmosphere

Rating Trends

Tap a year to see what changed

Distribution · 5 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With such an impressive 5-star staffing rating, how do you ensure your team stays so connected to each resident's individual needs?
2Since you have a smaller, intimate community of about 53 residents, how do you foster a sense of family and social connection among everyone?
3I noticed your team is very responsive to feedback; how do you typically incorporate family suggestions into the facility's daily operations?
4What kind of daily activities or special events do you have planned to keep residents engaged and active?
5In the event of a medical emergency during the night, what is the protocol for getting immediate care for a resident?
6Could you tell me more about how the nursing staff manages care transitions or any recent state-related updates to ensure everything stays running smoothly?

Personalized based on this facility's data

Key Review Excerpts

“Nice place and VERY OUTGOING STAFF.”

Local Guide · 2015★★★★★

Source: 5 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.89hrs

Registered nurses for medical care

Total Nursing

4.02hrs

98%

All nurses + aides combined

Staff Turnover

41%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents needing more daily help over time

↓ Lower is better

This Facility35.5%

Worse than Avg

Here

35.5%

13.9%

17.1%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility31.1%

Worse than Avg

Here

31.1%

19.5%

20.8%

Residents with depression symptoms

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

12.8%

4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility29.2%

Worse than Avg

Here

29.2%

19.0%

25.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

94.0%

Residents on antipsychotic medication

↓ Lower is better

This Facility19.4%

Worse than Avg

Here

19.4%

15.4%

19.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

2.1%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility82.5%

Mixed vs Avgs

Here

82.5%

82.0%

84.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

10findings in history

Latest survey: 2 · well below IA avg (6.2)

1 complaint-triggered findings

This facility has concerning patterns with fire safety systems being the most recurring issue, including repeated problems with sprinkler system maintenance across multiple years. A family filed a complaint about pain management that triggered a federal investigation, and there were also recent issues with food safety and cooking facility protection. While all deficiencies show correction dates, the recurring fire safety problems suggest ongoing maintenance challenges that families should discuss during visits.

Sep 18, 2025Complaint1 finding

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Sep 18, 2025Routine2 findings

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Sep 19, 2024Routine3 findings

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Jun 22, 2023Routine4 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

7deficiencies

Oct 30, 2025InspectionNo deficiencies reported

None