Chateau at Sharmar Assisted Living

Strengths

• Compassionate and attentive nursing staff
• Effective rehabilitation and therapy services
• Clean and well-maintained facilities
• Engaging resident activities

Concerns

• Unprofessional behavior and racial profiling by specific administrative staff (mentioned by 2 reviewers)
• Difficulty reaching the facility via phone and lack of follow-up
• Unpleasant odor upon entering the building

How They Respond to Reviews

This facility rarely responds to reviews.

Questions for Your Tour

• 1We've heard wonderful things about how compassionate and attentive the nursing staff is here; how do you ensure that level of care remains consistent for every resident?
• 2Since we know how important staying active is, could you tell us more about the types of engaging resident activities you host throughout the week?
• 3How does the facility handle communication with families, especially if we have a quick question or need an update on our loved one?
• 4We are looking for a place that feels fresh and welcoming; could you tell us about your current maintenance and cleaning protocols for the common areas?
• 5If a medical emergency were to occur after hours, what is the specific protocol for getting immediate care and notifying the family?
• 6How do the rehabilitation and therapy services integrate into a resident's daily routine to help them maintain their independence?

Personalized based on this facility's data