Charlotte Stephenson
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 59 Google reviews
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What this means for your family
Charlotte Stephenson Manor is highly regarded for its compassionate care and professional staff, making it an excellent choice for families seeking a supportive environment. Because there are no reported concerns, we recommend scheduling a tour to observe the staff-resident interactions firsthand, as this is the facility's most frequently cited strength.
Google Reviews
Google Reviews
59 reviews on Google“Charlotte Stephenson Manor is consistently praised for its warm, home-like atmosphere and exceptionally compassionate staff who are frequently described as going above and beyond for residents. Families and professional partners, such as hospice workers, highlight the facility's cleanliness, high-quality nursing care, and engaging activities as key reasons for their strong recommendations.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Clean and well-maintained facility
- Strong, professional nursing care
- Engaging activities and life enrichment programs
- Welcoming and home-like environment
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s wonderful to see how much care goes into responding to families online; how does that same level of attentiveness translate to the daily care of the residents?
- 2The facility looks incredibly well-maintained and cozy; what specific steps do you take to keep the environment feeling like a true home for the 59 residents?
- 3We’d love to hear more about the life enrichment programs—what are some of the favorite activities that keep the residents engaged and social?
- 4Since the nursing care is such a standout feature here, how is the medical team structured to handle any sudden changes in a resident's health?
- 5How do the staff members foster that warm and compassionate atmosphere that people seem to notice so much when they visit?
- 6What does a typical day look like for a resident in terms of balancing scheduled activities with personal downtime?
Personalized based on this facility's data
Key Review Excerpts
“The people who work there clearly like the residents, their co-workers, and their management and it shows.”
“They have competent nursing staff, a clean facility, and the best activities department in town. As a hospice aide, I greatly appreciate having them as a part of my care team.”
“I shopped around for a memory care home for my husband, who has Alzheimer’s, and found the perfect place at CHARLOTTE STEPHENSON MANOR! Upon entering, one is greeted by kind, welcoming, caring people.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from January 2025 identified several issues regarding outdated resident service plans, incomplete employee training records, and inconsistencies in medication administration documentation. While the facility has been found in substantial compliance in previous years, these recent findings require a corrective action plan to ensure resident safety and regulatory compliance.
Jan 15, 2025Routine
Employee training documentation was missing for Employee #1, and medication training was undated.
Failure to update resident service plans at least annually or upon significant change; specifically, Resident A had no service plan, and Residents B and C had plans that were outdated.
Medication administration records (MARs) for Resident B contained blank entries for medications on 11/17/2024 and 12/15/2024; additionally, instructions for 'as needed' (prn) medications for Residents B and C lacked sufficient detail regarding administration timing.
Jul 23, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jun 19, 2020OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Charlotte Stephenson Manor 581 Kimole Lane, LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit arden-courts.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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