Chapman Healthcare Center, INC
Strong Medicare quality ratings; families often praise compassionate hospice and end-of-life care. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While the facility receives high marks for compassionate hospice care, families should be cautious regarding medical oversight for complex conditions like diabetes. We recommend verifying their current capabilities for managing chronic health needs and ensuring you have a clear plan for securing personal property, as theft has been reported.
Google Reviews
Google Reviews
13 reviews on Google“Chapman Healthcare Center receives polarized feedback, with some families praising the compassionate end-of-life and hospice care, while others report significant concerns regarding medical management and staff professionalism. Specific criticisms highlight failures in chronic condition monitoring, such as insulin management, and instances of theft of personal property from residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate hospice and end-of-life care
- Kind and attentive nursing staff
- Spacious room layouts
Concerns
- Unprofessional or rude administrative/reception staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 188 residents, how do you ensure consistent communication with families regarding updates on their loved one's care?
- 2Could you walk me through your current process for medication management to ensure accuracy and timely administration?
- 3I've heard wonderful things about your hospice and end-of-life care; how does your team provide emotional support to families during those sensitive times?
- 4What is the best way to coordinate with the administrative team to ensure smooth transitions or handle paperwork, especially for new residents?
- 5With the spacious room layouts you offer, what kind of opportunities do residents have for social interaction and daily activities outside of their private spaces?
- 6How does your nursing staff handle medical emergencies or changes in a resident's condition during the evening and weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“I cannot thank them enough for the kindness, compassion, care and professionalism that was shown to my granny and our family. We could not have asked for a better place to say goodbye to her.”
“The staff actually cared about my grandmother and got to know her. They were kind. Not all places care, but the people at Chapmans do.”
“My brother was sent here after his stroke for REHAB. He called us after day 3 and said his sugar was not being controlled.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chapman Healthcare Center shows a mixed record with 9 deficiencies across 3 surveys, primarily involving food safety and facility maintenance issues. The facility had recurring food safety violations in 2018 and 2019, plus scattered problems with safety systems, care planning, and building maintenance. All identified issues were corrected by the facility, and no families filed complaints that triggered additional inspections, suggesting most problems were administrative rather than direct care concerns.
Sep 10, 2021Routine1
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 9, 2019Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 26, 2018Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Chapman Healthcare Center, INC
for profit
Chain Affiliation
Prime Health Care Enterprises
5 facilities nationwide
Chain avg rating: 4.0/5 · Rank 3 of 5
Ownership & Management
Owners
Chapman, Archie
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit chapmanhealthcare.net
Medicare data downloads
Original nursing home datasets
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