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Strong Medicare quality ratings; public reviewers often praise highly dedicated and compassionate individual nursing staff. Still worth an in-person visit.
based on 474 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Chandler Post Acute and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: highly dedicated and compassionate individual nursing staff and effective and professional physical therapy team. Review the component ratings and current source records before deciding.
Chandler Post Acute and Rehabilitation receives highly polarized reviews, with many families reporting severe neglect, including long wait times for call lights, poor hygiene, and medication management issues. While a significant number of positive reviews praise specific staff members and the physical therapy team, the recurring reports of patient safety concerns and lack of responsiveness suggest a facility with inconsistent care standards.
Quality Themes
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Concerns
Rating Trends
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Distribution · 157 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“He was left lying in his own feces for hours. His call light was ignored repeatedly by staff. He fell FOUR TIMES—the last fall caused a serious head injury.”
“Nurse Nhi walks into your room like a ray of sunshine. She is the epitome of what a RN should be. Kind, courteous, compassionate, knowledgeable, and extremely professional.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has serious concerns, particularly with resident protection from abuse and neglect, which has triggered multiple family complaints in recent years. The most recurring issues involve care quality standards, protection from abuse and neglect, and resident rights violations. While the facility reports correcting deficiencies, the pattern of repeated problems in critical safety areas, combined with 12 complaint-triggered investigations out of 23 total deficiencies, suggests ongoing care concerns that families should carefully investigate before considering placement.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Nov 20, 2025
$10,358
Source: AZ State Licensing Agency
An onsite complaint survey was conducted on March 3, 2026, for the investigation of intake # 2741538, 2743203, 2742262, and 2741645. There were no deficiencies cited:
No deficiencies are reported in this inspection record.
The complaint investigation was conducted on 10/10/2025, with investigation of intake 2622560. There were no deficiencies cited.
The onsite investigation of intakes 00127725, and 00127963 was conducted on April 30, 2025. No deficiencies were cited.
A complaint survey was conducted on April 14, 2025 of intakes # 00124157. There were no deficiencies cited.
An onsite complaint survey was conducted on March 13, 2025 for the investigation of intake # AZ00223652, 00120809, 00121113, 00121190, 00121202, 00121203. There were no deficiencies cited.
A complaint survey was conducted on September 21, 2025 for the investigations of intakes AZ00222859, AZ00222526. No deficiencies were cited.
A complaint survey was conducted on January 15, 2025 with the investigation of intakes #AZ00221644, AZ00221686. There were no deficiencies cited.
Chandler Post Acute and Rehabilitation
for profit
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 125 of 328
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
474 reviews from families & visitors
Official Website
Visit chandlerpostacute.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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