Nursing HomeMedicaid

Chandler Post Acute and Rehabilitation

Strong Medicare quality ratings; families often praise highly dedicated and compassionate individual nursing staff. Still worth an in-person visit.

2121 West Elgin Street, Chandler, AZ 85224|120 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 474 Google reviews

(480) 899-6717 Directions Website

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What this means for your family

This facility has a highly regarded physical therapy department, but the systemic reports of neglect and slow response times are critical red flags. If you choose this facility, you must plan to have a family member present 24/7 to advocate for basic needs like toileting and call light response, as the facility appears unable to maintain consistent care standards independently.

Google Reviews

474 reviews analyzed

“Chandler Post Acute and Rehabilitation receives highly polarized reviews, with many families reporting severe neglect, including long wait times for call lights, poor hygiene, and medication management issues. While a significant number of positive reviews praise specific staff members and the physical therapy team, the recurring reports of patient safety concerns and lack of responsiveness suggest a facility with inconsistent care standards.”

Quality Themes

Tap a score for details

Strengths

Highly dedicated and compassionate individual nursing staff
Effective and professional physical therapy team
Welcoming and organized admissions process
Clean and well-maintained physical facility

Concerns

Excessive wait times for call lights (often 30+ minutes to hours) (mentioned by 14 reviewers)
Poor hygiene and lack of assistance with toileting/brief changes (mentioned by 11 reviewers)
Understaffing leading to neglect of basic patient needs (mentioned by 9 reviewers)
Poor quality, cold, or unappealing food (mentioned by 6 reviewers)
Inconsistent communication and dismissive management (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

⚡22 reviews posted between Dec 19, 2025 – Dec 20, 2025 · 20 were 5-star

⚡12 reviews posted between Apr 27, 2025 – May 3, 2025 · 6 were 1-2 star

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It's wonderful to see how clean and well-maintained the facility is; how do you ensure this level of cleanliness is maintained for all residents throughout the day?
2We've heard great things about the compassion of your nursing staff, but how do you manage call light response times during busy shifts to ensure no one is waiting too long?
3Since the physical therapy team has such a strong reputation here, how would you tailor a rehab plan specifically for our family member's needs?
4How does the dining team work to ensure meals are both nutritious and appetizing for the residents?
5What is the process for communicating important medical updates or changes in care from the management team to the family?
6Could you tell us more about the daily activities and social engagement opportunities available to help residents stay active and connected?

Personalized based on this facility's data

Key Review Excerpts

“He was left lying in his own feces for hours. His call light was ignored repeatedly by staff. He fell FOUR TIMES—the last fall caused a serious head injury.”

Memory care family member · 2025★☆☆☆☆

“The therapy team was fantastic and played a huge role in helping my family member regain strength and confidence. The facility was clean, welcoming and well organized.”

Rehab patient's family · 2026★★★★★

“My gram was located in this facility and TBH as a retired health care professional I was shocked at the lack of care. Our family felt compelled to stay 24/7 to ensure proper care.”

Long-term resident's family · 2025★☆☆☆☆

Source: 474 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.69hrs

92%

Registered nurses for medical care

Total Nursing

3.98hrs

97%

All nurses + aides combined

Staff Turnover

50%

Lower is better (< 30% = good)

RN Turnover

52%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

12.1%

4.0%

Maricopa

4.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility29.7%

Worse than Avg

Here

29.7%

19.5%

20.6%

Maricopa

23.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

14.4%

10.6%

Maricopa

8.5%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility8.2%

Better than Avg

Here

8.2%

15.3%

13.5%

Maricopa

11.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

97.0%

Maricopa

97.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility9.3%

Better than Avg

Here

9.3%

15.4%

11.2%

Maricopa

10.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

81.8%

91.3%

Maricopa

93.6%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility90.6%

Better than Avg

Here

90.6%

79.7%

87.3%

Maricopa

89.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

1.6%

1.1%

Maricopa

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

Near state avg (7.6)

13 complaint-triggered

This facility has serious concerns, particularly with resident protection from abuse and neglect, which has triggered multiple family complaints in recent years. The most recurring issues involve care quality standards, protection from abuse and neglect, and resident rights violations. While the facility reports correcting deficiencies, the pattern of repeated problems in critical safety areas, combined with 12 complaint-triggered investigations out of 23 total deficiencies, suggests ongoing care concerns that families should carefully investigate before considering placement.

Dec 12, 2025Complaint2 findings

0919ModerateCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Nov 20, 2025Complaint3 findings

0600MinorCorrected