Brookdale Chandler Regional
Families consistently rate this highly — reviewers highlight compassionate and dedicated care staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
This facility offers a wonderful community atmosphere with excellent dining and a staff that many families find deeply caring. However, families should be extremely vigilant regarding administrative communication and medication protocols, as there have been documented instances of difficulty retrieving records and serious allegations regarding medication safety.
Google Reviews
Google Reviews
28 reviews analyzed“Families generally praise Brookdale Chandler Regional for its compassionate staff and the sense of community it provides to long-term residents. While many reviewers highlight excellent dining and a clean environment, there are serious, critical allegations regarding medication mismanagement and administrative unresponsiveness during estate settlements.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated care staff
- High-quality dining and meal variety
- Clean and well-maintained facility
- Engaging resident activities
Concerns
- Administrative unresponsiveness regarding billing and records
- Staffing shortages and slow response to call buttons (mentioned by 2 reviewers)
- Management not listening to resident or family needs (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the variety and quality of the dining options here; could you tell us more about how the meal planning works for residents?
- 2It's great to see the care team is so dedicated to the residents; how do you ensure that communication remains consistent between the staff and family members regarding updates?
- 3Could you walk us through your specific process for medication management to ensure everything is handled accurately and timely?
- 4What is the protocol for responding to call buttons during the night or during busy periods to ensure residents are never left waiting?
- 5We'd love to hear more about the different types of engaging activities and social events organized to keep the residents active and connected?
- 6In the event of a medical emergency after hours, what are the immediate steps the on-site staff takes to care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“For 3 1/2 years, they took very good care of my mother; it took a huge load from us, knowing that she was safe and in the midst of people who cared.”
“The staff is very compassionate and extremely dedicated to meet all the needs of each resident. They call all residents and family by their first names and truly care about the residents.”
“My sister Mary Ann Benko has been at Brookdale Chandler Regional for over a year now. She calls it her home and is highly happy to be with her friends. The whole staff is great.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Oct 8, 2025OtherCleanReport
An off-site desktop review to remove directed care services from the license was completed on October 8, 2025.
Jul 31, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00137908 conducted on July 31, 2025.
May 23, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00131564 and 00131562 conducted on May 23, 2025.
Sep 27, 2024Complaint
The following deficiency was found during the on-site compliance inspection and investigation of complaint AZ00216471 conducted on September 27, 2024:
Based on record review and interview, the manager failed to ensure that a resident provided evidence of freedom from infectious tuberculosis (TB) as specified in R9-10-113 for one of six residents sampled. The deficient practice posed a potential illness risk to residents. Findings include: 1. R9-10-113.A states, "If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that...2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure to infectious tuberculosis, ii. Determining if the individual has signs or symptoms of tuberculosis, and iii. Obtaining documentation of the individual's freedom from infectious tuberculosis according to subsection (B)(1)..." 2. A review of R6's medical record did not include documentation of evidence of freedom from infectious TB for Compliance Officer review. Based on R6's acceptance date, this documentation was required. 3. In an interview, E1 acknowledged R6's medical record did not contain documentation of the resident's freedom from infectious tuberculosis as specified in R9-10-113.
Oct 18, 2023Routine
The following deficiencies were found during the on-site compliance inspection conducted on October 18-19, 2023:
Based on documentation review and interview, the manager failed to ensure there was the required documentation of the annual disaster plan review. Findings included: 1. At the beginning of the compliance inspection E1 received a list of the required documents that would be reviewed during this inspection. Later in the compliance inspection, the compliance officer requested and was provided documentation of the annual disaster plan meeting that was dated June 22, 2023. The documentation did not include a critique of the disaster plan review, and if applicable, recommendations for improvement. 2. In an interview, E1 acknowledged the disaster plan meeting was lacking the required documentation. Technical assistance was provided during the compliance inspection conducted on October 4-5, 2022.
Based on documentation review and interview, the manager failed to ensure an employee disaster drill was conducted at least once every three months on each shift and documented. Findings include: 1. During an interview, E1 and E2 reported the facility had three shifts: First shift from 6:00 AM to 2:00 PM, the second shift from 2:00 PM to 10:00 PM, and the third shift from 10:00 PM to 6:00 AM. 2. Based on the documentation provided, the facility had employee disaster drills during the past 12 months that were conducted on the second shift on December 29, 2022, May 8, 2023, and July 30, 2023. 3. In an interview, E1 acknowledged the required employee disaster drills were not conducted on the second shift every three months, as required. E1 confirmed the facility had three shifts.
Based on observation and interview, the manager failed to ensure the premises and equipment were free from a condition or situation that may cause a resident or other individual to suffer physical injury which posed a safety risk. Findings include: 1. During a facility tour of randomly selected residents' units, E1, E2, and the surveyor observed in R3's, R4's, and R5's units swinging closet doors near the entrance of the unit. The swinging closet doors may cause a resident or other individuals to suffer physical injury if leaned against. 2. In an interview, E1 acknowledged the swinging closet doors could cause the resident or other individual to suffer physical injury. Technical assistance was provided during the compliance inspection conducted on October 4-5, 2022 .
Based on observation and interview, the manager failed to ensure that soiled linens stored by the assisted living facility were stored in a closed container away from food storage, kitchen, and dining areas. Findings included: 1. During a tour of the facility, E1 and the compliance officer observed E9 carrying an arm full of linen down a common resident hall. E9 then placed the linen in a pile on top of a clothes hamper in an employee service room. In an interview, E9 reported the linen was soiled. 2. In an interview, E1 acknowledged the facility was storing uncovered soiled linen. Technical assistance was provided during the compliance inspection on October 4-5, 2022.
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Google Reviews
28 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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