Central Guest House Healthcare & Rehabilitation Ce
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews
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What this means for your family
While the facility is modern and physically clean, the recurring reports of medication delays and staff inattentiveness are significant red flags. If you consider this facility, I strongly recommend observing the nursing staff's engagement during a visit and asking for a concrete plan on how they ensure timely medication delivery and communication with families.
Google Reviews
Google Reviews
29 reviews on Google“Central Guest House is a modern, visually appealing facility that receives polarized feedback. While some visitors praise the administration and the building's aesthetic, multiple families and former patients report significant failures in medication management, poor responsiveness to basic needs, and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Modern, state-of-the-art building
- Clean, aesthetically pleasing environment
- Responsive administrative leadership
Concerns
- Significant delays and unreliability in medication administration (mentioned by 2 reviewers)
- Inattentive nursing staff and lack of assistance with daily needs (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff for updates (mentioned by 2 reviewers)
- Repetitive and poor-quality food service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how modern and clean this building is; how does the facility ensure that the beautiful environment is maintained for the residents?
- 2We noticed the leadership is very active in responding to feedback; how does the administration involve families in the communication process regarding care updates?
- 3What specific protocols are in place to ensure that medications are administered accurately and on a strict schedule?
- 4How does the nursing team manage assistance with daily needs, like dressing or grooming, to ensure no resident is left waiting?
- 5Could you tell us more about the dining experience and how the menu is planned to provide variety and nutrition?
- 6What kind of daily activities or social programs are available to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Getting your medication was like pulling teeth. I waited 3 hours once and 23 hours another time. The food there was awful and they served rice every day in some form or fashion.”
“Everytime i came to see her ,the nurses were in the hallway sitting on their phones ducked off. I asked TWICE to make sure she got help eating... Nobody was in there helping her.”
“On average, I would have to call 8 times before I could get someone to call me back. This place is new and beautiful, but horrible and unacceptable care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received 10 complaint-triggered deficiencies, indicating families have filed reports about care concerns. The most recurring issues involve resident assessment and care planning, medication management, and protection from abuse and neglect. While all deficiencies show correction dates, the pattern of complaints—including recent ones about abuse reporting and safety hazards—suggests ongoing care quality challenges that warrant careful consideration during your visit.
Apr 21, 2026Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 25, 2026Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 12, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 18, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Mar 21, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Mar 21, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Mar 21, 2024
$26,790
Ownership & Operations
Who Operates This Facility
Central Guest House Healthcare & Rehabilitation Ce
for profit
Chain Affiliation
Plantation Management Company
16 facilities nationwide
Chain avg rating: 1.5/5 · Rank 2 of 16 (Best)
Ownership & Management
Owners
Qsst Trust for Gene Oliver Quirk III
Owner · Organization
Qsst Trust for Marshall Todd Quirk
Owner · Organization
Qsst Trust for Scott Holden Quirk
Owner · Organization
Quirk, Cynthia
Owner
Quirk, Gene
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit centralguesthousebatonrouge.com
Medicare data downloads
Original nursing home datasets
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