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Assisted Living

Central Care

Limited public data on Central Care. Call, tour, and ask to meet current residents' families — your own impression matters most.

139 Apex Lane, Mount Airy, NC 2703053 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.7/5

based on 7 Google reviews

5
4
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What this means for your family

While some staff members are noted for being caring and loving, there are serious reports regarding food safety and facility cleanliness. Families should conduct an in-person inspection focusing on meal temperatures and the upkeep of the building before committing.

Google Reviews

Google Reviews

7 reviews on Google
Families should be aware of significant inconsistencies in care quality and facility maintenance. While some reviewers praise the caring nature of certain staff members, others have reported serious issues regarding food preparation, cleanliness, and staff temperament.

Quality Themes

Tap a score for details
Food1.0Staff4.0Clean2.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Caring and attentive staff members
  • Staff efforts to create a loving atmosphere

Concerns

  • Issues with food quality and temperature (mentioned by 2 reviewers)
  • Facility cleanliness and outdated infrastructure

Rating Trends

Tap a year to see what changed

2343.02018(2)5.02020(1)3.52023(2)4.02024(2)

Distribution · 7 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard such lovely things about the caring and attentive nature of your staff; how do you foster that loving atmosphere among the team?
  • 2Could you tell us a bit about the dining experience, specifically how you ensure meals are served at the right temperature and meet different nutritional needs?
  • 3What recent steps has the facility taken regarding any updates to the building or improvements to the common area cleanliness?
  • 4What kind of daily activities or social outings are available to help residents stay engaged with one another?
  • 5In the event of a medical emergency during the night, what is the specific protocol for getting care to a resident?
  • 6How do you involve families in the care planning process to ensure our loved one's specific preferences are met?

Personalized based on this facility's data


Key Review Excerpts

Caring staff who try to make their residents feel loved and at home!

Long-term resident's family · 2018★★★★★

They are serving under cooked pork chops and giving cold showers to the elderly.

Local Guide · 2018☆☆☆☆

Caring staff and make sure the resident are well taken care of

Resident's family · 2024★★★★★
Source: 7 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

23total
28deficiencies
Mar 11, 2026Follow-up
Housekeeping And FurnishingsD 083

The facility failed to provide intact window blinds to ensure resident privacy in 4 out of 24 sampled resident rooms. Specifically, several rooms had vertical blinds with missing or broken slats, leaving residents vulnerable to being seen from the outside.

Mar 11, 2026Follow-up
Housekeeping And FurnishingsC-tag not provided

The facility failed to provide window blinds that were not damaged in 4 of 24 sampled resident rooms (A4, A8, B22, B24). Missing or broken slats in the vertical blinds prevented residents from having adequate privacy from people outside.

Housekeeping And FurnishingsC-tag not provided

The facility failed to provide a comfortable chair for each resident in 6 of 24 resident rooms (A2, A4, B17, B19, B20, and B21).

Nov 14, 2024Follow-up
Housekeeping And FurnishingsD 083

The facility failed to provide functional window blinds to ensure resident privacy. Specifically, four out of ten sampled resident rooms (A2, A3, A8, and B22) contained vertical blinds with missing slats, leaving residents visible to people outside the facility.

Nov 14, 2024Follow-up
Housekeeping And FurnishingsD 083

The facility failed to provide adequate window coverings to ensure resident privacy. Specifically, damaged vertical blinds with missing slats were observed in 4 out of 10 sampled resident rooms, including room A2 where a resident reported a lack of privacy.

Aug 1, 2024Complaint
Housekeeping And Furnishings10A NCAC 13F .0306(a)(9)

The facility failed to provide window blinds that were not damaged in 3 of 10 sampled resident rooms. Specifically, vertical blinds in rooms A1, A2, and A3 had multiple missing slats, which prevented residents from maintaining privacy and blocking sunlight.

Housekeeping And Furnishings10A NCAC 13F .0306(b)(1)

The facility failed to ensure that bed coverings were changed on a regular basis. The Administrator implemented a new bed change schedule for aides to ensure all resident bed coverings are changed at least weekly and as needed.

Aug 1, 2024Complaint
Housekeeping And FurnishingsD 083

The facility failed to provide functional window blinds to ensure resident privacy in resident use areas. Specifically, vertical blinds were found with missing slats in three sampled resident rooms (A1, A2, and A3), preventing the windows from being closed completely.

Aug 3, 2023Follow-up
Housekeeping and FurnishingsD 079

The facility failed to maintain an uncluttered and safe environment due to two unsecured oxygen tanks left upright on the floor in resident room B24. There was no rack or crate available to stabilize the tanks, creating a potential hazard. Staff interviews indicated a lack of awareness regarding the requirement to secure portable oxygen tanks in stands.

Aug 3, 2023Other
Housekeeping and FurnishingsD 079

The facility failed to maintain an uncluttered and hazard-free environment. Specifically, two unsecured 16-inch oxygen tanks were observed sitting upright on the floor in resident room B24 without a rack or crate to stabilize them.

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References & Resources

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