Central Continuing Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 6 Google reviews
Watch Central Continuing Care
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While recent feedback suggests the facility has improved its communication and activity programming, the historical reports of neglect and slow response times are concerning. When touring, we recommend asking specifically about current protocols for fall prevention and how the facility ensures timely assistance for residents needing help with daily tasks.
Google Reviews
Google Reviews
6 reviews on Google“Central Continuing Care receives polarized feedback, with recent reviews highlighting a caring staff and active family communication, while older reports detail serious concerns regarding patient safety and neglect. Families should be aware of the stark contrast between the facility's reported cleanliness and social engagement versus historical allegations of delayed response times and inadequate injury management.”
Quality Themes
Tap a score for detailsStrengths
- Active family communication
- Engaging resident activities
- Clean, home-like environment
- Attentive care team
Concerns
- Delayed response times for basic patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed Central Continuing Care has a strong reputation for resident activities; could you walk me through what a typical afternoon schedule looks like for someone who enjoys socializing?
- 2With 120 residents here, how does your team ensure that individual requests for assistance are addressed promptly and effectively throughout the day?
- 3Given the four recent state violations, could you share what specific steps the facility has taken to address those findings and improve your internal processes?
- 4I see that your team is highly regarded for keeping families in the loop; what is your preferred method for updating us on any changes in our loved one's health or daily well-being?
- 5How does your nursing staff coordinate with local hospitals or emergency services if a resident requires a higher level of medical care than what is available on-site?
- 6We appreciate the home-like environment you’ve created here; how do you balance maintaining that warm, personal atmosphere with the clinical requirements of a 120-bed facility?
Personalized based on this facility's data
Key Review Excerpts
“The care team is wonderful, they keep the family involved in the care. The staff has been wonderful to my Mother in law, and if any concerns they immediately get on the phone and call us.”
“The first day my mother was put in a wheelchair, not locked, and fell out. Her elbow after 6 months is still swollen and not healed.”
“Very clean facility, and great staff!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about resident protection and pressure ulcer care, with recurring issues in safety systems and resident protection across multiple surveys. The facility shows persistent problems with fire safety systems, electrical systems, and protecting residents from abuse and neglect, though all deficiencies have correction dates. Most concerning are the repeated complaints about basic care quality and resident safety over the past two years.
Sep 11, 2025Routine2
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Sep 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 7, 2024Routine9
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 5, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 7, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 10, 2023Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Dec 5, 2023
$5,597
Ownership & Operations
Who Operates This Facility
Central Continuing Care
for profit
Ownership & Management
Owners
Payne, David
Owner
Payne, Mark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit centralcontinuingcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Northern Regional Hospital
< 1 miNursing Home · Mount Airy, NC
Colonial Long Term Care Facility
1.4 miAssisted Living · Airy, NC
Surry Community Health Center by Harborview
2.8 miNursing Home · Mount Airy, NC
Central Care
3.3 miAssisted Living · Mount Airy, NC
Twelve Oaks
3.4 miAssisted Living · Mount Airy, NC
Ridge Crest Retirement
3.5 miAssisted Living · Airy, NC