Centerville Specialty Care
Strong Medicare quality ratings; families often praise dedicated individual nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
While some families report that the staff works hard under difficult conditions, the consistent reports of understaffing and poor facility maintenance are significant red flags. We strongly recommend visiting during off-hours to observe response times and checking the cleanliness of the living areas before making a decision.
Google Reviews
Google Reviews
18 reviews on Google“Centerville Specialty Care receives highly polarized feedback, with recent reviews highlighting significant concerns regarding cleanliness, food quality, and persistent understaffing. While some families appreciate the dedication of individual staff members, others report serious issues with patient safety, long wait times for assistance, and outdated facility conditions.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual nursing staff
- Transparent communication from specific leadership
- Competent wound care services
Concerns
- Chronic understaffing leading to long wait times (mentioned by 3 reviewers)
- Poor food quality and preparation (mentioned by 3 reviewers)
- Unsanitary facility conditions and outdated furniture (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the facility currently at a 46-resident capacity, how do you ensure that staff are able to respond promptly to call lights and resident needs throughout the day?
- 2I noticed some feedback regarding the dining experience; could you walk me through how you manage meal quality and accommodate specific dietary preferences or requests?
- 3Given the recent focus on facility maintenance, what is your current process for ensuring rooms and common areas remain clean and well-maintained for residents?
- 4Your team has been noted for excellent wound care; how do you coordinate that specialized medical attention with the rest of the nursing staff to ensure consistent care?
- 5What do the daily social activities look like, and how do you encourage residents to participate and stay engaged with one another?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“Very short staffed. Many staff were kind and thoughtful workers. There were issues with patient safety due to the placement of bathroom/room door design. The place was very much in need of updating and new furniture felt like a 1950s dorm room.”
“Short staffed and doing the best job they can! Thanks to all that have and are currently looking after my mother! You are awesome!”
“The food is not good, they smother everything in pepper. Some of the rooms need lots of help. Nasty carpet etc. People give you the run around instead of being truthful”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Centerville Specialty Care has persistent safety and maintenance issues, with the same fire safety and electrical problems recurring across multiple surveys since 2022, indicating ongoing compliance challenges. The facility has faced complaints from families that resulted in citations for resident rights violations and inadequate care. Most concerning areas include fire safety systems, electrical equipment maintenance, and quality of care, with many deficiencies repeating despite correction dates.
Mar 25, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 4, 2025Routine5
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 17, 2024Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 22, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 18, 2023Routine18
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Apr 13, 2026ComplaintClean
Fed violations: 0, State violations: 0
Mar 25, 2026ComplaintClean
Fed violations: 1, State violations: 0
Dec 31, 2025InspectionClean
Fed violations: 0, State violations: 0
Dec 4, 2025InspectionClean
Fed violations: 5, State violations: 0
Oct 15, 2025ComplaintClean
Fed violations: 0, State violations: 0
Jun 25, 2025ComplaintClean
Fed violations: 0, State violations: 0
Jan 7, 2025OtherClean
Fed violations: 0, State violations: 0
Oct 31, 2024InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Centerville Specialty Care
nonprofit
Chain Affiliation
Care Initiatives
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 43 (Best)
Ownership & Management
Owners
Care Initiatives
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit careinitiatives.org
Medicare data downloads
Original nursing home datasets
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