Center at Park West LLC, the
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 121 Google reviews

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What this means for your family
While the facility is physically modern and offers strong physical therapy, the high volume of reports regarding slow call-button response times and medication delays is concerning. If you choose this facility, ensure you have a family member present to advocate for the patient daily, as communication with management can be difficult.
Google Reviews
Google Reviews
121 reviews on Google“The Center at Park West is a modern, physically attractive facility that receives polarized feedback regarding its quality of care. While many reviewers praise the physical therapy team and the cleanliness of the building, a significant number of families report severe understaffing, long response times for call buttons, and poor communication from management. Families should be aware that experiences appear highly inconsistent, with some patients receiving excellent support while others report neglect and medication delays.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective and professional physical therapy team
- Friendly and compassionate individual staff members
- Spacious and comfortable private rooms
Concerns
- Severe understaffing leading to long response times (mentioned by 18 reviewers)
- Poor communication regarding medical status and discharge planning (mentioned by 9 reviewers)
- Medication management issues and delays (mentioned by 7 reviewers)
- Inadequate hygiene/basic care (e.g., bed sores, infrequent showers) (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how clean and modern the private rooms are; could you show us how the layout supports a resident's independence?
- 2With the physical therapy team being such a highlight for many families, how do you work with doctors to create a personalized rehab plan for our loved one?
- 3How does the nursing team ensure that medication schedules are strictly followed and that any changes in health status are communicated to us promptly?
- 4What specific steps are in place to ensure that basic daily care, like hygiene and regular showers, is consistently managed even during busy shifts?
- 5Could you tell us more about the dining experience and how the meal service is structured to ensure everyone receives nutritious food on time?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with physicians?
Personalized based on this facility's data
Key Review Excerpts
“The physical facility is clean, modern, and inviting. She was happy to have a private room. The staff was mostly competent friendly and attentive, although there were a few lapses here and there.”
“The therapy staff is wonderful. The food is not the best but is at least tolerable. Everything is somewhat precooked and they just warm it up only to arrive cold. The CNAs are very hardworking and quite often are stretched very thin.”
“The staff at the facility are exceptional from the nursing staff to the rehabilitation staff. They were all wonderful with me treated me and respect and to help with anything I needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints that triggered federal investigations, revealing issues with dementia care, pain management, and wound care that have persisted across surveys from 2022 to 2025. The facility also has recurring problems with fire safety systems and emergency equipment that have appeared in multiple inspections. While all deficiencies show correction dates, the repeated nature of complaints and similar care issues suggest ongoing challenges with quality oversight.
Oct 23, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 1, 2024Routine14
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 1, 2024Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 2, 2023Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 6, 2022Routine9
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Center at Park West LLC, the
for profit
Chain Affiliation
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 12 of 15
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit centeratparkwest.com
Medicare data downloads
Original nursing home datasets
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