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Nursing HomeMedicaid

Center at Park West LLC, the

Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.

3727 Parker Blvd, Hyde Park · Pueblo, CO 8100880 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 121 Google reviews

5
4
3
2
1
Center at Park West LLC, the Nursing Home in Pueblo, CO — Street View
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What this means for your family

While the facility is physically modern and offers strong physical therapy, the high volume of reports regarding slow call-button response times and medication delays is concerning. If you choose this facility, ensure you have a family member present to advocate for the patient daily, as communication with management can be difficult.

Google Reviews

Google Reviews

121 reviews on Google
The Center at Park West is a modern, physically attractive facility that receives polarized feedback regarding its quality of care. While many reviewers praise the physical therapy team and the cleanliness of the building, a significant number of families report severe understaffing, long response times for call buttons, and poor communication from management. Families should be aware that experiences appear highly inconsistent, with some patients receiving excellent support while others report neglect and medication delays.

Quality Themes

Tap a score for details
Food4.0Staff4.0Clean8.0Activities5.0Meds2.0MemoryN/AComms2.0Value3.0

Strengths

  • Modern, clean, and well-maintained facility
  • Effective and professional physical therapy team
  • Friendly and compassionate individual staff members
  • Spacious and comfortable private rooms

Concerns

  • Severe understaffing leading to long response times (mentioned by 18 reviewers)
  • Poor communication regarding medical status and discharge planning (mentioned by 9 reviewers)
  • Medication management issues and delays (mentioned by 7 reviewers)
  • Inadequate hygiene/basic care (e.g., bed sores, infrequent showers) (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'18(5)'20(18)'22(8)'24(17)'26(8)

Distribution · 102 analyzed

5
43
4
8
3
3
2
4
1
44

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about how clean and modern the private rooms are; could you show us how the layout supports a resident's independence?
  • 2With the physical therapy team being such a highlight for many families, how do you work with doctors to create a personalized rehab plan for our loved one?
  • 3How does the nursing team ensure that medication schedules are strictly followed and that any changes in health status are communicated to us promptly?
  • 4What specific steps are in place to ensure that basic daily care, like hygiene and regular showers, is consistently managed even during busy shifts?
  • 5Could you tell us more about the dining experience and how the meal service is structured to ensure everyone receives nutritious food on time?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with physicians?

Personalized based on this facility's data


Key Review Excerpts

The physical facility is clean, modern, and inviting. She was happy to have a private room. The staff was mostly competent friendly and attentive, although there were a few lapses here and there.

Long-term resident's family · 2025★★★★

The therapy staff is wonderful. The food is not the best but is at least tolerable. Everything is somewhat precooked and they just warm it up only to arrive cold. The CNAs are very hardworking and quite often are stretched very thin.

Rehab patient · 2025★★★☆☆

The staff at the facility are exceptional from the nursing staff to the rehabilitation staff. They were all wonderful with me treated me and respect and to help with anything I needed.

Rehab patient · 2024★★★★★
Source: 121 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.20hrs
OK
Registered nurses for medical care
Total Nursing
4.46hrs
OK
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
81.8%
CO
76.3%
Pueblo
69.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
79.8%
CO
75.6%
Pueblo
78.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
CO
1.5%
Pueblo
0.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (8.8)
8 complaint-triggered

This facility has concerning patterns with families filing multiple complaints that triggered federal investigations, revealing issues with dementia care, pain management, and wound care that have persisted across surveys from 2022 to 2025. The facility also has recurring problems with fire safety systems and emergency equipment that have appeared in multiple inspections. While all deficiencies show correction dates, the repeated nature of complaints and similar care issues suggest ongoing challenges with quality oversight.

Oct 23, 2025Complaint
6
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Aug 1, 2024Routine
14
0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0907Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure medical gas and vacuum systems have documented maintenance programs.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Aug 1, 2024Complaint
2
0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Mar 2, 2023Routine
2
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jan 6, 2022Routine
9
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0886Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0563Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Center at Park West LLC, the

Organization Type

for profit

Chain Affiliation

Chain Name

Veritas Management Group

Chain Size

15 facilities nationwide

Chain avg rating: 4.3/5 · Rank 12 of 15

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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