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Nursing HomeMedicaid

Cedars Nursing Care Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

630 Ocean Avenue, North Deering · Portland, ME 04112102 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 72 Google reviews

5
4
3
2
1
Cedars Nursing Care Center Nursing Home in Portland, ME — Street View
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What this means for your family

While The Cedars has a history of providing excellent rehab and compassionate care, recent reviews indicate a concerning trend of understaffing and poor responsiveness. When touring, ask specifically about current nurse-to-patient ratios and how the facility ensures call buttons are answered promptly, especially during off-hours.

Google Reviews

Google Reviews

72 reviews on Google
The Cedars Nursing Care Center receives polarized feedback, with many families praising the compassionate nursing staff and effective rehab programs, while others report significant concerns regarding staffing levels and administrative communication. While some residents thrive in the facility, multiple reviewers have documented instances of long wait times for call buttons and unprofessional behavior from certain staff members. Prospective families should weigh the positive clinical outcomes reported by some against the recurring reports of understaffing and poor responsiveness.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0ActivitiesN/AMedsN/AMemory7.0Comms4.0Value2.0

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical therapy and rehab programs
  • Clean and well-maintained facility
  • Strong communication from specific care coordinators

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 5 reviewers)
  • Unprofessional or rude front desk and reception staff (mentioned by 3 reviewers)
  • Lack of communication regarding billing and insurance changes (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(7)'20(7)'22(2)'24(5)'26(2)

Distribution · 76 analyzed

5
45
4
10
3
2
2
3
1
16

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent during busy shifts?
  • 2Since we are looking for a smooth transition, what is your process for communicating important updates regarding billing or insurance changes to families?
  • 3What are some of the favorite daily activities or social programs that help residents stay engaged and connected with each other?
  • 4How does the facility handle medical emergencies or urgent care needs during the overnight hours?
  • 5We want to make sure our loved one is well-nourished; could you tell us more about the daily dining experience and how much input residents have in their meals?
  • 6With such a high CMS staffing rating, how do you manage the workflow to ensure that response times to call lights remain quick and efficient?

Personalized based on this facility's data


Key Review Excerpts

The care staff are compassionate, but they are understaffed. At one point my father who was unable to move was left in the same position for almost 18 hours. Several times I pushed the call button only to wait 45 minutes to an hour for anyone to come into the room.

Memory care family member · 2024☆☆☆☆

The staff is very warm, kind, caring and responsive. I feel secure knowing my mom is in a safe place with excellent care.

Long-term resident's family · 2021★★★★

Understaffed is a mild understatement, and the percentage of staff that can’t be bothered to lend a hand nor willing to perform basic wellness and comfort checks is disheartening.

Resident's family member · 2025☆☆☆☆
Source: 72 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.32hrs
OK
Registered nurses for medical care
Total Nursing
4.47hrs
OK
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility73.6%
Worse than Avg
Here
73.6%
US
93.4%
ME
91.4%
Cumberland
87.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility36.3%
Worse than Avg
Here
36.3%
US
19.4%
ME
29.2%
Cumberland
25.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.9%
Mixed vs Avgs
Here
23.9%
US
14.4%
ME
25.3%
Cumberland
18.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.2%
Mixed vs Avgs
Here
20.2%
US
15.3%
ME
26.9%
Cumberland
19.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
12.1%
ME
11.2%
Cumberland
13.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.0%
Better than Avg
Here
15.0%
US
15.5%
ME
20.6%
Cumberland
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
81.8%
ME
71.7%
Cumberland
72.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.1%
Worse than Avg
Here
71.1%
US
79.8%
ME
74.5%
Cumberland
71.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
ME
1.3%
Cumberland
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (11.3)
4 complaint-triggered

This facility has recurring issues with infection control, building safety systems, and care planning across multiple surveys, and families have filed complaint reports including concerns about resident protection from abuse and accident prevention. The facility shows a pattern of deficiencies in infection prevention programs, fire safety equipment, dietary services, and care plan development that persist across surveys from 2022 to 2025, though all violations have documented correction dates.

Feb 6, 2026Complaint
1
0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Jun 25, 2025Routine
19
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0036Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0133Potential for harm · IsolatedCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0346Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Apr 3, 2024Routine
10
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Feb 20, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 22, 2023Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 1, 2022Routine
17
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Cedars Nursing Care Center

Organization Type

nonprofit

Ownership & Management

Owners

Jha Services, INC.

Owner · Organization

100%

Key personnel

Callnan, KathrynW-2 Managing EmployeePalange-Hunt, AngelaW-2 Managing EmployeeWatson, JohnW-2 Managing EmployeeCallnan, KathrynOfficer / DirectorWatson, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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